Accredited one year health departments

Post-Accreditation Survey (Survey 3)

Form Approved
OMB No. XXXX-XXXX
Expiration Date XX/XX/XXXX
Welcome
NORC at the University of Chicago (NORC) is asking health departments that have been accredited for one year to
participate in a survey about the national public health accreditation program. The survey includes questions about
your experiences with the process, the benefits of accreditation, and short-term outcomes and other effects from
accreditation. NORC is conducting this survey on behalf of the Public Health Accreditation Board (PHAB) and the
Centers for Disease Control and Prevention (CDC) to evaluate the outcomes of the national public health
accreditation program. The questions and topics in this survey are intended for the Director of your health
department, or a designee, if the Director is unable to complete the survey. Thank you for participating in this
survey.
Directions
Use your mouse to click on the circle or box to indicate your answer. Click “Next” to advance to the next page, and
scroll to the bottom of each page and click “Previous” to return to the previous page. On the last page of the
questionnaire, click “Done” to complete the questionnaire. Note: once you click “Done,” you will not be able to edit
or return to your questionnaire responses.
If you have technical difficulties, contact Megan Heffernan at heff[email protected] or 301-634-9412. Thank
you again for your participation.
Background
The survey is estimated to take 20 minutes or less to complete. Your open and honest feedback is appreciated.
Findings from this assessment will be included in a report to PHAB and CDC and may be publicly available. All data
will be presented in the aggregate. Report findings will not be linked to the organization that completed the survey.
For more information about this assessment, please contact Project Director Michael Meit at [email protected].

CDC estimates the average public reporting burden for this collection of information as 20 minutes per response,
including the time for reviewing instructions, searching existing data/information sources, gathering and
maintaining the data/information needed, and completing and reviewing the collection of information. An agency
may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays
a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this
collection of information, including suggestions for reducing burden to CDC/ATSDR Reports Clearance Officer;
1600 Clifton Road NE MS H21-8, Atlanta GA 30333 (ATTN: PRA (0920-xxxx).

Post-Accreditation Survey (Survey 3)
Information About Your Health Department

* 1. Name of Health Department:

Note: This information will be used to analyze findings by health department structure, size, and geographic
region; responses will not be linked to any specific health department.

* 2. Respondent Role:
Director of Health Department
Accreditation Coordinator
Other, please describe:

Post-Accreditation Survey (Survey 3)
Benefits and Outcomes

3. For each statement below, consider the benefits or outcomes your health department may
have experienced in the past year as a result of being accredited. Please select the
appropriate column to indicate whether you Strongly Agree, Agree, Disagree, or Strongly
Disagree. If you are unsure, please select Don’t Know.
Strongly
Agree

Accreditation has stimulated quality and
performance improvement opportunities
within our health department.
Accreditation has improved the
management processes used by the
leadership team in our health department.
Accreditation has stimulated greater
accountability and transparency within our
health department.
Accreditation has improved our health
department's ability to identify and address
gaps in employee training and workforce
development.
Accreditation has helped our health
department document our capacity to
deliver the three core functions of public
health and the Ten Essential Public Health
Services.
Accreditation has improved our health
department’s overall capacity to provide
high quality programs and services.
As a result of accreditation, our health
department has applied health equity to
internal planning, policies, or processes.
Accreditation has allowed our health
department to better identify our strengths
and weaknesses.
Accreditation has increased our health
department’s capacity to identify and
address health priorities.
Accreditation has helped our health
department use health equity as a lens for
identifying and addressing health priorities.
Accreditation has increased the extent to
which our health department uses evidencebased practices for public health programs
and/or business practices.
Accreditation has strengthened employee
pride in our agency.

Agree

Disagree

Strongly
Disagree

Don't Know

4. Are there other benefits your health department has experienced from being accredited?
Yes
No

Post-Accreditation Survey (Survey 3)
Benefits and Outcomes

5. Please describe the other benefits your health department has experienced.

Post-Accreditation Survey (Survey 3)
Relationship with Stakeholders

6. Please describe how your relationship with stakeholders has changed as a result of
accreditation.
Strongly
Agree

Accreditation has improved our board of
health or governing entity’s working
knowledge of our health department's roles
and responsibilities.
Accreditation has improved our local
policymakers’ (other than our governing
entity) knowledge of our health
department's roles and responsibilities.
Accreditation has improved the public’s
working knowledge of our health
department’s roles and responsibilities.
Accreditation has improved our partners’
working knowledge of our health
department’s roles and responsibilities.
Accreditation has improved our health
department’s accountability to external
stakeholders.
Accreditation has improved our health
department’s communication with our
board of health or governing entity.
Accreditation has improved the credibility
of our health department within our
community and/or state.
Accreditation has improved our health
department’s visibility or reputation to
external stakeholders.
As a result of being accredited, our health
department has had new opportunities for
partnerships and/or collaborations.
Accreditation has strengthened our health
department’s relationship with key partners
in other sectors (e.g., health care, social
services, education).
Accreditation has helped us to build
relationships with new partners across
sectors (e.g., health care, social services,
education).
Accreditation has led to increased
collaboration with other health
departments.

Agree

Disagree

Strongly
Disagree

Don’t Know

7. Please provide additional clarification for any of your responses, if desired.

Post-Accreditation Survey (Survey 3)
Quality Improvement

8. For each statement below, please reflect on the experiences of your health department
over the past year, as a result of being accredited.
Strongly
Agree

Agree

Disagree

Strongly
Disagree

As a result of being accredited, our health
department has compared our programs,
processes, and/or outcomes against other
similar health departments as a benchmark
for performance.
As a result of being accredited, our health
department has used information from our
QI processes and/or performance
management system to inform decisions.
Accreditation has strengthened the culture
of QI in our health department.
Health department activities implemented
as a result being accredited have led to
improved health outcomes in our
community.

9. Please provide additional clarification for any of your responses, if desired.

Don’t Know

Post-Accreditation Survey (Survey 3)
Quality Improvement and Performance Management

Please answer the following questions regarding the current quality improvement (QI) and performance
management culture in your agency.

10. Indicate the level of familiarity your health department staff members have with QI.
Have no knowledge of QI
Subset of staff have familiarity with QI
Majority of staff have familiarity with QI
Subset of staff are knowledgeable and practice QI
Majority of staff are knowledgeable and practice QI
Majority of staff routinely practice/use QI
Don’t know

11. Currently, QI in my agency is…
Not practiced anywhere in the agency
Talked about, but not required
Conducted informally; sporadic program efforts
Conducted formally in specific areas
Conducted formally and agency-wide
Our culture
Don’t know

12. Engaging in QI has affected my agency by...
Select all that apply.
Decreasing time spent completing processes and cost
Improving process quality
Improving public health outcomes
Strengthening our performance management system
Making us better prepared for public health accreditation
It has not made much of an impact
We are not engaging in QI
Don’t know

13. Please provide additional clarification for any of your responses, if desired.

14. Approximately what percentage of staff in your organization have received training in
performance management and/or QI?
0–5%
6–25%
26–50%
51–75%
76–95%
96–100%
Don't Know

15. If there was a change in knowledge and practice of QI in your organization over the past
year as a result of being accredited, please describe the change and indicate how
accreditation contributed to this change.

Post-Accreditation Survey (Survey 3)
Workforce Development and Training

Please answer the following questions about your health department’s
workforce development and training.
16. Select all workforce development and training activities currently implemented by your
health department. Select all that apply.
Include education and training objectives in performance reviews
Allow participation in training during working hours
Pay travel/registration fees for trainings
Provide on-site training
Have staff position(s) whose responsibilities include coordinating internal training for employees
Provide employee reward and recognition programs
Other, please describe:

17. As a result of being accredited, the following workforce development opportunities are
currently offered within our health department:
Select all that apply.
New or expanded staff training opportunities
New or expanded staff development opportunities other than training (e.g., conferences)
Changes in job functions
Other, please describe:

Post-Accreditation Survey (Survey 3)
Financial Status

18. For each statement below, consider the financial benefits or outcomes your health
department may have experienced in the past year as a result of being accredited.
Strongly
Agree

Agree

Disagree

Strongly
Disagree

Don't
Know

N/A

Accreditation has improved our health
department’s competitiveness for funding
opportunities.
Accreditation has improved the utilization
of resources within our health department.
Accreditation has had a positive impact on
our health department budget (e.g., helped
us demonstrate our value and needs in
budget discussions, or protected the health
department against budget cuts).
Accreditation has resulted in new funding
for our health department.

19. If you strongly agree or agree with any of the previous statements about financial status,
please provide specific examples.

Post-Accreditation Survey (Survey 3)
Additional Feedback

20. What do you perceive as the overall value of accreditation to your agency?

Post-Accreditation Survey (Survey 3)
Thank You

Thank you for your participation!