Medicare Administrative Contractor (MAC) Customer Experience (MCE) Program – Provider Contact Center - Telephone Library of Questions (CMS-10815)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (CMS-10415)

Documents and Forms

Document Name Document Type
Form CMS-10815 Medicare Administrative Contractor (MAC) Customer Experience (MCE) Program – Provider Contact Center - Telephone Library of Questions (CMS-10815) Form
CMS-10815 CMS-10815. Call Center Question List.docx CMS-10815. Call Center Question List.docx Form
CMS-10815 CMS-10815. Call Center Question List.docx CMS-10815. Call Center Question List.docx Form
CMS-10815.Telephone Fast Track Form.docx CMS-10815.Telephone Fast Track Form IC Document
CMS-10815.Telephone Fast Track Form.docx CMS-10815.Telephone Fast Track Form IC Document
CMS-10~1.PDF CMS-10815. Link for PRA Disclosure Statement IC Document
CMS-10~1.PDF CMS-10815. Link for PRA Disclosure Statement IC Document

Information Collection (IC) Details

IC Title:	Medicare Administrative Contractor (MAC) Customer Experience (MCE) Program – Provider Contact Center - Telephone Library of Questions (CMS-10815)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	CMS-10815	CMS-10815. Call Center Question List.docx	CMS-10815. Call Center Question List.docx		Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title: (09-90-1901) HHS Correspondence, Customer Service, and Contact List Records	FR Citation: 84 FR 28823

Number of Respondents: 60,000	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits, Not-for-profit institutions

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	60,000	60,000
Annual IC Time Burden (Hours)	2,000	2,000
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
CMS-10815.Telephone Fast Track Form	CMS-10815.Telephone Fast Track Form.docx	11/28/2022
CMS-10815. Link for PRA Disclosure Statement	CMS-10~1.PDF	11/28/2022

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.