HHS.gov Continuous Improvement Survey

Form Approved

OMB No. 0990-0379

Exp. Date 08/31/2023

Sampling Plan

These sessions will be 1:1 conversations with 5-8 participants. Guerilla participants will consist of HHS employees and contractors. Sessions will be 20-30 minutes and conducted remotely over video conferencing.

The interview structure will be a hybrid of a usability interview and task-based usability observation. Initial interview questions focus on initial impressions of HHS as an agency and the website. The tasks aim to validate qualtrics data on user behavior.

User Recruitment

User research recruitment is key to conducting successful qualitative research and gaining beneficial user research insights. Without timely access to users, this becomes very difficult. It's important to ensure that we establish the process for getting hold of research participants that will deliver the representative participants the research team needs at the time needed.

• Recruit colleagues, friends and professional networks to help with research

• Save costs on recruitment services

Criteria

Generic

• Participants preferably outside DMV

• Want to avoid network bias and have various recruitment sources

• Range of ages

• Balanced gender

• Diverse
  
  

Non-Persona

• Must be age 18 and over

• Must not identify as any of the following:

  • Medical Professionals

  • Human Services Professional

  • Grantees

  • Government Employees

  • Academics
    
    

Targeted Persona Specific Groups

• Must be age 18 and over

• Must identify as any of the following:

  • Medical Professionals
    
    

Questions

1. Are you familiar with the Department of Human Services?

2. Take a look at the HHS.gov homepage. On a scale of 1-10, how would you rate your level of trust in this information? (1 being lowest level of trust, 10 being the highest level of trust)

3. Based on what you see on the homepage, what do think you can accomplish on this website?

4. Tell me 3 words you would use to describe this website.

5. What are your overall impressions of the website?

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0990-0379. The time required to complete this information collection is estimated to average 16 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, to review and complete the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336-E, Washington D.C. 20201, Attention: PRA Reports Clearance Officer