Form 0920-0234 HC Facility Induction Interview (2020)

National Ambulatory Medical Care Survey (NAMCS)

Att E- 2020 NAMCS-1 CHC Provider

Provider Induction Interview (2020)

OMB: 0920-0234

Document [docx]
Download: docx | pdf


Attachment E: 2020 NAMCS-1 CHC Providers

Induction Interview

Form Approved

OMB No. 0920-0234

Shape2

Notice-CDC estimates the average public reporting burden for this collection of information as 30 minutes per response, including the time for reviewing instructions, searching existing data/information sources, gathering and maintaining the data/information needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to CDC/ATSDR Information Collection Review Office, 1600 Clifton Road NE, MS D-74, Atlanta, Georgia 30333; ATTN: PRA (0920-0234).


Assurance of confidentiality-We take your privacy very seriously. All information that relates to or describes identifiable characteristics of individuals, a practice, or an establishment will be used only for statistical purposes. NCHS staff, contractors, and agents will not disclose or release responses in identifiable form without the consent of the individual or establishment in accordance with section 308(d) of the Public Health Service Act (42 U.S.C. 242m(d)) and the Confidential Information Protection and Statistical Efficiency Act of 2002 (CIPSEA, Title 5 of Public Law 107-347). In accordance with CIPSEA, every NCHS employee, contractor, and agent has taken an oath and is subject to a jail term of up to five years, a fine of up to $250,000, or both if he or she willfully discloses ANY identifiable information about you.

Exp. Date 05/31/2022





Yellow=checked against 2020 instrument. DC 4/23/29































Variable Name

Question Text and Answer Categories

Section 1: Telephone Screener

START

One button is selected to start the interview:

  1. Continue [goto INTRO_IND]

  2. Noninterview (Unable to locate, refusal, etc.) [goto NONINT_TYPE]

5. Quit [exit instrument]

NONINT_TYPE


Enter the type of noninterview


  1. Unable to locate (call RO) [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  2. Moved out of U.S.A [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  3. Retired [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  4. Deceased [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  5. Non-office based [goto NONINT_NAME to NONINT_PTYPEWHY_OOS]

  6. Not licensed [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  7. Mover-further work needed (call RO) [goto NONINT_NAME to NONINT_PTYPEEXIT_THANK]

  8. Other out-of-scope-Specify [goto NONINT_SP]

  9. Potential refusal-followup required [goto NONINT_NAME to NONINT_PTYPENUMLOCR]

  10. Refused (TRANSMIT) [goto NONINT_NAME to NONINT_PTYPENUMLOCR]

  11. Temporarily not practicing-

more than 3 months [goto NONINT_NAME to NONINT_PTYPEWHY_UNAVAIL]


NONINT_NAME

NONINT_TITLE

NONINT_NUMBER

NONINT_PTYPE

Enter the name of the person who provided the information/Refused.

Enter title of the person who provided the information/refused

Shape3 Enter phone number of the person who provided the information/Refused Press ENTER for none

Enter the phone number type.

0. Main

  1. Home

  2. Work

  3. Mobile

  4. Beeper, Pager, Answering Service

  5. Toll Free

  6. Other

  7. Fax

  8. Don’t Know


[if NONINT_TYPE is 0-4, 6-7 goto EXIT THANK]

[if NONINT_TYPE is 5 goto WHY_OOS]

[if NONINT_TYPE is 9 or 10 goto NUMLOCR]

[if NONINT_TYPE is 11 toto WHY_UNAVAIL]

EXIT_THANK

Thank you for your time.

HANG UP.

NONINT_SP

Specify out-of-scope [goto NONINT_NAMENONINT_PTYPEWHY_OOS]

INTRO_IND

BEFORE CALLING CHC PROVIDER, REVIEW TALKING POINTS

Identify yourelf


-Hello. This is (your name) from the U.S. Census Bureau. May I spreak to (respondent’s name/provider’s name)?


-Press Alt-F9 to update CHC physician/provider contact information


-If call is transferred, repeat this screen when phone is answered


Introduce survey


-I am (your name). I’m calling for the Centers for Disease Control and Prevention regarding their sutdy of ambulatory care. This study is called the National Ambulatory Medical Care Survey or NAMCS. You should have received a letter from Brian C. Moyer, the Director of the National Center for Health Statistics, explaining the study. You probably also recived a letter form the Census Bureau. We are acting as data collection agents for the study.


-If respondent does not remember the NCHS letter, press F1 and read what the letter states

Always emphasize that the NAMCS is voluntary and they may stop participating at any time without penaltyor loss of benefits


  1. Continue [goto PROFACT]

  2. Inconvenient time [goto CALLBACKNOTES]

  3. Other outcome (Exit instrument) [exit instrument]

CALLBACKNOTES

I’d like to schedule a DATE to complete the interview.

What DATE AND TIME would be best?


Today is: (fill today’s date)

Press F5 to view Screener/Induction status


[goto THANKCB]

THANKCB

Thank you.

I will come back at the time suggested.

Revisit [exit instrument]

PROFACT


Which of the following categories best describes (your/provider’s greet name) professional activity -
patient care, research, teaching, administration, or something else?

  1. Patient Care

  2. Research

  3. Teaching

  4. Administration

  5. Something else – Specify PROFACT_SP

PROFACT_SP

Specify other professional activity

AMBCARE

(Do/Does) (you/provider’s greet name) directly care for any ambulatory patients in your work?

  1. Yes [goto ADDCHECK]

  2. No - does not give direct care [goto VERIF9A]

  3. No longer in practice (i.e., retired, not licensed)

[goto THANK_OOS--WHYNO_PRACT]

  1. Temporarily not practicing (refers to duration of 3 months or more)

[goto THANK_OOS--WHY_UNAVAIL]

ADDCHECK


We have (your/provider’s greet name) address as
(fill CHC address)

Is that the correct address for the CHC?


This pre-filled address represents the sampled CHC. In very rare cases, this might need to be changed; if so, please contact your RO before updating the address and explain the circumstances. However, simple modification of the address, such as an updated suite number are acceptable.


  1. Yes [goto INDUCT_APPT]

  2. No, update address [goto NEW_PINFO]

VERIF9A

We include, as ambulatory patients, individuals receiving health services without admission to a hospital or other facility. Does (your/provider’s greet name) work include such individuals?

  1. Yes, cares for ambulatory patients [goto ADDCHCEK]

  2. No, does not give direct care [goto VERIF9A_SP]

VERIF9A_SP

Enter a brief explanation describing why provider does not provide ambulatory care

[goto THANK_OOS]

NEW_PINFO

What is the correct address and phone number of your current CHC location?

Enter 1 to update the address and phone

  1. Enter 1 to update [update info goto INDUCT_APPT]

  2. Continue [goto INDUCT_APPT]

THANK_OOS

Thank you, (provider’s name/respondent’s name), but since (you/provider’s greet name) are not currently practicing, our questions would not be appropriate for you.
I appreciate your time and interest.


1. Enter 1 to Continue


If AMBCARE = 3 [goto WHYNO_PRACT]

If AMBCARE = 4 [goto WHY_UNAVAIL]

[depending on the paths above, THANK_OOS might goto WHY_OOS]

WHYNO_PRACT


Why isn't the doctor practicing?

  1. Retired [exit instrument]

  2. Not licensed [exit instrument]

  3. Other [goto WHY_OOS]

WHY_UNAVAIL

Shape4 Why is provider temporarily not practicing? (enter verbatim response)

[exit instrument]

WHY_OOS


Shape5 Enter all that apply to describe the physician’s practice or medical activities which define him/her as ineligible or out-of-scope, separate with commas.


  1. Federally employed

  2. Radiology, anesthesiology or pathology specialist

  3. Administrator

  4. Work in institutional setting

  5. Work in hospital emergency department or outpatient department

  6. Work in industrial setting

  7. Ambulatory surgicenter

  8. Laser vision surgery

  9. Other – Specify [goto WHY_OOS_SP]


[depending on previous paths above, WHY_OOS leads to either EXIT_THANK or simply exits instrument]

WHY_OOS_SP

Specify why respondent is out of scope

INDUCT_APPT

I would like to arrange an appointment with you to discuss this study. When would be a good time for you within the next week? It will take about 30 minutes.


Enter 999 to start the induction now

If respondent indicates non-interview status or there is an issue preventing the interview, go back to START screen and report the case accordingly.

Questions for Refusing CHC Provider

Instrument entry-F10

Are you exiting this case because of a refusal?

  1. Yes [goto NUMLOCR]

  2. No [goto CALLBACKNOTES]

NUMLOCR

I appreciate that you choose not to participate in the study, but I would like to ask a few short questions about the CHC, so we can make sure responding providers do not differ from nonresponding physicians.


Overall, at how many different locations (do/does) (you/provider’s greet name) see ambulatory patients?

Do not include settings such as emergency departments, outpatient departments, surgicenters, federal clinics, and community health centers.

NUMLOCR_CHC

Overall, at how many different CHC locations do you see ambulatory patients?

NOPATSENR

In a typical year, about how many weeks (do/does) (you/provider’s greet name) NOT see any ambulatory patients (for example, conferences, vacations, etc.)?

[if GE 27 goto LTHALFR]

[if 0 goto ALLYEARR]

LTHALFR


(You/Provider’s greet name) typically see(s) patients fewer than half the weeks in each year. Is that correct?

  1. Yes

  2. No

ALLYEARR

(You/provider’s greet name) typically sees patients all 52 weeks of each year. Is that correct?

  1. Yes

  2. No

NUMVISR

During your last normal week of practice, how many office visit encounters did (you/provider’s greet name) have at all CHC locations?

WKHOURSR

During your last normal week of practice, how many hours of direct patient care did (you/provider’s greet name) provide?


Note: Direct patient care includes: Seeing patients, reviewing tests, preparing for and performing surgery/procedures, providing other related patient care services. Do not include hours from EDs, outpatient departments, surgicenters, or Federal clinics.

NUMBPAR

At the current CHC location, how many physicians are associated with (you/provider’s greet name)?

Include all out-of-scope physicians other than interns, residents, and fellows in the count.

SINGSPCR

At the current CHC location:

Is this a multi- or single-specialty CHC at this location?

OWNERSHR

At the current CHC location:

Are you a full- or part-owner, employee, or an independent contractor?

  1. Full-owner [goto REFPOINT]

  2. Part-owner

  3. Employee

  4. Contractor

[if 2-3 goto OWNSR]

OWNSR

Who owns the practice?

  1. Physician or physician group

  2. Insurance company, health plan, or HMO

  3. Community Health Center

  4. Medical/Academic health center

  5. Other hospital

  6. Other health care corporation

  7. Other-Specify [goto OWNER_SP]

OWNER_SP

Specify

REFPOINT

At what point in the interview did the refusal/break-off occur?

  1. During the telephone screening

  2. During induction interview

  3. After induction but prior to assigned reporting days

  4. At reminder call

  5. During assigned reporting days or mid-week calls

  6. At follow-up contact

WHOREFUS

  • By whom?

  1. Sampled provider

  2. Sampled provider through nurse

  3. Nurse/Secretary

  4. Receptionist

  5. Office manager/Administrator

  6. Other office staff-Specify [goto WHOREFUS_SP]

WHOREFUS_SP

Specify

WHY_REF

Specify reason given

DATE_REF

Date refusal/breakoff was reported to supervisor

CONVERS

Conversion attempt result

1. No conversion attempt

2. Sampled provider refused

3. Sampled provider agreed to see Field Representative

EXIT_THANK

Thank you for your time.

HANG UP.

Section 2: Induction Interview

INDUCT_INTRO


You must make sure that every respondent answering the following induction questions has provided informed consent. The ensure informed consent, please ask each different respondent if they have seen the advance letter sent from NCHS. If they have not seen the letter, please provide a copy and offer to summarize the contents before continuing the induction interview or press F1 and read the letter.


Before we begin, I'd like to give you some background about this study.

Medical researchers and educators are especially interested in topics like medical education, health workforce needs, and the changing nature of health care delivery.  The National Ambulatory Medical Care Survey (or NAMCS) was developed to meet the need for such information.  

The CDC’s National Center for Health Statistics works closely with members of the medical profession to design the NAMCS each year.  The NAMCS supplies essential information about how ambulatory medical care is provided in the United States, and how it is utilized by patients.  

Your part in the study is very important and should not take much of your time.  It consists of your participation during a specified 7-day period, and includes supplying a minimal amount of information about the patients you see.

First, I have some questions to ask about the CHC at this location.  Your answers will only be used to provide data on the characteristics of community health centers in the U.S.  Any and all information you provide for this study will be kept confidential. Participation is voluntary, and you or your staff may refuse to answer any question or stop participating at any time without penalty or loss of benefits.


1. Enter 1 to Continue

NUMLOC

Outside of this CHC, at how many different office locations (do/does) (you/provider’s greet name) see ambulatory patients? 

Do not include settings such as emergency departments, outpatient departments, surgicenters, federal clinics, and community health centers.

[goto NOPATSEN]

NOPATSEN

In a typical year, about how many weeks (do/does) (you/provider’s greet name) not see any ambulatory patients (for example, conferences, vacations, etc.)?

[if GE 27 goto LTHALF]

[if 0 goto ALLYEAR]

LTHALF


(You/Provider’s greet name) typically see patients fewer than half the weeks in each year.
Is that correct?

  1. Yes

  2. No

ALLYEAR


(You/Provider’s greet name) typically see patients all 52 weeks of the year.
Is that correct?

  1. Yes

  2. No

SEEPAT


This study will be concerned with the ambulatory patients you saw at this office location during the week of Monday, (reporting period begin date) through Sunday, (reporting period end date).

Did (you/provider’s greet name) see any ambulatory patients at the current location during that week?

[wording after sample week]


This study will be concerned with the ambulatory patients you will see at this office location during the week of Monday, (reporting period begin date) through Sunday, (reporting period end date).

(Are/Is) (you/provider’s greet name) likely to see any ambulatory patients at the current location during that week?

[wording before sample week]



  1. Yes [goto CUR_CHC_ADD]

  2. No [goto WHYNOPAT]

WHONOPAT

Why is that?

Enter verbatim response

CHECK_BACK

Even though you did not see any ambulatory patients in your office that week, I would still like to ask you a few questions.

[wording after sample week]


Since it’s very important that we include any ambulatory patients that (you/provider’s greet name) might see at this CHC location during that week, I’ll check back with you just before (reporting period begin date) to make sure (your/his/her) plans have not changed.

[wording before sample week]


Even though the physician/provider is not likely to see ambulatory patients during the reporting period, continue with the induction interview.


1. Enter 1 to Continue

[goto CUR_CHC_ADD]

CUR_CHC_ADD


What does the current address represent?

(insert sampled CHC address)


  1. Sampled CHC location [goto OTHLOC]

  2. Sampled CHC that moved [goto OTHLOC]

  3. Not sampled CHC location [goto CALL_RO_PHYS]

CALL_RO_PHYS

Call your RO and inform them of the situation (if you have not already done so). Await resolution from the RO before continuing with this case.


1. Enter 1 to Exit [exit instrument]

OTHLOC


Are there other CHC locations where (you/provider’s greet name) normally would see patients, even though (you/provider’s greet name) did not see any between (reporting period begin date) and (reporting period end date)? 

[wording after reporting week]


Are there other CHC locations where (you/provider’s greet name) normally would see patients, even though (you/provider’s greet name) will not see any between (reporting period begin date) and (reporting period end date)?

[wording before reporting week]


  1. Yes [goto OTHLOC_NUM]

  2. No [goto ESTDAYS]

OTHLOC_NUM


In how many other CHC locations do you NORMALLY see patients?

[goto OTHLOCVS]

OTHLOCVS

Of these CHC locations where (you/provider’s greet name) did not see patients during between (reporting period begin date) and (reporting period end date), how many total office visits did (you/provider’s greet name) have during (your/his/her) last week of practice at these CHC locations?

[wording after reporting week]

[goto ESTDAYS]


Of these CHC locations where (you/provider’s greet name) will not be seeing patients between (reporting period begin date) and (reporting period end date), how many total office visits did (you/provider’s greet name) have during (your/his/her) last week of practice at these CHC locations?

[wording before reporting week]

ESTDAYS

During the week of Monday, (reporting period begin date) through Sunday, (reporting period end date) how many days did (you/provider’s greet name) see any ambulatory patients at this CHC location?

[wording after reporting week]


During a normal week how many days (do/does) (you/provider’s greet name) normally see ambulatory patients at this CHC location?

[wording before reporting week]


Read locations


(insert sampled CHC street address)

ESTVIS

During (your/his/her) last normal week of practice, approximately how many office visit encounters did (you/provider’s greet name) have at this CHC location?


Only include the visits to the sampled CHC provider


CHC 1-enter estimated visits

SAME

During the week of Monday, (reporting period begin date) through Sunday (reporting period end date), did (you/provider’s greet name) have about the same number of visits as (you/provider’s greet name) had during (your/his/her) last normal week at the current CHC location taking into account time off, holidays, and conferences?

[wording after sample week]


During the week of Monday, (reporting period begin date) through Sunday (reporting period end date), (do/does) (you/provider’s greet name) expect to have about the same number of visits as (you/provider’s greet name) had during (your/his/her) last normal week at the current CHC location taking into account time off, holidays, and conferences?

[wording before sample week]



  1. Yes [goto SOLO]

  2. No [goto ESTVISP]

ESTVISP

Approximately how many ambulatory visits did (you/provider’s greet name) have at this CHC location?

[wording after sample week]


Approximately how many ambulatory visits (do/does) (you/provider’s greet name) expect to have at this CHC location?

[wording before sample week]

The next group of questions (SOLO-FEDTXID) are asked of the sampled CHC.

SOLO

Now, I'm going to ask about the CHC at (fill CHC location).

(Do/Does) (you/provider’s greet name) work in a solo CHC, or (are/is) (you/provider’s greet name) associated with other physicians in a partnership, in a group CHC, or in some other way at this location?

  1. Solo [goto MIDLEV]

  2. Nonsolo [goto OTHPHY]

OTHPHY

How many physicians are associated with (you/provider’s greet name) at (fill CHC location)? Do not include interns, residents, or fellows.

Include all out-of-scope physicians other than interns, residents, and fellows in the count.

MULTI

Is this a multi- or single-specialty CHC at (fill CHC location)?

  1. Multi

  2. Single

[goto MIDLEV]

MIDLEV

How many advanced practice providers (nurse practitioners, physician assistants, and certified nurse midwives) are associated with (you/provider’s greet name) at (fill CHC location)?

The term “advanced practice provider” is to be used by field representatives during the interview to refer to nurse practitioners, physician assistants, or certified nurse midwives. However, please note that some respondents may also use the terms “mid-level provider” or “non-physician clinician” to refer to this same group of providers.

OWNERSH

(Are/Is) (you/provider’s greet name) a full- or part-owner, employee, or an independent contractor at (fill CHC location)?

  1. Full-owner [goto ONSITE_EKG]

  2. Part-owner [goto OWNS]

  3. Employee [goto OWNS]

  4. Contractor [goto ONSITE_EKG]

OWNS

Who owns the CHC at (fill CHC location)?

  1. Physician/Physician group

  2. Insurance company, health plan, or HMO

  3. Community Health Center

  4. Medical/Academic health center

  5. Other hospital

  6. Other health care corporation

  7. Other


ONSITE_EKG

ONSITE_PHLEB

ONSITE_LAB


ONSITE_SPIRO

ONSITE_ULTRA

ONSITE_XRAY


Does the CHC have the ability to perform any of the following on site at (fill CHC location)?

  • EKG/ECG

  • Phlebotomy

  • Laboratory testing (not including urine dipstick, urine pregnancy, fingerstick blood glucose, or rapid swab testing for infectious diseases)

  • Spirometry

  • Ultrasound

  • X-ray


  1. Yes

  2. No

  3. Don’t know

PATEVEN

Do (you/provider’s greet name) see patients in the CHC during the evening or on weekends at (fill CHC location)?

  1. Yes

  2. No

  3. Don’t know

NPI

What is (your/provider’s greet name) National Provider Identifier (NPI) at (fill CHC location)?

FEDTXID

What is your Federal Tax ID, also known as Employer Identification Number (EIN), at (fill CHC location)?

WKHOURS

During (your/provider’s greet name) last normal week of practice, how many hours of direct patient care did (you/provider’s greet name) provide?

Direct patient care includes: Seeing patients, reviewing tests, preparing for and performing surgery/procedures, providing other related patient care services.




NHVISWK

HOMVISWK

HOSVISWK

TELCONWK

ECONWK

During (your/his/her) last normal week of practice, about how many encounters of the following type did (you/provider’s greet name) make with patients:

  • Nursing home visits?

  • Other home visits?

  • Hospital visits?

  • Telephone consults?

  • Internet or e-mail consults?

[goto SDAPPT]

SDAPPT

Roughly, what percent of (your/provider’s greet name) daily visits are same day appointments?

PRVBYEAR

What is (your/provider’s greet name) year of birth?

PRVSEX

What is (your/provider’s greet name) sex?

  1. Female

  2. Male

PRVDEGR

What is (your/provider’s greet name) highest medical degree?

  1. MD

  2. DO

  3. Nurse practitioner

  4. Physician assistant

  5. Certified nurse midwife

  6. Other

PRVPSPEC

What is (your/provider’s greet name) primary specialty?

Enter ‘XXX’ if the specialty is not listed

Job Aid A contains a list of physician specialties. Where applicable, please encourage respondent to use this list.


[if ‘XXX’ goto PRVPSPEC_SP]

PRVPSPEC_SP

Enter verbatim response for specialty

PRVSSPEC

What is (your/provider’s greet name) secondary specialty?

Enter ‘XXX’ if specialty is not listed

Job Aid A contains a list of physicain specialties. Where applicable, please encourage respondent to use this list.

Enter 999 if no secondary specialty

[if ‘XXX’ goto PRVSSPEC_SP]

PRVSSPEC_SP

Enter verbatim response for specialty

PRVPBC

What is (your/provider’s greet name) primary board certification?

Enter verbatim response

PRVSBC

What is (your/provider’s greet name) secondary board certification?

Enter verbatim response

Enter 0 if no secondary board certification

PRVYRGRD

What year did (you/provider’s greet name) graduate from medical school?

PRVFMS

Did (you/provider’s greet name) graduate from a foreign medical school?

  1. Yes

  2. No

PRVETHN

(Are/Is) (you/provider’s greet name) of Hispanic, Latino/a, or Spanish origin?

Enter all that apply, separate with commas


  1. No, not of Hispanic, Latino/a, or Spanish origin

  2. Yes, Mexican, Mexican American, Chicano/a

  3. Yes, Puerto Rican

  4. Yes, Cuban

  5. Yes, Another Hispanic, Latino/a or Spanish origin

RACE

What is (your/provider’s greet name) race? 

Enter all that apply, separate with commas


  1. White

  2. Black or African American

  3. American Indian or Alaska Native

  4. Asian Indian

  5. Chinese

  6. Filipino

  7. Japanese

  8. Korean

  9. Vietnamese

  10. Other Asian

  11. Native Hawaiian

  12. Guamanian or Chamorro

  13. Samoan

  14. Other Pacific Islander

NEW_RINFO

Can you confirm that (respondent’s name/provider’s greet name) is the correct individual to contact for the re-interview?

Current contact information:

(fill respondent’s name/provider’s greet name)


Enter 1 to update the contact and phone


  1. Enter 1 to update information

  2. Continue

Number of Visits & Days

(for weighting)

NUMVIS1

Shape6 Number of patients visits during the reporting week

NUMDAYS1

Shape7 Number of days during reporting week on which patients were seen

Unavailable CHC Provider Ending Question

PHY_UNAVAIL

(if CHC provider is not seeing patients during reporting week (SEEPAT=2) but completes induction questions above)

Thank you for your time and cooperation (respondent’s name/provider’s greet name).  The information you provided will improve the accuracy of the NAMCS in describing office-based patient care in the United States.


If you have any questions,
(Hand respondent your business card) please feel free to call me.

[Note: Following this, FR enters callback info-if needed.]


[all wording above after sample week]


Thank you for your time and cooperation (respondent’s name/provider’s greet name). The information you provided will improve the accuracy of the NAMCS in describing office-based patient care in the United States.


If you have any questions (Hand respondent your business card) please feel free to call me.

[Note: Following this, FR enters callback info to verify provider not seeing patients during sample week.]


[all wording above before sample week]




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