RETAIN Service Users Interview

APPENDIX C
INTERVIEW TOPICS FOR RETAIN SERVICE USERS

INTERVIEW TOPICS FOR RETAIN SERVICE USERS
Core questions about RETAIN
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How the individual heard about RETAIN
Motivation for enrolling in RETAIN
Employment goals
Attitudes toward staying at work or returning to work
Non-RETAIN services received
Interest and perceived ability to go back to work

Topical interview topics for RETAIN high service users
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Services received from the return-to-work coordinator (for example: types of services, intensity of
services, adequacy of services, unmet service needs)
Services received from the health care provider (for example: types of services, intensity of services,
adequacy of services, unmet service needs)
Reasons for high service use
Satisfaction with services

Topical interview topics for moderate service users
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Services received from the return-to-work coordinator (for example: types of services, intensity of
services, adequacy of services, unmet service needs)
Services received from the health care provider (for example: types of services, intensity of services,
adequacy of services, unmet service needs)
Reasons for use of RETAIN services
Reasons for not using RETAIN services more
Satisfaction with services

Topical interview topics for low service users/withdrawals
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Satisfaction with enrollment
Reasons for not participating/withdrawing from RETAIN