Individual-Instructions-051222 508

OMB control number: 0938-1146
Expiration date: XX/XX/20XX

Summary of Benefits and Coverage
Instruction Guide for Individual Health Insurance Coverage
Background
Edition Date: January 2021
Applicability: Plans and issuers will be required to use the 2021 edition of the SBC template and
associated documents beginning on the first day of the first open enrollment period for any plan
years (or, in the individual market, policy years) that begin on or after January 1, 2021, with respect
to coverage for plan or policy years beginning on or after that date.
Purpose of the form: PHS Act section 2715 generally requires all health insurance issuers offering
individual health insurance coverage to provide applicants, enrollees, and policyholders with an
accurate summary of benefits and coverage (SBC).
General Instructions: Read all instructions carefully before completing the form.
•

Form language and formatting must be precisely reproduced, unless instructions allow or
instruct otherwise. The issuer must use 12-point font, and replicate all symbols, formatting,
bolding, and shading where applicable. Issuers are encouraged to use the font type Arial
Narrow when reproducing the SBC template. Issuers may utilize other font types, such as
Arial or Garamond, and modify the margins as necessary to reproduce an SBC provided
that it is in a manner that is consistent with the SBC template format and does not exceed
4 double sided pages.

•

Special Rule: To the extent a plan’s terms that are required to be described in the SBC
template cannot reasonably be described in a manner consistent with the template and
instructions, the plan or issuer must accurately describe the relevant plan terms while using
its best efforts to do so in a manner that is still as consistent with the instructions and
template format as reasonably possible. Such situations may occur, for example, if a plan
provides a different structure for provider network tiers or drug tiers than is represented in
the SBC template and these instructions, if a plan provides different benefits based on
facility type (such as hospital inpatient versus non-hospital inpatient), in a case where an
issuer is denoting the effects of a related health flexible spending arrangement (health FSA)
or a health reimbursement arrangement (HRA), or if a plan provides different cost sharing
based on participation in a wellness program. Additional examples of flexibility available
under this Special Rule include:
o If the individual is able to select the levels of deductibles, copayments, and coinsurance
for a particular benefit package, plans and issuers may combine information for
different cost-sharing selections (such as levels of deductibles, copayments, and
coinsurance) in one SBC, provided the appearance is understandable. This information
can be presented in the form of options, such as deductible options and out-of-pocket
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Individual – January 2021

maximum options. In these circumstances, the coverage examples should note the
assumptions used in creating them. An example of how to note assumptions used in
creating coverage examples is provided in the Departments' sample completed SBC.
o Issuers may combine information for add-ons to major medical coverage that could
affect cost sharing (such as a health FSA, HRA, health savings account (HSA), or
wellness program) and other information in the SBC, in one SBC if the information is
understandable. That is, the effects of such add-ons can be denoted in the appropriate
spaces on the SBC for deductibles, copayments, coinsurance, and benefits otherwise
not covered by the major medical coverage. In such circumstances, the coverage
examples should note the assumptions used in creating them.
•

Terms that are defined in the Uniform Glossary should be underlined in the SBC. Plans and
issuers providing an electronic SBC may hyperlink defined terms directly to the Uniform
Glossary, ideally directly to the definition in the Uniform Glossary for that term. HHS will
maintain a micro-site for the Uniform Glossary at https://www.healthcare.gov/sbc-glossary/
allowing plans to electronically link defined terms in the SBC directly to the term’s definition
on the webpage. While providing SBCs with embedded links is not a requirement, the blank
template includes embedded hyperlinks. In addition, a list of terms with corresponding anchor
links is available on www.cciio.cms.gov. Plans and issuers may also choose to utilize hover
text applications in the electronic SBC that allow for a text bubble to appear with the
definition when a reader places their cursor over the term.

•

Issuers must customize all identifiable company information throughout the document,
including websites and telephone numbers.

•

Minor adjustments are permitted to row or column size in order to accommodate the plan’s
information, as long as information is understandable. However, deletion of columns or rows
is not permitted unless otherwise noted in these instructions. Additionally, rolling over
information from one page to another is permitted.

•

The items shown on page 1 must begin on page 1, and the rows of the chart must appear in
the same order. However, the chart starting on page 2 may begin on page 2 or in the alternative
may be moved to the bottom of page 1 if space allows the first box to appear in its entirety.
The rows shown in this chart must appear in the same order. Further, the rows shown on page
2 may extend to page 3 if space requires, and the rows on page 3 may extend to the beginning
of page 4 if space requires. The Excluded Services and Other Covered Services section must
immediately follow the chart that starts on page 2. The Excluded Services and Other Covered
Services section must be followed by the Your Rights to Continue Coverage section, the Your
Grievance and Appeals Rights section, the Minimum Essential Coverage/Minimum Value
Standard section, the Language Access Services (if applicable), and the Coverage Examples
section, in that order.

•

For all form sections to be filled out by the issuer (particularly in the Answers column on page
1, and the What You Will Pay and Limitations, Exceptions, and Other Important Information
columns in the chart that starts on page 2) the issuer should use plain language and present
the information in a culturally and linguistically appropriate manner and utilize terminology

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Individual – January 2021

understandable by the average individual. For more information, see paragraph (a)(5) of the
Departments’ regulations.
•

The SBC is not permitted to substitute a cross-reference to the Summary Plan Description
(SPD) or other documents for any content element of the SBC, except as permitted in the
Limitations, Exceptions, and Other Important Information column. However, an SBC may
include a reference to the SPD in the box at the top of the first page of the SBC. (For example,
“ Questions: Call 1-800-[insert] or visit us at www.[insert].com for more information,
including a copy of your plan's policy document.”) In addition, wherever an SBC provides
information that fully satisfies a particular content element of the SBC, it may add to that
information a reference to specified pages or sections of the SPD in order to supplement or
elaborate on that information.

•

Barcodes, control numbers, or other similar language may be added to SBCs by issuers for
quality control purposes. Page numbers may be relocated along the bottom of pages to
accommodate barcodes, control numbers, or other similar language.

•

An issuer may choose to add premium information to the SBC. If the issuer voluntarily adds
the premium information, it should be added at the end of the SBC form immediately before
the Your Rights to Continue Coverage section.

•

Issuers with questions about completing the SBC, contact the Department of Health and
Human Services at [email protected].

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Filling out the form
I.

GENERAL INFORMATION
Top and Bottom of page 1

A. Header: The header may be included only on the first page of SBC.
1. Top Left Header (page 1):
On the top left hand corner of the first page, the issuer must show the following information:
Second line: Show the plan name and insurance company as applicable in bold. Example:
“Maximum Health Plan: Alpha Insurance Group”.
•

Issuers have the option to use their logo instead of typing in the company name if the logo
includes the name of the entity issuing the coverage.

•

The header may roll onto a third line if all required information cannot fit into two lines.

•

The issuer must use the commonly known company name.

•

Plan names may be generic, such as standard or high option. Additionally, issuer name and
plan name are interchangeable in order.

2. Top Right Header (page 1):
On the top right hand corner of the first page, the issuer must show the following information:
First line: After Coverage Period, the issuer must show the beginning and end dates for the
applicable coverage period (such as policy year) in the following format: “MM/DD/YYYY –
MM/DD/YYYY”. For example: “Coverage Period: 01/01/2021 - 12/31/2021”.
•

If the coverage period end date is not known when the SBC is prepared, the issuer is
permitted to insert only the beginning date of the coverage period. For example: “Coverage
Period: Beginning on or after 01/01/2021”.

•

If the SBC is being provided to satisfy the notice of material modification requirements,
the issuer must show the beginning and end dates for the period for which the modification
is effective. For example, for a change effective March 15, 2021, and a plan year beginning
on January 1, 2021 and ending on December 31, 2021: “Coverage Period: 03/15/2021 12/31/2021”.

•

The dates listed for the coverage period may reflect the coverage period for the plan or
policy as a whole, not the period applicable to each individual. Therefore, if a plan is a
calendar year plan and an individual enrolls on January 19, the coverage period is permitted
to be the calendar year. Issuers are not required to individualize the coverage period for
each individual's enrollment.
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•

If a policy has a policy year that differs from the benefit year; for example, the plan year
begins Oct. 1, but the benefits (e.g. deductibles and out-of-pocket limits) reset on Jan. 1; the
issuer may choose, based on a determination of what is most relevant to the consumer, to
reflect the coverage period as either the policy year or the benefit year.

Second line:
•

After Coverage for, indicate who the coverage is for (such as Individual, Individual +
Spouse, Family). The issuer should use the terms used in the policy documents.

•

After Plan Type, indicate the type of coverage, such as HMO, PPO, POS, o r Indemnity.

B. Disclaimer (page 1): The disclaimer at the top of page 1 should be replicated exactly,
without changes to the font size, graphic, or formatting. The issuer should insert contact
information (such as telephone number and website) for obtaining more detail or a copy of
the complete terms of coverage. Issuers must also include a website where consumers can
review and obtain copies of the individual insurance policy. Finally, the issuer must include
a website and telephone number for accessing or requesting copies of the Uniform
Glossary. (One or both of the following Internet addresses may be used as a website
designated for obtaining the Uniform Glossary: www.dol.gov/ebsa/healthreform or
www.cciio.cms.gov, or https://www.healthcare.gov/sbc-glossary.)

II.

IMPORTANT
CHART

QUESTIONS/ANSWERS/WHY

THIS

MATTERS

A. General Instructions for the Important Questions chart:
•

This chart must always begin on page 1, and the rows must always appear in the same
order. Issuers must complete the Answers column for each question on this chart, using the
instructions below.

•

Issuers must show the appropriate language in the Why This Matters box as instructed in
the instructions below. Issuers must replicate the language given for the Why This Matters
box exactly, and may not alter the language.

•

If there is a different amount for in-network and out-of-network expenses (such as annual
deductible, additional deductibles, or out-of-pocket limits), list both amounts and indicate
as such, using the terms to describe provider networks used by the issuer. For example, if
the policy uses the terms “preferred provider” and “non-preferred provider” and the
deductible is $2,000 for a preferred provider and $5,000 for a non-preferred provider, then
the Answers column should show “$2,000 preferred provider, $5,000 non-preferred
provider”.

B. Specific Instructions for Important Questions:
1. What is the overall deductible?:

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Answers column:
•
•
•

If there is no overall deductible, answer “$0”.
If there is an overall deductible, answer with the dollar amount and, if the deductible
is not annual, indicate the period of time that the deductible applies.
If portraying family coverage for which there is a separate deductible amount for each
individual and the family, show both the individual deductible and the family deductible
(for example, “$500 / individual or $1,000 / family”).

Why This Matters column:
•

If there is no overall deductible, show the following language: “See the Common
Medical Events chart below for your costs for services this plan covers.”
• If there is an overall deductible, show the following language: “Generally, you must
pay all of the costs from providers up to the deductible amount before this plan begins
to pay.”
• If portraying family coverage for which there is an embedded deductible, plans and
issuers must include the following language: “If you have other family members on
the plan, each family member must meet their own individual deductible until the total
amount of deductible expenses paid by all family members meets the overall family
deductible.”
• If portraying family coverage for which there is a non-embedded deductible, plans and
issuers must include the following language: “If you have other family members on
the policy, the overall family deductible must be met before the plan begins to pay.”
2. Are there services covered before you meet your deductible?:
Answers column:
•
•

If there are no services covered before the deductible is met, answer “No.”
If there are services covered before the deductible is met, plans and issuers must answer
“Yes.” and list major categories of covered services that are NOT subject to the deductible,
for example, preventive care.

Why This Matters column:
•
•
•

If there are no services covered before the deductible, show the following language: “You
will have to meet the deductible before the plan pays for any services.”
If there are services covered before the deductible is met, show the following language:
“This plan covers some items and services even if you haven’t yet met the deductible
amount. But a copayment or coinsurance may apply.”
If the plan or coverage is non-grandfathered, insert: “For example, this plan covers certain
preventive services without cost sharing and before you meet your deductible. See a list of
covered preventive services at https://www.healthcare.gov/coverage/preventive-carebenefits/.”

3. Are there other deductibles for specific services?:

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Answers column:
•
•

•
•
•

If the overall deductible is the only deductible, answer with the phrase “No.”
If there are other deductibles, answer “Yes.”, then list the names and deductible amounts
of the three most significant deductibles other than the overall deductible. Significance of
deductibles is determined by the issuer based on two factors: probability of use and
financial impact on an individual. Examples of other deductibles include deductibles for
Prescription Drugs and Hospital. For example: “Yes. $2,000 for prescription drug
coverage and $2,000 for occupational therapy services.”
If the plan has more than three other deductibles and not all deductibles are shown, the
following statement must appear at the end of the list: “There are other specific
deductibles.”
If the plan has less than three other deductibles, the following statement must appear at
the end of the list: “There are no other specific deductibles.”
If portraying family coverage for which there is a separate deductible amount for each
individual and the family, show both the individual and family deductible. For example:
“Prescription drugs -- $200 / individual or $500 / family”.

Why This Matters column:
•
•

If there are no other deductibles, the issuer must show the following language: “You
don’t have to meet deductibles for specific services.”
If there are other deductibles, the issuer must show the following language: “You must
pay all of the costs for these services up to the specific deductible amount before this plan
begins to pay for these services.”

4. What is the out-of-pocket limit for this plan?:
Answers column:
•
•
•
•

If there are no out-of-pocket limits, answer “Not Applicable.”
If there is an out-of-pocket limit, respond with a specific dollar amount that applies in each
coverage period. For example: “$5,000”.
If portraying family coverage, and there is a single out-of-pocket limit for each individual
and a separate out-of-pocket limit for the family, show both the individual out-of-pocket
limit and the family out-of-pocket limit (for example, “$1,000 individual / $3,000 family”).
If there are separate out-of-pocket limits for in-network providers and out-of-network
providers, show both the in-network out-of-pocket limit and the out-of-network out-ofpocket limit. Plans and issuers should use the terminology in the policy or plan document
(e.g., in-network, participating, or preferred). For example: “For network providers $2,500
individual / $5,000 family; for out-of-network providers $4,000 individual / $8,000
family”.

Why This Matters column:
•

If there is no out-of-pocket limit, the plan or issuer must show the following language:
“This plan does not have an out-of-pocket limit on your expenses.”

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•
•

•

If there is an out-of-pocket limit, the plan or issuer must show the following language: “The
out-of-pocket limit is the most you could pay in a year for covered services.”
If portraying family coverage for which there is an embedded out-of-pocket limit, plans
and issuers must include the following language: “If you have other family members in
this plan, they have to meet their own out-of-pocket limits until the overall family out-ofpocket limit has been met.”
If portraying family coverage for which there is a non-embedded out-of-pocket limit, plans
and issuers must include the following language: “If you have other family members in
this plan, the overall family out-of-pocket limit must be met.”

5. What is not included in the out-of-pocket limit?:
Answers column:
•
•

If there is no out-of-pocket limit, indicate “Not Applicable.”
If there is an out-of-pocket limit, the issuer must list any major exceptions. This list must
always include the following three terms: premiums, balance-billing charges (unless
balanced billing is prohibited), and health care this plan doesn’t cover. Depending on the
policy, the list could also include: copayments on certain services, out-of-network
coinsurance, deductibles, and penalties for failure to obtain preauthorization for services.
The issuer must state that these items do not count toward the limit. For example:
“Copayments on certain services, premiums, balance-billing charges, and health care this
plan doesn’t cover.”

Why This Matters column:
•
•

If there is an out-of-pocket limit, the issuer must show the following language: “Even
though you pay these expenses, they don’t count toward the out-of-pocket limit.”
If there is no out-of-pocket limit, the issuer must show “This plan does not have an out-ofpocket limit on your expenses.”

6. Will you pay less if you use a network provider?:
Answers column:
• If the plan does not use a network, the plan or issuer should answer, “Not Applicable.”
• If the plan or issuer uses a network, the plan or issuer should say “Yes. See [insert direct
link or URL address to plan-specific provider directory] or call 1-800-[insert] for a list of
network providers].”
Why This Matters column:
•
•

If the plan does not use a network, the following language must be used: “This plan does
not use a provider network. You can receive covered services from any provider.”
If there is a simple in-network/out-of-network coverage arrangement, this language must
be used: “This plan uses a provider network. You will pay less if you use a provider in the
plan’s network. You will pay the most if you use an out-of-network provider, and you
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Individual – January 2021

•

•

might receive a bill from a provider for the difference between the provider’s charge and
what your plan pays (balance billing).”
If the plan uses a tiered network, this language must be used: “You pay the least if you use
a provider in [insert tier name]. You pay more if you use a provider in [insert tier name].
You will pay the most if you use an out-of-network provider, and you might receive a bill
from a provider for the difference between the provider’s charge and what your plan pays
(balance billing).”
If the provider uses any form of provider network, this language must also appear: “Be
aware, your network provider might use an out-of-network provider for some services
(such as lab work). Check with your provider before you get services.”

7. Do you need a referral to see a specialist?:
Answers column:
•
•

If there is a referral required, the issuer should answer, “Yes.”
If no referral is required, the issuer should answer, “No.”

Why This Matters column:
•
•

III.

If there is a referral required, the issuer must show the following language: “This plan will
pay some or all of the costs to see a specialist for covered services but only if you have a
referral before you see the specialist.”
If no referral is required, the issuer must show the following language: “You can see the
specialist you choose without a referral.”

COMMON MEDICAL EVENT, SERVICES, WHAT YOU WILL PAY,
LIMITATIONS,
EXCEPTIONS,
&
OTHER
IMPORTANT
INFORMATION

A. General Instructions:
1. Location of Chart:
This chart should begin on page 2 (or at the bottom of page 1, if space allows) and the rows
shown on pages 2 and 3 must appear in the same order. However, the rows shown on page 2
may extend to page 3 if space requires, and the rows shown on page 3 may extend to the
beginning of page 4 if space requires. The heading of the chart must appear on the top of all
pages used.
If a deductible applies, plans and issuers must include the disclaimer, as shown in the template,
with language “All copayment and coinsurance costs shown in this chart are after your
deductible has been met, if a deductible applies.” at the top of the Common Medical Event chart.
2. What You Will Pay columns:
•

Issuers may vary the number of columns depending upon the type of coverage and the

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Individual – January 2021

number of preferred provider networks. Most policies that use a network should use two
columns, although some policies with more than one level of in-network provider may use
three columns. Non-networked plans may use one column.
•

The columns are intended to reflect the consumer costs after the deductible has been
satisfied.

•

Issuers should denote in these columns exceptions, such as when a specific service is
subject to a separate deductible or is covered at no cost.

•

Issuers should insert the terminology used in the policy or plan document to title the
columns. For example, the columns may be called “Network Provider” and “Out-ofNetwork Provider”, or “Preferred Provider” and “Non-Preferred Provider” based on the
terms used in the policy. The sub-headings should be deleted for non-networked plans with
only one column.

•

The columns should appear from left to right, from most generous cost sharing to least
generous cost sharing. For example, if a 3-column format is used, the columns might be
labeled (from left to right) “Network Preferred Provider”, “Network Provider”, and then
“Out-of-Network Provider”.

•

For HMOs providing no out-of-network benefits, the issuer should insert “Not covered” in
all applicable boxes under the far-right sub-heading under the Your Cost column (which,
for coverage providing out-of-network benefits, would usually be out-of-network provider
or non-preferred provider column).

•

Issuers must complete the responses under these sub-headings based on how the issuer
covers the specific services listed in the chart after the deductible has been satisfied. Fill in
the What You Will Pay column(s) with the coinsurance percentage, the copayment amount,
“No charge” if the consumer pays nothing, or “Not covered” if the service is not covered
by the plan. When referring to coinsurance, include a percentage valuation. For example:
“20% coinsurance”. When referring to copayments, include a per occurrence cost. For
example: “$20/visit” or “$15/prescription”.

•

If the plan has a deductible and the deductible does not apply to a particular benefit, the
issuer should insert “Deductible does not apply”.

•

Refer to the specific additional instructions below for details on completing the What You
Will Pay columns in the chart for the following common medical events:
o If you visit a health care provider’s office or clinic;
o If you need drugs to treat your illness or condition; and
o If you need mental health, behavioral health, or substance abuse services.

3. Limitations, Exceptions, & Other Important Information column:
a. Core limitations, exceptions, and other important information

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Individual – January 2021

In this column, list the significant limitations, exceptions, and other important information for
each service listed. This column must indicate:
•

When a service category or a substantial portion of a service category is excluded from
coverage (i.e., column should indicate “brand name drugs excluded” in health benefit plans
that only cover generic drugs);

•

When cost sharing for covered in-network services does not count toward the out-of-pocket
limit;

•

Limits on the number of visits or on specific dollar amounts payable under the health
benefit plan; and

•

When prior authorization is required for services.

b. Special Rule for 3.a. Core limitations, exceptions, and other important information
Plans and issuers must accurately describe as many core limitations and exceptions specified
in 3.a. as reasonably possible, in a manner that is consistent with the instructions and template
format. To the extent that the inclusion of all such limitations and exceptions would make
compliance with the four double-sided page limit not reasonably possible, for each set of
limitations or exceptions that cannot be fully described, the plan or issuer should cross
reference the pages or identify the sections where the limitations and exceptions are described
in the applicable document that fully describes the limitations and exceptions, such as the
relevant pages of a policy document, in order to limit the length of the SBC to four doublesided pages.
For example, if an issuer would have to show “Speech-generating devices are limited to
$1,250/calendar year, no coverage for other communications equipment, devices, or aids” and
inclusion of this information would cause the SBC to exceed the four double-sided page limit,
in the “Limitations, Exceptions, and Other Important Information” column, the issuer should
include “*See section X.” At the bottom of each applicable page, the plan should include the
following language “*For more information about limitations and exceptions, see plan or
policy document at [www.insert.com].”
c. Other significant limitations, exceptions, and other important information
Significance of other limitations, exceptions, and other important information is determined
by the plan or issuer based on two factors: services with historically high utilization and
financial impact on an individual. A plan or issuer may include as important information
coverage elements or features that provide more benefit to the consumers, such as the impact
of wellness incentives or the option to elect an FSA. Plans and issuers should NOT use this
box to identify services listed in “Excluded Services” or “Other Covered Services”.
•

Information provided should specify dollar amounts, service limitations, and annual
maximums if applicable. Language should be formatted as follows: “XX visit limit”, “No
coverage for XXX”, “$XX/visit limit”, and/or “$XX annual max”.

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Individual – January 2021

•

If the plan or issuer requires the participant or beneficiary to pay 100% of a service innetwork, then that should be considered an “excluded service” and should appear in the
Services Your Plan Generally Does Not Cover box following the chart. For example,
coverage that excludes services in-network such as habilitation services, prescription
drugs, or mental health services, must show these exclusions in the Services Your Plan
Generally Does Not Cover box.

•

If the health benefit plan has a preauthorization requirement that includes a penalty when
a participant or beneficiary fails to obtain preauthorization, such as a denial of payment for
care that would otherwise be covered, or a reduced payment, the plan or issuer must include
specific information about the penalty.

•

If there are no items that meet the significance threshold described above, then the plan or
issuer should show “None” for each Common Medical Event in the chart. The plan or
issuer should merge the boxes in the Limitations, Exceptions, and Other Important
Information column and display one response across multiple rows if such a merger would
lessen the need to replicate comments and would save space.

•

Refer to the specific instructions below for details on completing the Limitations,
Exceptions, and Other Important Information column.

B. Specific Additional Instructions for Some of the Common Medical Events:
1. If you visit a health care provider’s office or clinic:
•

•

The issuer should always include, in a separate paragraph at the end of the Limitations,
Exceptions, & Other Important Information column, the following language: “You may
have to pay for services that aren’t preventive. Ask your provider if the services needed are
preventive. Then check what your plan will pay for.” If the plan or issuer does not combine
the services (the rows) for the Common Medical Event into one box, this statement should
always appear in line with “Preventive care/screening/immunization”.
If space allows (i.e., the four double sided page limit would not be exceeded), issuers may
include information on additional types of practitioners, such as nurse practitioners or
physician assistants.

2. If you need drugs to treat your illness or condition:
•

•

Under the Common Medical Events column, provide a direct link or URL address to the
formulary drug list where the participant or beneficiary can find more information about
prescription drug coverage for this plan. If there is no website, provide a contact phone
number where the participant or beneficiary can receive more information about
prescription drug coverage for this plan.
Under the Services You May Need column, the plan or issuer should list and complete the
categories of prescription drug coverage under the plan (for example, the issuer might fill
out 4 rows with the terms, “Generic drugs”, “Preferred brand drugs”, “Non-preferred brand
drugs”, and “Specialty drugs”). Plans and issuers may describe tiered formularies using the
terminology used by the plan. However, to the extent that a plan is using plan terminology

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Individual – January 2021

•

to describe its tiered formulary, the plan or issuer should also include the corresponding
terms (such as generic, preferred, non-preferred, or specialty) used in the SBC to describe
formularies in parentheses, as applicable. For example, in the “Services You May Need”
column, a plan or issuer might add “Tier 1” next to “(Generic drugs)”, if Tier 1 is the term
used to label generic drugs in the plan or policy’s formulary.
Under the What You Will Pay column, plans and issuers should include the cost sharing for
both retail and mail order, as applicable.

3. If you have outpatient surgery:
•

If there are significant expenses associated with a typical outpatient surgery that have
higher cost sharing than the facility fee or physician/surgeon fee, or are not covered, then
they must be shown under the Limitations, Exceptions, & Other Important Information
column. Significance of such expenses is determined by the plan or issuer based on two
factors: probability of use and financial impact on the participant or beneficiary. For
example, a plan or issuer might show that the cost sharing for the physician/surgeon fee
row is “20% coinsurance”, but the Limitations, Exceptions, & Other Important Information
might show “50% coinsurance for anesthesia.”

4. If you have a hospital stay:
•

If there are significant expenses associated with a typical hospital stay that has higher cost
sharing than the facility fee or physician/surgeon fee, or are not covered, then that must be
shown under the Limitations, Exceptions, & Other Important Information column.
Significance of such expenses is determined by the plan or issuer based on two factors:
probability of use and financial impact on the participant or beneficiary. For example, a
plan or issuer might show that the cost sharing for the facility fee row is “20% coinsurance”,
but the Limitations, Exceptions, & Other Important Information might show “50%
coinsurance for anesthesia.”

5. If you need mental health, behavioral health, or substance abuse services:
•

If the cost sharing differs for inpatient or outpatient services for mental health, behavioral
health, or substance abuse services show the cost sharing for each. For example, a plan or
issuer might show that the cost sharing for mental health, behavioral health, or substance
abuse outpatient services as “$35 copay/office visit and 20% coinsurance for other
outpatient services”.

6. If you are pregnant:
•

If applicable, plans and issuers should include an explanation in the Limitations and
Exceptions column that describes that the cost-sharing amounts listed may not apply to
some services. The plan or issuer should determine which, if any, of the following
sentences to include:
o “Cost sharing does not apply for preventive services.”

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Individual – January 2021

o “Depending on the type of services, a [copayment, coinsurance, or deductible] may
apply.”
o “Maternity care may include tests and services described elsewhere in the SBC (i.e.,
ultrasound).”
7. If you need help recovering or have other special health needs:
•

If applicable, exclusions and limitations for physical Therapy, Occupational Therapy and
Speech Therapy services must be listed in the Limitations, Exceptions, & Other Important
Information column for the Rehabilitation services and Habilitation services rows.

•

If there is a quantitative limit (for example, number of days, hours, or visits covered)
applicable to that service, those limits must be specified.

IV.

DISCLOSURES

The Excluded Services and Other Covered Services, Your Rights to Continue Coverage, Your
Grievance and Appeals Rights, Minimum Essential Coverage/Minimum Value Standard, Language
Access (if applicable), and Coverage Examples sections must always appear in the order shown.
The Excluded Services and Other Covered Benefits must always follow immediately after the chart
that starts on page 2.
A. Excluded Services and Other Covered Services:
•

Each issuer must place all services listed below in either the Services Your Plan Generally
Does Not Cover box or the Other Covered Services box according to the policy provisions.
The required list of services includes:
o
o
o
o
o
o
o
o

Acupuncture
Bariatric surgery
Chiropractic care
Cosmetic surgery
Dental care (Adult)
Hearing aids
Infertility treatment
Long-term care

o Non-emergency care when traveling
outside the U.S.
o Private-duty nursing
o Routine eye care (Adult)
o Routine foot care
o Weight loss programs

•

The issuer may not add any other benefits to the Other Covered Services box other than the
ones listed above. However, other benefits must be added to the Services Your Plan
Generally Does Not Cover Box if the plan or issuer requires the participant or beneficiary
to pay 100% of the service in-network. For example, coverage that excludes services innetwork, such as habilitation services, prescription drugs, or mental health services, must
show these exclusions in the Services Your Plan Generally Does Not Cover box.

•

List placement must be in alphabetical order for each box. The lists must use bullets next

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Individual – January 2021

to each item.
•

FOR QUALIFIED HEALTH PLANS: For an SBC prepared for a qualified health plan
(QHP) offered through a Marketplace, the issuer must reflect whether abortion services are
covered. Plans that cover excepted and non-excepted abortion services must list “Abortion”
in the covered services box. Plans that exclude all abortions should list “Abortion” in the
excluded services box. Plans that cover only excepted abortions should list in the excluded
services box “Abortion (except in cases of rape, incest, or when the life of the mother is
endangered)” and may also include a cross-reference to another plan document that more
fully describes the exceptions.

•

While it is not required, non-QHP issuers may choose to indicate whether abortion services
are covered. If a plan or issuer voluntarily chooses to include information regarding
coverage of abortion services, the plan or issuer may do so in the same manner proscribed
for Qualified Health Plans above.

•

With respect to Multi-State Plans, the Office of Personnel Management may issue
additional instructions. Multi-State Plan issuers are directed to comply with such
instructions with respect to disclosure regarding coverage or exclusion of abortion services.

•

In lieu of summarizing coverage for items and services provided outside the United States,
the plan or issuer may provide an internet address (or similar contact information) for
obtaining information about benefits and coverage provided outside the United States. This
statement should appear in the Other Covered Services box. For example: “Coverage
provided outside the United States. See www.[insert].com.”

•

For those services shown in the Other Covered Services box, plans and issuers must
describe any limitations that may apply. For example, the following statement might be
shown in the Other Covered Services box, as follows: “Acupuncture if it is prescribed by
a physician for rehabilitation purposes.”

•

For example, if an issuer excludes all of the services on the list above except Chiropractic
services, and also showed exclusion of Habilitation Services on page 2, the Other Covered
Services box would show “Chiropractic Care” and the Services Your Plan Generally Does
Not Cover box would show “Acupuncture, Bariatric Surgery, Cosmetic surgery, Dental
care (Adult), Habilitation Services, Hearing Aids, Infertility treatment, Long-term care,
Non-emergency care when traveling outside the U.S., Private-duty nursing, Routine eye
care (Adult), Routine foot care, Weight loss programs”.

B. Your Rights to Continue Coverage:
This section must appear as shown on the template. Insert contact information for the issuer in the
second sentence. In the second sentence:
•

State insurance department contact information [provide Department of Labor’s
Employee Benefits Security Administration at 1-866-444-EBSA (3272) or
https://www.dol.gov/agencies/ebsa/about-ebsa/ask-a-question/ask-ebsa].

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Individual – January 2021

•

State consumer assistance program, if other than state insurance department [provide
state-specific contact information available from
http://www.cms.gov/CCIIO/Resources/Consumer-Assistance-Grants/].

•

Office of Personnel Management Multi State Plan Program:
https://www.opm.gov/healthcare-insurance/multi-state-plan-program/external-review/.

•

Healthcare.gov: www.HealthCare.gov or call 1-800-318-2596 or state health insurance
marketplace or SHOP.

C. Your Grievance and Appeals Rights:
This section must appear as shown on the template. Contact information should be inserted as
follows (more than one of these instructions may be applicable):
•

Insert applicable State Department of Insurance contact information.

•

If applicable in your state insert: “Additionally, a consumer assistance program can
help you file your appeal. Contact [insert contact information].” Note: A list of states
with Consumer Assistance Programs is available at www.dol.gov/ebsa/healthreform
and http://www.cms.gov/CCIIO/Resources/Consumer-Assistance-Grants/

•

For Multi-State Plans, the Office of Personnel Management may issue additional
instructions. Multi-State Plans are directed to follow such instructions with respect to
the disclosure for Grievance and Appeals Rights.

D. Minimum Essential Coverage/Minimum Value Standard:
The following questions and statements must appear, immediately following, Your Grievance and
Appeals Rights and the issuer must provide the appropriate answer:
Does this plan provide Minimum Essential Coverage? [Yes/No]
Minimum Essential Coverage generally includes plans, health insurance available
through the Marketplace or other individual market policies, Medicare, Medicaid, CHIP,
TRICARE, and certain other coverage. If you are eligible for certain types of Minimum
Essential Coverage, you may not be eligible for the premium tax credit.

Does this plan meet Minimum Value Standards? [Yes/No/Not Applicable]
If your plan doesn’t meet the Minimum Value Standards, you may be eligible for a
premium tax credit to help you pay for a plan through the Marketplace.
The concept of minimum value is not relevant with respect to individual market coverage and
issuers of individual market coverage should answer “Not Applicable.”
E. Language Access Services, taglines, culturally and linguistically appropriate
requirements (if applicable):
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Individual – January 2021

•

In order to satisfy the requirement to provide the SBC in a culturally and linguistically
appropriate manner, a plan or issuer follows the rules in the claims and appeals regulations
under PHS Act section 2719. Plans and issuers can find written translations of the SBC
template
and
uniform
glossary
in
non-English
languages
at
http://cciio.cms.gov/programs/consumer/summaryandglossary/index.html.

•

FOR QUALIFIED HEALTH PLANS: For an SBC prepared for a qualified health plan
(QHP) offered through a Marketplace, the issuer must include an addendum with 15
language taglines as required by 45 C.F.R. § 155.205(c)(2)(iii). If any additional taglines
are required under PHS Act 2719 they must also be included in this addendum. For
example, if Navajo meets the requirements under PHS Act action 2719 but is not included
in the 15 language tag line requirement under 45 C.F.R. § 155.205(c)(2)(iii), a plan or the
issuer must include the Navajo tag line in addition to the 15 required language tag lines in
the addendum. The addendum, which must only include tagline information required by
language access standards for critical documents, will not count towards the page limit.

V.

COVERAGE EXAMPLES
•

The U.S. Department of Health and Human Services (HHS) will provide all plans and
issuers with standardized data to be inserted in the Total Example Cost section for the
coverage examples. This information is reflected in the 2021 edition of the SBC template.
o HHS will also provide underlying detail that will allow plans and issuers to calculate
In this example [Patient] would pay amounts, including: Date of Service, medical
coding information, Provider Type, Category, descriptive Notes identifying the specific
service provided, and Allowed Amounts.
o All plans and issuers will be allowed continued use of the Coverage Examples
Calculator. For the calculator, instructions, and logic, see
https://www.cms.gov/cciio/resources/forms-reports-and-otherresources/index.html#Summary%20of%20Benefits%20and%20Coverage%20and%2
0Uniform%20Glossary

•

Issuers should specify cost-sharing category for each line of the template to accurately
reflect the plan. For example, a plan that applies a copayment to a specialist visit must
replace “[cost sharing]” with “copayment”, i.e. “Specialist copayment”.

•

Each plan or issuer must calculate cost sharing, using the detailed data provided by HHS,
and populate the Patient pays fields. Dollar values are generally to be rounded off to the
nearest hundred dollars (for sample care costs that are equal to or greater than $100) or to
the nearest ten dollars (for sample care costs that are less than $100), in order to reinforce
to consumers that numbers in the examples are estimates and do not reflect their actual
medical costs. For example, if the coinsurance amount is estimated at $57, the issuer
would list “$60” in the appropriate In this example, [Patient] would pay section of the
Coverage Examples.

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Individual – January 2021

o If applying the rounding rules causes the deductible amount displayed to exceed the
actual overall deductible (for self-only coverage), then the deductible amount must be
capped and shown as the amount of the actual deductible. For example, if the overall
deductible is $1,750 and will be satisfied, then the plan or issuer must show “$1,750”
and not “$1,800”.
o If applying the rounding rules causes the cost-sharing amount displayed to exceed the
actual out-of-pocket limit (for self-only coverage), then the cost-sharing amount must
be capped and the amount of the actual out-of-pocket limit must be used. For example,
if the out-of-pocket limit is $5,000 but applying the rounding rules makes the sum of
the deductible, copayment and coinsurance equal to $5,100, the plan or issuer must use
the out-of-pocket limit of “$5,000” and not “$5,100”. This amount (the $5,000 out-ofpocket limit) must then be added to the monetary amount in the exclusions and limits
to determine the total Patient pays amount.
•

Services on the template provided by HHS are listed individually for classification and
pricing purposes to facilitate the population of the appropriate In this example [Patient]
would pay section. HHS specifies the Category used to roll up detail costs into the Total
Example Cost category section. Some plans may classify that service under another
category and should reflect that difference accordingly. The plan or issuer should apply
their cost sharing and benefit features for each plan in order to complete the In this example
[Patient] would pay section, but must leave the Total Example Cost section as is. Examples
of categories that might differ between the In this example [Patient] would pay and Total
Example Cost sections could include, but are not limited to:
o Payment of services based on the location where they are provided (inpatient, outpatient,
office, etc.)
o Payment of items as prescription drugs vs. medical equipment

•

Each plan or issuer must calculate and populate the In this example [Patient] would pay
total and sub-totals based upon the cost sharing and benefit features of the plan for which
the document is being created. For plans and issuers that combine information for different
coverage tiers in one SBC, the coverage examples should be completed using the cost
sharing (for example, deductible, and out-of-pocket limits) for the self-only coverage tier
(also sometimes referred to as the individual coverage tier). In addition, the coverage
examples should note this assumption. These calculations should be made using the order
in which the services were provided (Date of Service).
o Deductible – includes everything the participant or beneficiary pays up to the
deductible amount. Any copayments that accumulate toward the deductible are
accounted for in this cost-sharing category, rather than under copayments.
o Copayment – those copayments that don’t apply to the deductible.
o Coinsurance – anything the participant or beneficiary pays above the deductible that’s
not a copayment or non-covered service. This should be the same figure as the Total

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Individual – January 2021

less the Deductible, Copayments and Limits or exclusions.
o Limits or exclusions – anything the participant or beneficiary pays for non-covered
services or services that exceed plan limits.
•

If the plan has a wellness program that varies the deductibles, copayments, coinsurance, or
coverage for any of the services listed in a treatment scenario, the plan or issuer must
complete the calculations for that treatment scenario assuming that the patient is NOT
participating in the wellness program. Additionally, if applicable, the plan or issuer must
include a box below the coverage examples with the following language (and appropriate
contact information): “Note: These numbers assume the patient does not participate in the
plan’s wellness program. If you participate in the plan’s wellness program, you may be able
to reduce your costs. For more information about the wellness program, please contact:
[insert].”

•

If the plan has deductibles for specific services included in the coverage example, that cause
the deductible amount in the In this example [Patient] would pay deductible section to
exceed the overall deductible amount listed, add a * next to the deductible in the In this
example [Patient] would pay table. Additionally, plans must include a box below the
coverage examples with the following language: “This plan has other deductibles for
specific services included in this coverage example. See “Are there other deductibles for
specific services?” row above.”

•

If all of the costs associated with the Coverage Examples are excluded under the plan, then
the phrase “(This condition is not covered, so patient pays 100%)” is added after the In this
example [Patient] would pay amount. Otherwise no narrative should appear after the In
this example [Patient] would pay amount.

•

FOR QUALIFIED HEALTH PLANS: For an SBC prepared for a qualified health plan
(QHP) offered through a Marketplace, that is an AI/AN limited cost-sharing plan, plans
must include a box below the coverage examples with the following with language: “Note:
These numbers assume the patient received care from an IHCP provider or with IHCP
referral at a non-IHCP. If you receive care from a non-IHCP provider without a referral
from an IHCP your costs may be higher.”

PRA Disclosure Statement: According to the Paperwork Reduction Act of 1995, no persons are required
to respond to a collection of information unless it displays a valid OMB control number. The valid OMB
control number for this information collection is 0938-1146. The time required to complete this
information collection is estimated to average 0.02 hours per response, including the time to review
instructions, search existing data resources, gather the data needed, and complete and review the
information collection. If you have comments concerning the accuracy of the time estimate(s) or
suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports
Clearance Officer, Mail Stop C4-26-05, Baltimore, Maryland 21244-1850.

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Individual – January 2021