Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection (CMS-10488)

ICR 202206-0938-025

OMB: 0938-1221

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Supporting Statement A
2022-06-29
Justification for No Material/Nonsubstantive Change
2022-06-29
Supporting Statement B
2020-09-30
Supplementary Document
2020-09-30
Supplementary Document
2020-09-30
IC Document Collections
ICR Details
0938-1221 202206-0938-025
Received in OIRA 202009-0938-018
HHS/CMS CCIIO
Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection (CMS-10488)
No material or nonsubstantive change to a currently approved collection   No
Regular 07/05/2022
  Requested Previously Approved
11/30/2023 11/30/2023
105,010 82,500
54,050 49,550
0 0

Section 1311(c)(4) of the ACA requires the Department of Health and Human Services (HHS) to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of enrollee satisfaction information by the Exchange to allow individuals to easily compare enrollee satisfaction levels between comparable plans. CMS is developing, testing and implementing two surveys, a survey for adult enrollees in QHPs and a survey for health insurance Marketplace consumers. CMS is requesting approval for information collection associated with these surveys.

PL: Pub.L. 111 - 148 1313 Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1321(a) Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1311(c)(4) Name of Law: Affordable Care Act (ACA)
  
None

Not associated with rulemaking

  85 FR 16631 03/24/2020
85 FR 48255 08/10/2020
Yes

1
IC Title Form No. Form Name
Adult Qualified Health Plan Enrollee Experience Survey CMS-10488 , CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488 Survey Vendor Application ,   QHP Survey (Chinese) ,   Cover Letter (Chinese) ,   QHP Survey (English) ,   Cover Letter 1 (English) ,   QHP Survey (Spanish) ,   Cover Letter (Spanish) ,   Chinese Cover Letter - 2 ,   Chinese Prenotification Letter ,   Chinese Reminder Letter ,   English Cover Letter 2 ,   English Cover Letter 2

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 105,010 82,500 0 0 22,510 0
Annual Time Burden (Hours) 54,050 49,550 0 0 4,500 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The forecasted burden for implementing the 2021-2023 QHP Enrollee Survey has been reduced for four reasons. First, CMS has reduced its estimate for the number of reporting units that will be required to administer the survey. In previous information collection requests, CMS estimated that 300 reporting units would be required to contract with a survey vendor to field the QHP Enrollee Survey. CMS is now estimating that 275 reporting units will be required to administer the QHP Enrollee Survey. This change reflects the reduced number of QHP issuers operating in the Exchange and the reduction of different product types offered by each issuer. There were 238 reporting units administering the 2020 QHP Enrollee Survey and CMS anticipates a similar number of reporting units in future administrations (2021 through 2023). Second, CMS has reduced the estimate burden hours to complete the survey from 12.5 to 12 minutes. CMS collected data on the time respondents spent completing the 2019 QHP Enrollee Survey and found that it took an average of 11 minutes to complete the survey. However, with the emergence of the COVID-19 pandemic, CMS updated the survey to include two new questions and instructions related to the pandemic and the increase use of telehealth (see the Crosswalk of Changes to the QHP Enrollee Survey). Consequently, CMS updated the estimate burden hours to 12 minutes. Third, CMS has reduced the number of survey vendors applying to become HHS-approved QHP Enrollee Survey vendors. In previous Information Collection Reviews, CMS estimated that 15 survey vendors would apply. CMS now estimates that 10 vendors will apply due to the consolidation of several survey vendors in recent years. Nine survey vendors applied to become vendors for the 2020 QHP Enrollee Survey. Fourth, CMS has minimally increased the estimated burden hours to complete the Survey Vendor Participation Form. This increase is offset by the reductions in the estimated number of required reporting units, survey vendors, and survey burden hours mentioned above. CMS added additional minimum business requirements that survey vendors must confirm they meet in order to receive HHS-approval. CMS added minimum business requirements for QHP Enrollee Survey vendors to align with other CMS surveys’ minimum business requirements for vendors to maintain similar standards for survey vendors across CMS. In addition, CMS added minimum business requirements based on the refinements to the email and internet survey protocols. As a result of these changes CMS has reduced the three-year burden from 57,230 to 49,550 hours, a reduction of 7,680 burden hours.

$5,100,000
Yes Part B of Supporting Statement
    No
    No
Yes
No
No
Yes
Jamaa Hill 301 492-4190

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/05/2022


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