HUD Certified Housing Counselor Registration

HUDHousingCounselors.com

Registration Process

11.7.2022
U.S. Department of Housing
and Urban Development/
Office of Housing Counseling
HUD Housing Counselor
Training and Certification
Program

Registration Process and Description
The steps that follow outline the registration process for the HUD Housing
Counselor Certification Exam and data transfer to the HUD FHA Connection system.

Step 1
Counselor registers for an account on HUDHousingCounselors.com.
 Enter email address to register as a new user. The Bixal system will generate
a verification email with instructions.
 Verify email address and follow instructions to create a password. By default,
the email address is the login ID.

Privacy Policy
Last updated: 11/4/2022
Authority: Section 106 of the Housing and Urban Development Act of 1968 (12 U.S.C.1701x);
Purpose: All personal identifiers are needed for registration of training and for the certification exam
purposes as mentioned above.
Routine Use: Information will be used by and disclosed to HUD personnel and contractors or other
agents who need the information to certify housing counselors. Your social security number will be
used to verify your employment with a participating agency. HUD may share the information with
other entities pursuant to its published Privacy Act system of records notice.
Disclosure: Failure to furnish the requested information may delay or prevent the processing of the
application.
SORN Name: HUD Certified Housing Counselor and Client Certificate of Housing Counseling
Database, available
at https://www.hud.gov/program_offices/officeofadministration/privacy_act/pia/fednotice/SORNs_Lo
B
On behalf of the U.S. Department of Housing and Urban Development’s Office of Housing
Counseling, Ajanta Consulting, LLC. ("us", "we", or "our") operates
https://www.hudhousingcounselors.com (the "Site"). This page informs you of our policies
regarding the collection, use, and disclosure of Personal Information we receive from users of the
Site.

We use your Personal Information only for the purposes of providing and improving the Site and/or
providing information related to the certification process. By using the Site, you agree to the
collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information
that can be used to contact or identify you. Personally identifiable information may include, but is
not limited to your name ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our
Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address,
browser type, browser version, the pages of our Site that you visit, the time and date of your visit,
the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor, and
analyze this data.
Communications
We may use your Personal Information to contact you with information relating to the certification
process and/or relating to your requests through the Site.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all
cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may
not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
use commercially acceptable means to protect your Personal Information, we cannot guarantee its
absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of 11/04/2022 and will remain in effect except with respect to any
changes in its provisions in the future, which will be in effect immediately after being posted on this
page.
We reserve the right to update or change our Privacy Policy at any time and you should check this
Privacy Policy periodically. Your continued use of the Service after we post any modifications to the
Privacy Policy on this page will constitute your acknowledgment of the modifications and your
consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email
address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us at
HUDHousingCounselors.com/Support.

Step 2
Counselor registers for the HUD Housing Counselor Certification Examination.
 Log into www.HUDHousingCounselors.com and navigate to Exam Registration.
 Select the preferred method to take the exam—in person or online.
 Schedule the exam date and time.

First Name *

Last Name *

Update this in your profile.

Update this in your profile.

Address *

Address

City *

State *
Florida
Update this in your profile.

ZIP Code *

O I acknowledge that I have reviewed and understand the requirements for my in-person or online exam.

El I understand that if I fail to follow the preparation guidelines in the checklist, Kryterion may suspend or cancel my exam.

Continue to schedule and payment

OMB 2502-0614
Expiration Date: 8/31/2023
Paperwork Public Burden Statement
In its entirety, the public reporting burden for this collection of information is estimated to average 15 minutes including the time for reviewing
instructions, searching existing data SOUrCeS, gathering and maintaining the data needed, and completing and reviewing the collection of
information. Comments regarding the accuracy of this burden estimate and any suggestions for reducing this burden can be sent to the Reports
Management Officer, Office of Policy Development and Research, REE, Department of Housing and Urban Development, 451 7th St SW,
Room 4176 Washington, DC 20410-5000. When providing comments, please refer to OMB Approval No. 2502-0614. HUD requires this
information for participation in its Housing Counseling program in accordance with the Section 106 of the Housing and Urban Development
Act of 1968 (12 U.S_C_170 Ix). HUD uses the personal identifiers collected from the applicants for registration of training and for the
certification exam purposes. The information collected is protected from disclosure by the Privacy Act. HUD may not conduct nor sponsor,
and a person is not required to respond to. a collection of information unless the collection displays a valid control number.

Step 3
Counselor pays for certification exam.



Pay the registration fee.

An email will be sent confirming payment and registration for this exam.

Step 4
Counselor authorizes transfer of information to FHAC.




Log into www.HUDHousingCounselors.com and complete exam results
verification.
Hours of operation are 8am to 9pm Monday through Friday.

Data Collection and Storage
Counselor Data and Storage Location
The table outlines the counselor data collected in each step of the registration process and
details which system (i.e., Bixal, Kryterion, FHAC) stores the data. The table differentiates
between required and optional data and also indicates which data is system generated.

Step

1

Data Collected

Required
First name
Last name
Email
State

Required
Full address

2

Bixal
Counselor Data
First name
Last name
Email
State

Kryterion

N/A

FHAC

N/A

System Generated
UUID

System Generated
Counselor ID

Counselor
Data First
name Last
name Email
Full address

N/A

System Generated
UUID
Counselor ID

Required
Credit card number
CVC number
Expiration date

3

N/A

N/A

Required
SSN
Phone
Occupation
Employer

4

Optional
Fax
Direct provider
(y/n)
Agency FHA
HCS ID
Training (type)
Language
Ethnicity/Race
Gender

N/A

System Generated
Exam
result

N/A

Counselor Data
SSN
Phone
Occupation
Employer
Agency FHA HCS
ID
Direct provider (y/n)
Language
Ethnicity/Race
Gender
Training (type)
System Generated
Exam result