ORR UC Training Feedback Survey OMB Control Number: 0970-0401
2022 Survey FINAL Expiration Date: June 30, 2024
The Office of Refugee Resettlement, Unaccompanied Children Program’s (ORR/UC Program) Training & Technical Assistance (TTA) Center is conducting a comprehensive Training Needs Assessment (TNA) to identify learning gaps and needs of the ORR UC Care Provider network. This feedback survey is a key component of the TNA and is designed to collect input from individual care provider programs. One survey response is requested per care provider program. The purpose of this assessment is to gather information that will be used to support the design and development of a comprehensive Training Plan for ORR’s UC Program. The survey should take approximately 20 minutes to complete, and participation is voluntary. Your responses will be private and anonymously shared with the TTA team and ORR’s UC Program to inform development of a training plan. If you have any questions, please contact TTA Project Director Kathryn Kuennen at [email protected].
This survey is to assess the training needs of programs across the care provider network for ORR’s Unaccompanied Children. Please complete one survey per program/facility.
What level of care is this program?
Shelter
Therapeutic Shelter
Therapeutic Group Home
Group Home
Residential Treatment Center
Transitional Foster Care
Long-Term Foster Care
Long-Term Group Home
Staff Secure
Therapeutic Staff Secure
Secure
Emergency Intake Site
Influx Care Facility
Home Study and Post Release Services
How many years has your program served ORR UC youth?
0-2
3-5
6-10
11-15
15+
Does your program specialize in or have a higher capacity to support any of the following special populations (either on an on-going basis or as requested during influx periods by ORR)? (Select all that apply)
Parenting/Pregnant UC
Tender Age Children
Youth from countries/languages other than Central America
Youth with ongoing medical needs or who require daily medical interventions
Youth with behaviors (including aggression) that require staff intervention and/or increased supervision but do not require a change in placement
Youth with therapeutic needs or emotional regulation challenges (including self-harm), not necessarily requiring a diagnosis or change of placement
Youth with a mental health diagnosis and/or requiring a therapeutic milieu
Youth with developmental delays
What age range is your facility licensed to care for? (Select all that apply)
0-11
12
13-17
Other (write in):
What is your ORR licensed bed capacity?
1-50
51-100
101-250
251-400
400+
This program’s funded capacity: ___Males: (how many) ___Females: (how many)
7) How would you rate your level of satisfaction with the current availability of ORR training materials?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8) Do you utilize the GDIT trainings provided by ORR?
Yes
No
Unaware of GDIT trainings
9) If yes, how satisfied are you with the quality of training materials provided by GDIT?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10) Did you utilize the TPS trainings for Case Management Staff?
Yes
No
Unaware of TPS trainings
11) If yes, how satisfied are you with the quality of training materials provided by TPS?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
12) Who provides the majority of required training hours to staff in your program?
ORR
GDIT
TPS
On-site program management
On-site trainer
Agency-wide training department
Outside training provider
13) What training topics should the Training and Technical Assistance (TTA) Center prioritize (based on both the needs within your own program and from your observations of the needs across the ORR UC network)? (Select top 3)
Policies & Procedures
Legal Authorities (e.g., Flores Settlement Agreement, Saravia Settlement Agreement, Homeland
Security Act, Trafficking Victims Protection Reauthorization Act of 2008)
Prevention of sexual abuse (Interim Final Rule on the Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children, related policies and procedures, and completing the Assessment for Risk)
Safety assessments – including identifying red flags during the sponsor assessment
The Family Reunification Packet and sponsor assessment process policies and procedures
Skills and knowledge of mental health and wellness needs of UC
Documentation/Writing skills
Supervisory/Management skills
Behavior management, including learning of different models of care, and de-escalation strategies
Staff boundaries
Cultural responsiveness with diverse ethnic populations, including Unaccompanied Afghan Minors
Specific mental health needs or behaviors (e.g., self-harm, suicide, depression, etc.)
Child Development Considerations and Models of Care (e.g., Tender Age)
Vicarious trauma and self-care strategies
Other:
14) Which departments, positions, and competencies should the TTA Center prioritize for training (based on both the needs within your own program and from your observations of the need across the ORR UC network)? (Select top 2)
Case Management
Clinical
Program Management
Milieu/YCW Floor Staff and Supervisors
Education
Medical
Other
15) Which training format(s) do you find most beneficial? (Select all that apply)
Webinars (virtual, instructor-led)
Virtual classroom training (instructor-led)
Presentations
Self-paced training materials
Interactive multimedia training
Video presentations
Simulations, role playing, gaming
16) Where do you go to get your questions answered about policy updates, procedural changes, or new ORR guidance? (Select all that apply)
Guidance documents located on the ORR website or UC Portal (e.g., ORR Policy Guide, UC MAP, Field Guidance)
Emails distributed by ORR
UC Policy Mailbox ([email protected])
FFS
CFS
CC
Other:
17) How likely would you be to utilize a resource where you had access to input from subject matter experts on training, internal policy writing, onboarding needs, promising practices across the network, and other technical assistance needs?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
18) How likely would you be to participate in ORR peer network opportunities, including Learning Circles? These opportunities will connect you with other ORR UC care providers and promote the sharing of experiences and strategies on a variety of topics.
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
19) How many CMs and CM Supervisors in your program have 2+ years of experience in this role?
Greater than 50%
Less than 50%
Fairly even split of CM staff with 2+ years of experience
20) Which of the following knowledge base areas would be helpful for CMs to receive additional training on? (Select all that apply)
Understanding the levels of care in the UC care provider network; when it is appropriate to recommend a step up or down
ORR policies and procedures, how to ensure changes are tracked, learned, and followed
Learning where and how to validate information, documents, and statements
Understanding the CM role in the reunification process
When to seek support and assistance from external stakeholders (including FFS, CC, and CFS)
Other (please specify):
21) Which CM skills or competencies would be helpful for ORR to provide additional trainings on? (Select all that apply)
Sponsor and minor interview techniques, including family members in home country
Youth and sponsor engagement to ensure the UC and sponsor assessments are complete and thorough, investigating inconsistencies in stories
Identifying safety concerns and red flags such as: fraud identification and concerns, unrelated/Cat 3 sponsors, address verification, and UC relationship verification processes
Documentation/Writing skills
Serious Incident Report requirements
Records management
Creating safety plans with the minor and sponsor
Coordinating with ORR stakeholders, care providers, CCs, and consulates to make a timely reunification
Performing background checks
Validating identity documents through necessary government entities
Requesting home studies and post-release services
Self-care strategies
22) What are the most critical training needs of CM Supervisors? (Select all that apply)
Supporting CMs and tracking cases to ensure quality case processing and submissions without affecting timeliness of the case
Generalized management/supervisory skills
Staffing cases with CMs to ensure they capture the most critical information
Teaching documentation to CMs to ensure it is thorough, easily readable, and succinct
Supporting CMs in identifying red flags and other safety concerns
Working effectively with ORR stakeholders
Identifying and conducting targeted trainings based on CM needs
Other:
23) How many Clinicians and Clinical Supervisors in your program have 2+ years of experience in this role?
Greater than 50%
Less than 50%
Fairly even split of clinical staff with 2+ years of experience
24) Which of the following knowledge base areas would be helpful for Clinicians to receive additional training on? (Select all that apply)
Understanding the Clinician role in the UC Program
Vicarious trauma
Documentation/Writing skills
Records management
Developmental considerations of working tender age UC (under 13 years)
Understanding compound trauma and cognitive delays
Building clinical recommendations and resources in preparation of release
Clinical boundaries with UC in residential care
Other:
25) Which Clinician skills or competencies would be helpful for ORR to provide additional trainings on? (Select all that apply)
Conducting effective risk assessments, trafficking assessments, and depression scales
Triaging cases for effective placement and case planning
Crises services, including suicide assessment
Documentation/Writing skills
Significant Incident Reporting
Cognitive behavioral therapy techniques, including grounding and mindfulness techniques, psychoeducation
Building a therapeutic relationship with UC, including designing a therapeutic space
De-escalation and self-regulation skills for youth with externalizing behaviors such as aggression
Group counseling with UC
Family counseling with UC and sponsors and/or family in home country
Self-care strategies
Other:
26) What are the most critical training needs of Clinical Supervisors? (Select all that apply)
Staffing cases with Clinicians to ensure they are addressing needs of each UC
Working effectively with the Milieu and other departments to ensure the roles of the Clinical department are understood
Providing a supportive, therapeutic relationship with Clinicians
Learning models, skills and techniques found effective in other similar environments
Generalized management/supervisory skills
Other:
27) How many Milieu staff in your program have 2+ years of experience in this role?
Greater than 50%
Less than 50%
Fairly even split of Milieu staff with 2+ years of experience
28) What do you find to be the greatest knowledge-based training need for YCW staff? (Select all that apply)
ORR policies and procedures
Line of sight and effective transitions
Trauma knowledge and basic mental health, wellness, and adjustment of UCs
Learning cultural considerations of UC youth, including the journey
Documentation writing, SIR training
Boundaries of YCWs, learning the role of the YCW
Child development and child welfare knowledge
Learning to identify own trauma responses in the milieu, self-care
Behavioral management models and strategies for self-regulation
Other:
29) Which YCW skills or competencies would be helpful for ORR to provide additional trainings on? (Select all that apply)
De-escalation techniques and skills in responding to a variety of critical situations
Implementing behavioral management strategies, including alternatives to point/level systems such as collaborative problem solving
Mindfulness and grounding techniques
Running effective community meetings
Planning and organization of recreational and vocational activities
Cultural responsiveness and intercultural communication when working with UC from different religious, linguistic, and ethnic backgrounds (such as Unaccompanied Afghan Minors)
Safety needs of UC residential programs
Planning effective outings
Self-care strategies
Other
30) What are the most critical training needs of Milieu Supervisors? (Select all that apply)
Management training
Child welfare training
Documentation / writing skills
Serious Incident Report requirements
Effective collaboration strategies and communication techniques across departments within the program, including program leadership
Behavioral Management training and de-escalation strategies
Learning models, skills and techniques found effective in other similar environments, including safety, medical services, education, recreation, outings
Other:
31) What other departments in your program could use additional training support? (Select all that apply)
a. Medical
b. Education
c. Recreation
d. Management/Administration
e. Other (write in)
f. None
32) Is there anything else we should consider regarding departmental/program training needs? (Write in)
33) What Behavior Management model(s) does the program(s) you oversee utilize? (Select all that apply)
Point/Level system
Trauma-based organizational models
Group/Peer models
Therapeutic models
Other:
34) Does your program frequently accept youth who are stepped down from a higher level of care?
Yes
No
N/A
35) Does your program have restrictions (aside from what is required for your level of care) regarding accepting youth with certain behaviors or risks?
Yes
No
36) If yes, what restrictions do you have?
Youth with previous disruptive or aggressive behaviors in care facilities
Youth who are identified escape risks
Youth with extensive medical needs
Youth exhibiting behavioral health behaviors (i.e., self-harm, suicidal ideations, anxiety)
Youth with mental health diagnoses
Other:
N/A
37) What outcomes of a behavior management system should programs prioritize? (Select top 2)
Youth engagement and skill building towards self-regulation
Lower milieu incident rates (ex: runaways, aggression, self-harm, property damage)
Shorter length-of-stay, faster rate of step-down
Addressing mental health and trauma
Safety of youth in the program
Peer engagement towards community-building
38) How effective is your program in meeting those outcomes, as prioritized in the previous question?
Very effective
Somewhat effective
Unsure/neutral
Not so effective
Not at all effective
39) Would your program benefit from additional training in behavioral management?
Yes
No
Unsure
40) Would your program benefit from learning about other behavioral management models?
Yes
No
Unsure
41) Taking into consideration questions asked about training and technical assistance needs during this survey, please share any other comments related to what you believe the ORR TTA Center should prioritize: (Write in)
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: Through this information collection, ACF is gathering information to assess the training needs of the ORR UAC Care Provider network. Public reporting burden for this collection of information is estimated to average 20 minutes (0.33 hours) per respondent, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. This is a voluntary collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information subject to the requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control number. The OMB # is 0970-0401 and the expiration date is 06/30/2024. If you have any comments on this collection of information, please contact [email protected].
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| Author | Microsoft Office User |
| File Modified | 0000-00-00 |
| File Created | 2022-08-26 |