A11-20-12 Mobile Survey in English Attachment.xlsx

---

Overview

Sheet1
Sheet2

---

Sheet 1: Sheet1

QID	Question Text	Answer Choices	Skip To	Required Y/N	Type
1	Please rate your agreement with the following statements about your visit to IRS.gov today: This interaction increased my trust in the IRS.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
2	I am satisfied with the service I received from IRS.gov.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
3	My need was addressed.	1 = Strongly Disagree	3.1	Y	Radio button
		2 = Disagree	3.1
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
3.1	Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.			N	Text area
4	It was easy to complete what I needed to do.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
5	It took a reasonable amount of time to do what I needed to do.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
6	Who are you visiting IRS.gov today as? (Select all that apply.)	Myself (individual) or on behalf of others (example: family member, spouse or client)	6.1	Y	Checkbox
		Business (example: corporation, partnership, small business or my employer)
		Charity or non-profit organization (example: tax exempt entity or government entity)
		Tax professional (example: accountant, attorney, bank trust officer, enrolled agent, tax consultant or tax preparer)
		Other
6.1	Which situation best describes who you’re helping? (Select all that apply.)	Non-filer of a federal income tax return		N	Checkbox
		First-time federal income tax return filer
		Employee earning a wage or salary (Standard 1040 Filer)
		Retiree
		Earns self-employment income
		Someone who has employees
		Foreign national living in the United States
		US taxpayer living abroad
		Parent acting on behalf of a child
		Active duty member of the military
		Estate administrator acting on behalf of a deceased person and/or their estate
		Receives disability benefits
7	What was your reason for visiting IRS.gov today? (Select all that apply.)	Economic impact payment information		Y	Checkbox
		Refund status
		Tax forms, publications, or instructions
		Child tax credit payment information	7.2
		Filing or filing information
		Payments, payment plans or balance information	7.1
		Tax records (tax transcript, account transcript, etc.)
		Tools for tax professionals (e.g., e-services)
		Free File information
		Tax Identification Number (EIN, PTIN, ITIN, etc.)
		Penalties
		Credits and deduction information
		Amended tax return status or information
		Identity theft, fraud, or scams
		General tax information
		Seek contact information
		Other
7.1	Please indicate which specific payment tasks describe your visit today. (Select all that apply.)	Make an online payment		N	Checkbox
		Seek information about payment options
		Set up an installment agreement or online payment agreement
		Look-up, modify, or cancel an existing payment
		Look-up, modify, or cancel an existing payment agreement
		Check my account balance
		View my payment history
		Seek contact information
		Other
7.2	Please indicate which specific child tax credit payment tasks describe your visit today. (Select all that apply.)	Check eligibility status		N	Checkbox
		View payment history
		Update payment information
		Update mailing address
		Unenroll from payments
		Re-enroll in payments
		Find general information about the credit
8	Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply.)	Have not been in contact with the IRS for this reason		Y	Checkbox
		Received a notice or letter from the IRS
		Called the IRS and spoke to a customer service representative
		Called the IRS and used the automated phone system to get information
		Visited an IRS office (Taxpayer Assistance Center)
		Used the IRS2Go Mobile App
		Visited IRS.gov
9	Were you able to log in to (or create an account for) any IRS online tool today?	I did not have to log in or create an account		Y	Radio button
		I successfully logged in or created an account
		I was unable to log in or create an account
10	What suggestions do you have to improve existing IRS.gov services? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.			N	Text area

---

Sheet 2: Sheet2

Checkbox, one-up vertical

Drop down, select one

Radio button, one-up vertical

Radio button, scale, has don't know

Radio button, scale, no don't know

Text area, no char limit

Text field, <100 char