OMB 0970-0564 [valid through MM/DD/2024]
(Revised date: July 6, 2020)
LTFC Staff Questionnaire – Case Manager/Lead Case Manager
Interview Details |
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Program Name: |
Past and Current Position(s) at Program: |
Full Name: |
Date/Time of Interview: |
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Interviewer: |
*Note: Before beginning the interview and/or providing this questionnaire to staff, provide a brief introduction, including monitor role and purpose of monitoring visit, confidentiality of staff interview, and clarify any questions. See Introduction Prompt for Staff for additional guidance as needed.
*If the program does not have an educational coordinator, include the educational questions listed at the bottom.
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NOTES |
Tell me about your role and main responsibilities as a case manager.
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What are the things that you love/enjoy about your job? What are the challenges you face in your job?
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How do you keep up-to-date on current and new ORR policies and procedures?
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Do you feel that you receive adequate training to perform your case management duties? If not, please explain. (Lead Case Manager) Describe your system to assess ongoing staff training needs and opportunities for development? How is this working?
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Tell me about your staff meetings. How do you communicate with staff?
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Please describe your relationship with your supervisor.
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Describe your working relationship with stakeholders.
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(Lead CM) Please explain your internal referral review process. Who is in charge of reviewing and accepting referrals? How many cases are reviewed at a time?
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How does the CM team address and respond to UAC needs, such as:
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How do you encourage the participation of UAC in the case management and reunification process? |
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What does trauma-informed care mean to you?
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Do you have any recommendations, suggestions or concerns regarding the way your cases are reviewed/staffed? Please elaborate.
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How do you collaborate with other teams to ensure that UACs physical, mental health, developmental, social, and educational needs are being met?
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How often are home visits conducted? What does a home visit entail?
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Tell me about the behavior management system in the foster homes. How do you work with foster parents and UAC to implement the system? Who explains to UAC foster home rules and when is this completed?
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How is risk of runaway evaluated? What happens once a UAC is identified as being at risk of running away? What procedures/safeguards are implemented? |
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How do you prepare youth who are at risk of aging out of the program? What local support/resources are available? Please describe your post-18 planning process. |
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Describe the procedures when there is an allegation of child abuse or maltreatment at school, in foster homes, etc. (Interviewer provide an example of child abuse or neglect and ask case management staff the procedures for reporting.) |
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Do you have any concerns about the treatment of the UAC? Do you have concerns about any particular staff members (any staff members or foster parents you think should NOT be working with UAC)?
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What general recommendations do you have to strengthen the program? What improvements would you put in place?
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What recommendations do you have for ORR that I can take back to share with our headquarter teams?
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Supplemental Education Service Questions, if necessary:
Enter Additional Notes.
THE
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF
PUBLIC BURDEN: The purpose of this information collection is to
allow ORR Monitoring Team staff to interview and document responses
from case managers and lead case managers during biennial site
visits. Public reporting burden for this collection of information
is estimated to average 1.0 hour per response (plus an additional
1.0 hour if the site visit is performed by a contractor monitor),
including the time for reviewing instructions, gathering and
maintaining the data needed, and reviewing the collection of
information. This is a mandatory collection of information
(Homeland Security Act, 6 U.S.C. 279). An agency may not conduct or
sponsor, and a person is not required to respond to, a collection
of information subject to the requirements of the Paperwork
Reduction Act of 1995, unless it displays a currently valid OMB
control number. If you have any comments on this collection of
information please contact [email protected].
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Persad, Amanda (ACF) (CTR) |
File Modified | 0000-00-00 |
File Created | 2023-11-17 |