A11-20-14 Direct Pay Attachment.xlsx

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Overview

Sheet1
Sheet2

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Sheet 1: Sheet1

QID	Question Text	Answer Choices	Skip To	Required Y/N	Type
1	Please rate your agreement with the following statements about your visit to IRS Direct Pay today: This interaction increased my trust in the IRS.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
2	I am satisfied with the service I received from IRS Direct Pay.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
3	My need was addressed.	1 = Strongly Disagree	3.1	Y	Radio button
		2 = Disagree	3.1
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
3.1	Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.			N	Text area
4	It was easy to complete what I needed to do.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
5	It took a reasonable amount of time to do what I needed to do.	1 = Strongly Disagree		Y	Radio button
		2 = Disagree
		3 = Neutral
		4 = Agree
		5 = Strongly Agree
6	What is the reason for your payment today?	Payment Plan or Installment Agreement		Y	Radio button
		Tax Return (balance due when filing)
		Estimated Tax
		Proposed Tax Asessment
		Extension
		Amended Return
		Other
7	What features or benefits prompted you to use IRS Direct Pay? (Select all that apply.)	Online payment option		Y	Checkbox
		No fees
		No registration
		Look up status, edit or cancel my payment
		All of the above
		None of the above
		Other
8	Which methods have you previously used to submit payments to the IRS? (Select all that apply.)	This is my first time submitting payments to the IRS		Y	Checkbox
		IRS Direct Pay
		Paper process
		Online credit card payment
		Electronic Funds Transfer Payment System (EFTPS.gov)
		Electronic Fund Withdrawal (with e-file returns)
		Other
9	What would be your preferred choice of payment if Direct Pay was not available?	Mail in check		Y	Radio button
		Pay in person
		Credit card
		Electronic Funds Transfer Payment System (EFTPS.gov)
		Pay when you e-file
		Don't know
10	How likely are you to contact customer service as a result of your visit today?	1=Very Unlikely, 10=Very Likely		Y	Radio button
11	What suggestions do you have to improve the existing IRS Direct Pay feature? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.			N	Text area

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Sheet 2: Sheet2

Checkbox, one-up vertical

Drop down, select one

Radio button, one-up vertical

Radio button, scale, has don't know

Radio button, scale, no don't know

Text area, no char limit

Text field, <100 char