Published 30-Day FRN

41114

Federal Register / Vol. 88, No. 120 / Friday, June 23, 2023 / Notices

Place: National Institutes of Health, 31
Center Drive, Building 31/6C Rm. A/B,
Bethesda, MD 20892.
Contact Person: Paul Cotton, Ph.D., RDN,
Director, Office of Extramural Research
Activities, National Institute on Minority
Health and Health Disparities, National
Institutes of Health, 6707 Democracy
Boulevard, Suite 800, Bethesda, MD 20892,
301–402–1366, [email protected].
Any interested person may file written
comments with the committee by forwarding
the statement to the Contact Person listed on
this notice. The statement should include the
name, address, telephone number and when
applicable, the business or professional
affiliation of the interested person.
In the interest of security, NIH has
procedures at https://www.nih.gov/aboutnih/visitor-information/campus-accesssecurity for entrance into on-campus and offcampus facilities. All visitor vehicles,
including taxicabs, hotel, and airport shuttles
will be inspected before being allowed on
campus. Visitors attending a meeting on
campus or at an off-campus federal facility
will be asked to show one form of
identification (for example, a governmentissued photo ID, driver’s license, or passport)
and to state the purpose of their visit.
Information is also available on the
Institute’s/Center’s home page: NIMHD:
https://www.nimhd.nih.gov/about/advisorycouncil/, where an agenda and any additional
information for the meeting will be posted
when available.
Dated: June 16, 2023.
Victoria E. Townsend,
Program Analyst, Office of Federal Advisory
Committee Policy.
[FR Doc. 2023–13324 Filed 6–22–23; 8:45 am]
BILLING CODE 4140–01–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2023–0006; OMB No.
1660–0004]

Agency Information Collection
Activities: Submission for OMB
Review, Comment Request;
Application for Participation in the
National Flood Insurance Program
(NFIP)
Federal Emergency
Management Agency, Department of
Homeland Security.
ACTION: 30-Day notice of renewal and
request for comments.
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AGENCY:

The Federal Emergency
Management Agency (FEMA) will
submit the information collection
abstracted below to the Office of
Management and Budget for review and
clearance in accordance with the
requirements of the Paperwork

SUMMARY:

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Reduction Act of 1995. The submission
seeks comments concerning the
collection of information under which
communities submit information to
FEMA for application and continued
participation in the National Flood
Insurance Program (NFIP).
DATES: Comments must be submitted on
or before July 24, 2023.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Information
Management Division, 500 C Street SW,
Washington, DC 20472, email address:
[email protected] or Adrienne
L. Sheldon, Supervisory Emergency
Management Specialist, Floodplain
Management Division at
[email protected] or
(202) 212–3966.
SUPPLEMENTARY INFORMATION: The
National Flood Insurance Program
(NFIP), codified at 42 U.S.C. 4001, et
seq., requires all flood prone
communities throughout the country to
apply for participation in the NFIP one
year after their flood prone status is
identified. If a community does not
participate in the NFIP they are not
eligible for certain types of Federal and
federally-related financial assistance in
their floodplains. 44 CFR 59.2
authorizes previously unavailable flood
insurance protection to property owners
in flood-prone areas and identifies the
information that communities are
required to submit to FEMA for
application into the NFIP. 44 CFR 59.22
and 59.24 identifies the information a
community is required to submit to
FEMA for continued participation in the
program. This collection has been
updated to account for the burden hours
associated with the applicant’s time to
collect information as part of the
community development permit
process. To qualify for the NFIP, a
participating community must adopt
certain minimum standards in
accordance with FEMA’s regulations at
44 CFR 60.3, 60.4, and 60.5. To verify
whether communities maintain such
standards, the NFIP requires
participating communities to retain
documentation on development taking
place in the flood hazard areas within

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the community. 44 CFR 59.22. Such
information will be made available to
FEMA upon request. This information
assists FEMA in evaluating the
effectiveness of a community’s
floodplain management program and
participating property owners’
eligibility for flood insurance. In the
past the NFIP application did not
account for burden hours associated
with this collection of information.
The ‘‘Application for Participation in
the NFIP’’ and the ‘‘NFIP and the
Community Development Permit
Process’’ are separate actions
documented under the same collection.
This proposed information collection
previously published in the Federal
Register on March 22, 2023, at 88 FR
17241 with a 60-day public comment
period. No comments were received.
The purpose of this notice is to notify
the public that FEMA will submit the
information collection abstracted below
to the Office of Management and Budget
for review and clearance.
Collection of Information
Title: Application for Participation in
the National Flood Insurance Program
(NFIP).
Type of Information Collection:
Extension, without change, of a
currently approved information
collection.
OMB Number: 1660–0004.
FEMA Forms: FEMA Form FF–206–
FY–22–160 (formerly 086–0–30),
Application for Participation in the
National Flood Insurance Program.
Abstract: The National Flood
Insurance Program (NFIP) provides
flood insurance to the communities that
apply for participation and make a
commitment to protect against future
flood damages. The application form
and supporting documentation will
enable FEMA to continue to rapidly
process new community applications
and to thereby more quickly provide
flood insurance protection to the
residents in communities.
Affected Public: State, local or Tribal
government.
Number of Respondents: 22,660.
Number of Responses: 90,460.
Estimated Total Annual Burden
Hours: 271,440.
Estimated Total Annual Respondent
Cost: $25,813,944.
Estimated Respondents’ Operation
and Maintenance Costs: $0.
Estimated Respondents’ Capital and
Start-Up Costs: $0.
Estimated Total Annual Cost to the
Federal Government: $110,446.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption

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Federal Register / Vol. 88, No. 120 / Friday, June 23, 2023 / Notices
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the Agency, including
whether the information shall have
practical utility; evaluate the accuracy
of the Agency’s estimate of the burden
of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office
of the Chief Administrative Officer, Mission
Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2023–13383 Filed 6–22–23; 8:45 am]
BILLING CODE 9111–47–P

DEPARTMENT OF HOMELAND
SECURITY
[Docket Number DHS–2023–0020]

Agency Information Collection
Activities: Generic Clearance for
Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation), 1601–0029
Department of Homeland
Security (DHS).
ACTION: 60-Day notice and request for
comments.
AGENCY:

The Department of Homeland
Security will submit the following
Information Collection Request (ICR) to
the Office of Management and Budget
(OMB) for review and clearance in
accordance with the Paperwork
Reduction Act of 1995.
DATES: Comments are encouraged and
will be accepted until August 22, 2023.
This process is conducted in accordance
with 5 CFR 1320.1
ADDRESSES: You may submit comments,
identified by docket number Docket #
DHS–2023–0020, at:
Æ Federal eRulemaking Portal:
https://www.regulations.gov. Please
follow the instructions for submitting
comments.
Instructions: All submissions received
must include the agency name and
docket number Docket # DHS–2023–
0020. All comments received will be
posted without change to https://

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www.regulations.gov, including any
personal information provided.
Docket: For access to the docket to
read background documents or
comments received, go to https://
www.regulations.gov.
On
September 11, 1993, President Clinton
issued Executive Order 12862, ‘‘Setting
Customer Service Standards’’ which
clearly define his vision that the Federal
agencies will put the people first.
Executive Order 12862 directs Federal
agencies to provide service to the public
that matches or exceeds the best service
available in the private sector. Section
1(b) of Executive Order 12862 requires
government agencies to ‘‘survey
customers to determine the kind and
quality of services they want and their
level of satisfaction with existing
services’’ and Section 1(e) requires
agencies ‘‘survey front-line employees
on barriers to, and ideas for, matching
the best in business.’’
On March 30, 2016, President Obama
established the Core Federal Services
Council, which again emphasized the
need to deliver world-class customer
service to the American people. The
Council, composed of the major highvolume, high-impact Federal programs
that provide transactional services
directly to the public, were encouraged
‘‘to improve the customer experience by
using public and private sector
management best practices, such as
conducting self-assessments and
journey mapping, collecting
transactional feedback data, and sharing
such data with frontline and other
staff.’’
In March 2018, the Administration of
President Trump launched the
President’s Management Agenda (PMA)
and established new Cross-Agency
Priority (CAP) Goals. Excellent service
was established as a core component of
the mission, service, stewardship model
that frames the entire PMA, embedding
a customer-focused approach in all of
the PMA’s initiatives. This model was
also included in the 2018 update of the
Federal Performance Framework in
Circular A–11, ensuring ‘excellent
service’ as a focus in future agency
strategic planning efforts. The PMA
included a CAP Goal on Improving
Customer Experience with Federal
Services, with a primary strategy to
drive improvements within 25 of the
nation’s highest impact programs. This
effort is supported by an interagency
team and guidance in Circular A–11
requiring the collection of customer
feedback data and increasing the use of
industry best practices to conduct
customer research.

SUPPLEMENTARY INFORMATION:

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41115

These Presidential actions and
requirements establish an ongoing
process of collecting customer insights
and using them to improve services.
This new request will enable the
Department of Homeland Security
(hereafter ‘‘the Agency’’) to act in
accordance with OMB Circular A–11
Section 280 to ultimately transform the
experience of its customers to improve
both efficiency and mission delivery,
and increase accountability by
communicating about these efforts with
the public
The Agency will collect, analyze, and
interpret information gathered through
this generic clearance to identify
services’ accessibility, navigation, and
use by customers, and make
improvements in service delivery based
on customer insights gathered through
developing an understanding of the user
experience interacting with
Government.
For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor.
‘‘Service delivery’’ or ‘‘services’’ refers
to the multitude of diverse interactions
between a customer and Federal agency
such as applying for a benefit or loan,
receiving a service such as healthcare or
small business counseling, requesting a
document such as a passport or social
security card, complying with a rule or
regulation such as filing taxes or
declaring goods, utilizing resources
such as a park or historical site, or
seeking information such as public
health or consumer protection notices.
Under this request, three types of
activities will be conducted to generate
customer insights:
Customer Research (E.g., User
Persona and Journey Map
Development): A critical first
component of understanding customer
experience is to develop customer
personas and journey maps. This
process enables the Agency to more
deeply understand the customer
segments they serve and to organize the
processes customers interact with
throughout their engagement with the
Federal entity to accomplish a task or
meet a need. In order to adequately
capture the perspective of the customer
and the barriers or supports that exist as
they navigate these journeys, it is
necessary to directly interact with
customers rather than relying solely
upon the Agency’s stated policy of how
a process should work or employees’
interpretation of how services are
delivered. This can occur through a
variety of information collection

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