30 Day FRN

Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices
Affected Public: State, Local and
Tribal Government.
Number of Respondents: 3,000.
Estimated Time per Respondent: 1
Hour.
Total Burden Hours: 3,000.
Robert Dorr,
Executive Director, Business Management
Directorate.
[FR Doc. 2021–18059 Filed 8–20–21; 8:45 am]
BILLING CODE P

DEPARTMENT OF HOMELAND
SECURITY
[Docket Number DHS–2021–0027]

Agency Information Collection
Activities: DHS Civil Rights and Civil
Liberties Complaint and Privacy
Waiver Form
Department of Homeland
Security (DHS).
ACTION: 30-Day notice and request for
comments.
AGENCY:

The Department of Homeland
Security, will submit the following
Information Collection Request (ICR) to
the Office of Management and Budget
(OMB) for review and clearance in
accordance with the Paperwork
Reduction Act of 1995.
DATES: Comments are encouraged and
will be accepted until September 22,
2021. This process is conducted in
accordance with 5 CFR 1320.1.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this specific information
collection by selecting ‘‘Currently under
30-day Review—Open for Public
Comments’’ or by using the search
function.
SUPPLEMENTARY INFORMATION: The U.S.
Department of Homeland Security
(DHS), Office for Civil Rights and Civil
Liberties (CRCL) reviews and
investigates civil rights and civil
liberties complaints filed by the public
regarding U.S. Department of Homeland
Security (DHS) policies and activities.
Under 6 U.S.C. 345 and 42 U.S.C.
2000ee–1, CRCL reviews and assesses
allegations involving a range of alleged
civil rights and civil liberties abuses,
such as:
• Discrimination based on race,
ethnicity, national origin, religion, sex,
sexual orientation, gender identity, or
disability;
• Violation of rights while in
immigration detention or as subject of
immigration enforcement;

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• Discrimination or inappropriate
questioning related to entry into the
United States;
• Violation of due process rights,
such as the right to timely notice of
charges or access to lawyer;
• Violation of confidentiality
provisions of the Violence Against
Women Act;
• Physical abuse or any other type of
abuse;
• Denial of meaningful access to DHS
or DHS-supported programs, activities,
or services due to limited English
proficiency and
• Any other civil rights, civil
liberties, or human rights violation
related to a Department program or
activity, including allegations of
discrimination by an organization or
program that receives financial
assistance from DHS.
CRCL also reviews and investigates
human rights complaints under
Executive Order 13107, disability
accommodation complaints under
Section 504 of the Rehabilitation Act of
1973, and inaccessible Information and
Communication Technology (ICT)
complaints under Section 508 of the
Rehabilitation Act, as amended by the
Workforce Investment Act of 1998 (Pub.
L. 105–220), codified at 29 U.S.C. 794.
The information collected on this form
will allow CRCL to review and
investigate civil rights and civil liberties
complaints filed by the public regarding
DHS programs and activities.
CRCL submits copies all external
allegations of civil rights and civil
liberties violations within its
jurisdiction that it receives to the DHS
Office of Inspector General (OIG) for
review because OIG has the right of first
refusal to investigate any allegations. If
the OIG declines to investigate the
allegations, CRCL may investigate.
CRCL coordinates with DHS
Components and the OIG regarding
matters that CRCL opens as complaint
investigations as well as some it decides
not to investigate. In general, CRCL
shares the incoming information with
the Components involved and
coordinates with the Components
throughout a CRCL investigation. As a
result of its complaint investigations,
CRCL issues recommendations to DHS
Components to address issues of
concern and to enhance the agency’s
civil rights and civil liberties
protections. CRCL has also engaged with
Components on the implementation of
such recommendations.
In addition, the information provided
is entered into a CRCL complaint
management system (CMS) and may be
used by CRCL to track allegations and
identify trends and systemic issues that

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are within CRCL’s jurisdiction
regardless of whether CRCL investigates
an individual allegation. CRCL has used
information from these database records
to notify DHS Components of issue
areas and locations that may warrant
closer attention.
Information can be submitted to CRCL
via U.S. mail, email, fax, or telephone
and may be initiated by members of the
public, federal agencies, or agency
personnel, non-governmental
organizations, media reports or other
sources. The use of the complaint form
is optional.
The form is in a fillable accessible
PDF format and can be submitted by
U.S. mail, email, or fax to CRCL. The
use of this form provides an efficient
means for collecting and processing
required data and information useful to
conduct an investigation. To minimize
administrative burden on complainants
and the Department, submission of
information electronically, via email, is
the fastest way to reach CRCL.
Information provided by complainants
is maintained in electronic format, so
provided the information electronically
will further minimize administrative
burden.
If a complainant is unable to or does
not wish to submit their information
electronically, information can be
submitted via U.S. mail, fax, or phone
call. It is noted on CRCL’s website that
postal mail can take up to 20 business
days. CRCL is about the launch a new
CMS that would support other means of
submitting a complaint (e.g., web portal)
and these are enhancements that will be
considered in the future.
This information collection does not
have an impact on small businesses or
other small entities.
If the information collection is not
conducted or is conducted less
frequently, CRCL may not be able to
effectively fulfill its statutory obligation
to the public to review and investigate
allegations involving alleged civil rights
and civil liberties abuses regarding DHS
polices and activities.
Consequences for not using the
fillable form include overall delays in
processing and an increased frequency
in need to follow up with complainants
to obtain the types of information
requested on the form.
The assurance of confidentiality
provided to the respondents for this
information collection will be provided
by: CRCL’s statute under 6 U.S.C. 345,
42 U.S.C. 2000ee–1; the Privacy Impact
Assessment for the CRCL Complaint
Form and Privacy Waiver; and the
Systems of Record Notice: Department
of Homeland Security/ALL–029 Civil
Rights and Civil Liberties Records

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Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices

System of Records. This is a new
information collection and, therefore,
there are no changes.
The Office of Management and Budget
is particularly interested in comments
which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
Analysis
Agency: Department of Homeland
Security (DHS).
Title: DHS Civil Rights and Civil
Liberties Complaint and Privacy Waiver
Form.
OMB Number: 1600–NEW.
Frequency: On Occasion.
Affected Public: Members of the
Public or non-government
organizations.
Number of Respondents: 692.
Estimated Time per Respondent: 1.
Total Burden Hours: 692.
Robert Dorr,
Executive Director, Business Management
Directorate.
[FR Doc. 2021–17959 Filed 8–20–21; 8:45 am]
BILLING CODE 9112–FL–P

DEPARTMENT OF HOMELAND
SECURITY
Transportation Security Administration

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Intent To Request Revision From OMB
of One Current Public Collection of
Information: Aviation Security
Customer Satisfaction Performance
Measurement Passenger Survey
Transportation Security
Administration, DHS.
ACTION: 60-Day notice.
AGENCY:

The Transportation Security
Administration (TSA) invites public
comment on one currently approved

SUMMARY:

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Information Collection Request (ICR),
Office of Management and Budget
(OMB) control number 1652–0013, that
we will submit to OMB for a revision in
compliance with the Paperwork
Reduction Act (PRA). The ICR describes
the nature of the information collection
and its expected burden. The collection
involves surveying travelers to measure
customer satisfaction with their aviation
security screening experience in an
effort to manage TSA’s performance at
the airport more efficiently.
DATES: Send your comments by October
22, 2021.
ADDRESSES: Comments may be emailed
to [email protected] or delivered to
the TSA PRA Officer, Information
Technology (IT), TSA–11,
Transportation Security Administration,
6595 Springfield Center Drive,
Springfield, VA 20598–6011.
FOR FURTHER INFORMATION CONTACT:
Christina A. Walsh at the above address,
or by telephone (571) 227–2062.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork
Reduction Act of 1995 (44 U.S.C. 3501
et seq.), an agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a valid OMB control
number. The ICR documentation will be
available at http://www.reginfo.gov
upon its submission to OMB. Therefore,
in preparation for OMB review and
approval of the following information
collection, TSA is soliciting comments
to—
(1) Evaluate whether the proposed
information requirement is necessary for
the proper performance of the functions
of the agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, including using
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology.
Information Collection Requirement
OMB Control Number 1652–0013;
Aviation Security Customer Satisfaction
Performance Measurement Passenger
Survey. TSA, with OMB’s approval, has
conducted surveys of passengers at
airports nationwide and now seeks
approval to continue this effort. The
surveys are administered using an

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intercept methodology. The intercept
methodology uses TSA personnel who
are not in uniform to approach
passengers immediately following their
screening experience and offer, but not
require, the opportunity to complete a
survey. The surveyors will have IDs
displayed, showing they are
Government employees or contractors.
TSA uses the intercept methodology to
randomly select passengers to complete
the survey (such as by approaching 1
out of every 10 passengers in a given
screening area) in an effort to gain
survey data representative of the most
relevant passenger demographics to
capture data from a wide range of
passengers, including passengers who—
• Travel on weekdays or weekends;
• Travel in the morning, mid-day, or
evening;
• Pass through each of the different
security screening locations in the
airport;
• Are subject to more intensive
screening of their baggage or person;
and
• Experience different volume
conditions and wait times as they
proceed through the security
checkpoints.
Each survey includes no more than 10
questions. All questions concern aspects
of the passenger’s security screening
experience and are designed to help
TSA identify areas in need of
improvement. Participation is always
voluntary.
Before each survey collection at an
airport, TSA personnel determine
whether to offer individuals a chance to
participate using a printed card, an
online portal accessed with a QR code
link, or using a tablet or similar device.
The method selected is usually based on
the objective of a particular collection.
For example, if internet access is
limited, a paper based survey would be
more appropriate than using tablets
displaying an online survey. Passengers
may be given an opportunity to respond
in writing to the survey questions on the
customer satisfaction card and
depositing the card in a drop-box at the
airport. In other situations, passengers
may be provided an opportunity to
follow a QR code link to an online
survey or following a link listed on a
printed card to an online survey).
OMB previously approved a total of
82 questions from which the survey
questions were selected. TSA is
reducing the number of questions to 46
and revising the list of questions to align
with OMB Circular No. A–11’s focus
areas, such as trust and overall
satisfaction, and allow for more
meaningful data collection. The new set
of questions also creates flexibility to

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