FastTrack GenIC Submission Form - HSMFP Feedback Surveys

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 0970-0401)

TITLE OF INFORMATION COLLECTION: Head Start Management Fellows Program (HSMFP) Feedback Surveys

PURPOSE: The proposed information collection contains three Head Start Management Fellows Program (HSMFP) Feedback Surveys to collect information from participants in the HSMFP. These surveys are designed to gauge participant satisfaction and will provide feedback to program managers in an efficient manner to improve future service delivery.

Two surveys—the HSMFP End-of-Session Feedback Survey HSMFP and the End-of-Program Feedback Survey are administered to participants of the program. Participants are expected to attend the HSMFP for 12 days. One survey—the HSMFP End-of-Session Feedback Survey—is administered to participants immediately after completion of a program session. The HSMFP End-of-Program Feedback Survey is administered to participants who will be asked to provide feedback on the entirety of the program.

The third survey—the HSMFP Follow-up Survey—is administered to participants from the most recent prior cohort. This follow-up survey asks participants to reflect on the program, provide feedback, and share information about any changes that may have occurred as a result of program participation. Similar to the other two surveys, this survey will provide feedback to program managers to improve future programming.

These surveys were previously approved for prior cohorts, but some changes have been made to the surveys for the next set of cohorts based on prior responses. Changes include restructuring questions with the same stem to reduce repetition of the stem, minor revisions to improve clarity, changed response items to improve data quality (e.g., revised Likert scales based on response distribution or confusion being caused), streamlined language to be more direct and briefer, and removed some items which resulted in reduced estimated burden for the follow-up survey.

DESCRIPTION OF RESPONDENTS: Respondents include program participants—executive leadership and managerial staff—in the HSMFP. Response rate is estimated at 60 percent based on prior response rates.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: David Jones, Senior Program Specialist/Federal Program Officer, Office of Head Start

To assist review, please provide answers to the following questions:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [] Yes [X] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No

BURDEN HOURS

The three feedback surveys have differing completion times (three minutes for the HSMFP End-of-Session Feedback Survey, 7 minutes for the HSMFP End-of-Program Feedback Survey and 10 minutes for the HSMFP Follow-Up Survey). Burden hours on the respondents in relation to these three surveys are below. Note that the burden table represents the total burden with collecting this information across three years (or across three cohorts) and it is expected to be included in the next extension request for this umbrella generic.

Instrument	Category of Respondent	No. of Respondents	Participation Time	Burden
HSMFP End-of-Session Feedback Survey	Head Start Executive Leadership and Managerial Personnel	1,746	3 min	87.3 hours
HSMFP End-of-Program Feedback Survey	Head Start Executive Leadership and Managerial Personnel	84	7 min	9.8 hours
HSMFP Follow-up Survey	Head Start Executive Leadership and Managerial Personnel	60	10 min	10.00 hours
	Totals	1,890		107.1 hours

FEDERAL COST: The estimated annual cost to the Federal government for all three surveys is $3,056.20.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [X] Yes [] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

The list of potential respondents are individuals that will participate in the 12-day HSMFP at UCLA during the Summer.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media

[ ] Telephone

[] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [X] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

Instructions for completing Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the subject of the request. (e.g. Comment card for soliciting feedback on xxxx)

PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. If this is part of a larger study or effort, please include this in your explanation.

DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or groups for this collection of information. These groups must have experience with the program.

TYPE OF COLLECTION: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form for each instrument.

CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will be returned as improperly submitted or it will be disapproved.

Personally Identifiable Information: Provide answers to the questions. Note: Agencies should only collect PII to the extent necessary, and they should only retain PII for the period of time that is necessary to achieve a specific objective.

Gifts or Payments: If you answer yes to the question, please describe the incentive and provide a justification for the amount.

BURDEN HOURS:

Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals or Households; (2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. Only one type of respondent can be selected per row.

No. of Respondents: Provide an estimate of the Number of Respondents.

Participation Time: Provide an estimate of the amount of time (in minutes) required for a respondent to participate (e.g. fill out a survey or participate in a focus group)

Burden: Provide the Annual burden hours: Multiply the Number of Respondents and the Participation Time then divide by 60.

FEDERAL COST: Provide an estimate of the annual cost to the Federal government.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents. Please provide a description of how you plan to identify your potential group of respondents and how you will select them. If the answer is yes, to the first question, you may provide the sampling plan in an attachment.

Administration of the Instrument: Identify how the information will be collected. More than one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or facilitators (e.g., for focus groups) used.

Submit all instruments, instructions, and scripts with the request.