Generic Clearance for Customer Interactions

ICR 202206-2120-003

OMB: 2120-0772

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Supporting Statement A
Supporting Statement B
ICR Details
2120-0772 202206-2120-003
Received in OIRA 202111-2120-002
DOT/FAA Ready for FAA Review
Generic Clearance for Customer Interactions
No material or nonsubstantive change to a currently approved collection   No
Regular 06/13/2022
  Requested Previously Approved
01/31/2025 01/31/2025
110,000 110,000
18,330 18,330
0 0

Individual citizens or organizations may voluntarily respond to this collection. This collection of information will support the Federal Aviation Administration's mission. The Agency will collect qualitative and quantitative data that informs scientific research; aviation assessments and monitoring efforts; validate models or tools; and enhance the quantity and quality of data collected across communities. The agency will use this data to create an avenue to incorporate local knowledge and needs, and to contribute to increased data sharing, open data, and government transparency. The Federal Aviation Administration may sponsor the collection of this type of information in connection with aviation projects. All such collections will follow Agency policies and regulations. Collections under this generic ICR will be from volunteers who participate on their own initiative through an open and transparent process. The types of collections that this generic clearance covers include, but are not limited to: · Customer comment cards/ forms · Discussion groups · Focus Groups of customers, potential customers, delivery partners, or other stakeholders · Cognitive laboratory studies, such as those used to refine questions or assess usability of a tools; help inform scientific research; aviation assessments and monitoring efforts; validate models or tools; and enhance the quantity and quality of data collected across communities · Qualitative or Quantitative surveys (e.g., post-transaction surveys; opt-out web surveys) · In-person observation testing (e.g., website or software usability tests) · Requests for information

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards;

Not associated with rulemaking

  86 FR 16833 03/31/2021
86 FR 64290 11/17/2021

IC Title Form No. Form Name
Survey for soliciting feedback on 2022 Eastern Service Area Stakeholder Engagement Forum

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 110,000 110,000 0 0 0 0
Annual Time Burden (Hours) 18,330 18,330 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
The FAA continues to focus on customer feedback. Thus this collection has adjusted/ increased burden to encourage programs to interact with stakeholders.

Barbara Hall 817 222-5448 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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