Information Collection

Enterprise IVR Customer Experience Survey

IC 277099 under ICR 202208-1545-009 · OMB 1545-1432.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-1432 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Enterprise IVR CX Survey 1545-1432.docx	Other-Telephone Script
OMB Supporting Statement IVR Survey.v.2.docx IVR Customer Experience Survey Supporting Statement	IC Document

IC Title:

Enterprise IVR Customer Experience Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Telephone Script					Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 11,250

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	11,250	11,250
Annual IC Time Burden (Hours)	563	563
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
IVR Customer Experience Survey Supporting Statement		08/15/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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