A11-23-5 Online Account Foresee Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Documents and Forms

Document Name Document Type
A11-23-5 ACS SBSE questionnaire_082820.docx Other-Attachment
A11-23-5 ACS SBSE questionnaire_082820.docx Other-Attachment
A11-23-5 Automated Collection System (ACS) Interactive Voice Response (IVR) Supporting Statement 3-23-2023.docx A11-23-5 Online Account Foresee Survey Supporting Statement IC Document
A11-23-5 Automated Collection System (ACS) Interactive Voice Response (IVR) Supporting Statement 3-23-2023.docx A11-23-5 Online Account Foresee Survey Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	A11-23-5 Online Account Foresee Survey	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Attachment			A11-23-5 ACS SBSE questionnaire_082820.docx		Yes	No	Printable Only

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 6,252	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	6,252	-73,748	80,000
Annual IC Time Burden (Hours)	1,042	-2,958	4,000
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
A11-23-5 Online Account Foresee Survey Supporting Statement	A11-23-5 Automated Collection System (ACS) Interactive Voice Response (IVR) Supporting Statement 3-23-2023.docx	07/06/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.