Form 1 OAM Customer survey

Page 1

OAM Customer Service Survey

Beginning in 2021, the Office of Administrative Management (OAM) collaboratively created the OAM 2022-2024
Strategic Plan. Our realized mission is to deliver business solutions that help NEI advance vision research and be
Essential Business Partners to all NEI Staff.
One of our five strategic priorities is to provide key administrative services and strengthen our ability to deliver those
services in a timely, accurate, and consistent manner so to be perceived as a valued advisor and business partner.
We ask all NEI staff to complete this annual survey, which will take no more than 10 minutes, to ensure we meet our
strategic goal of being Essential Business Partners.
For more information about the OAM Strategic Plan, please visit our page on the NEI Intranet. If you encounter any
problems, please contact [email protected]. Thank you for your support!
------------------------------Generic Clearance for NIH Citizen Science and Crowdsourcing Projects
OMB#: 0925-0766
Expiration Date: Sun Apr 30 00:00:00 EDT 2023
Public reporting burden for this collection of information is estimated to average 10 minutes per response, including
the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not
required to respond to, a collection of information unless it displays a currently valid OMB control number. Send
comments regarding this burden estimate or any other aspect of this collection of information, including suggestions
for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD
20892-7974, ATTN: PRA (0925-0766). Do not return the completed form to this address.

What type of work do you perform at NEI?

Intramural Research
Clinical Care
Extramural
Admin/Other

Which OAM business areas/services do you interact with
most?

Procurement/Purchasing
Travel
Facilities
Property
Budget/Finance
Information Technology
Administrative Officer/Admin Tech
Ethics
Human Resources/Recruitment
Contracting
Training/Development

08-09-2022 16:13

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Procurement/Purchasing
Please rate the Procurement/Purchasing team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Procurement team
display the knowledge needed to
complete my requests?
Does the Procurement team
communicate effectively?
Does the Procurement team
process my requests in a timely
manner?
Is the Procurement team an
effective problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Procurement/Purchasing
team do more of and/or differently to best support
you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 3

Travel
Please rate the Travel team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Travel team display the
knowledge needed to complete
my requests?
Does the Travel team
communicate effectively?
Does the Travel team process
my requests in a timely manner?
Is the Travel team an effective
problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Travel team do more of
and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 4

Facilities
Please rate the Facilities team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Facilities team display
the knowledge needed to
complete my requests?
Does the Facilities team
communicate effectively?
Does the Facilities team process
my requests in a timely manner?
Is the Facilities team an effective
problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Facilities team do more
of and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 5

Property
Please rate the Property team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Property team display
the knowledge needed to
complete my requests?
Does the Property team
communicate effectively?
Does the Property team process
my requests in a timely manner?
Is the Property team an effective
problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Property team do more of
and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 6

Budget/Finance
Please rate the Budget/Finance team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Budget/Finance team
display the knowledge needed to
complete my requests?
Does the Budget/Finance team
communicate effectively?
Does the Budget/Finance team
process my requests in a timely
manner?
Is the Budget/Finance team an
effective problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Budget/Finance team do
more of and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 7

Information Technology
Please rate the Information Technology team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Information Technology
team display the knowledge
needed to complete my
requests?
Does the Information Technology
team communicate effectively?
Does the Information Technology
team process my requests in a
timely manner?
Is the Information Technology
team an effective problem
solver?
Does the Information Technology
team provide effective
conferencing and collaboration
services and support?
Does the Information Technology
team provide effective IT
security services and support?
Does the Information Technology
team provide effective server
and storage services and
support?
Does the Information Technology
team provide effective
application and SharePoint
services and support?
Does the Information Technology
team provide effective network
services and support?
Are Information Technology
resources easy to find on the NEI
intranet?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Information Technology
team do more of and/or differently to best support
you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 8

Administrative Officer/Admin Tech
Please rate the Administrative Officer/Admin Tech team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Administrative
Officer/Admin Tech team display
the knowledge needed to
complete my requests?
Does the Administrative
Officer/Admin Tech team
communicate effectively?
Does the Administrative
Officer/Admin Tech team
process my requests in a timely
manner?
Is the Administrative
Officer/Admin Tech team an
effective problem solver?
Does the Administrative
Officer/Admin Tech team provide
effective facilities-related
support?
Does the Administrative
Officer/Admin Tech team provide
effective personnel-related
support?
Does the Administrative
Officer/Admin Tech team provide
effective travel-related support?
Does the Administrative
Officer/Admin Tech team provide
effective budget-related
support?
Does the Administrative
Officer/Admin Tech team provide
effective procurement-related
support?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Administrative
Officer/Admin Tech team do more of and/or differently
to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 9

Ethics
Please rate the Ethics team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Ethics team display the
knowledge needed to complete
my requests?
Does the Ethics team
communicate effectively?
Does the Ethics team process
my requests in a timely manner?
Is the Ethics team an effective
problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Ethics team do more of
and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 10

Human Resources/Recruitment
Please rate the Human Resources/Recruitment team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Human
Resources/Recruitment team
display the knowledge needed to
complete my requests?
Does the Human
Resources/Recruitment team
communicate effectively?
Does the Human
Resources/Recruitment team
process my requests in a timely
manner?
Is the Human
Resources/Recruitment team an
effective problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Human
Resources/Recruitment team do more of and/or
differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 11

Contracting (OLAO)
Please rate the Contracting (OLAO) team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Contracting (OLAO)
team display the knowledge
needed to complete my
requests?
Does the Contracting (OLAO)
team communicate effectively?
Does the Contracting (OLAO)
team process my requests in a
timely manner?
Is the Contracting (OLAO) team
an effective problem solver?

You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Contracting team do more
of and/or differently to best support you?

08-09-2022 16:13

__________________________________________

__________________________________________

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Page 12

Training/Development
Please rate the Training/Development team on the following questions.
Don't Know

Never

2

3

4

Always

Clear
Selection

Does the Training/Development
team display the knowledge
needed to complete my
requests?
Does the Training/Development
team communicate effectively?
Does the Training/Development
team process my requests in a
timely manner?
Is the Training/Development
team an effective problem
solver?
You gave at least one rating below 3; please provide
detail here:

What, if anything, could the Training/Development team
do more of and/or differently to best support you?

Submission Date

08-09-2022 16:13

__________________________________________

__________________________________________

__________________________________

projectredcap.org