A11-23-11 PPS Toll-Free IVR Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Documents and Forms

Document Name Document Type
A11-23-11 PPS Toll-Free Survey - Updated A-11 Version, 12-14-2021.docx Other-Attachment
A11-23-11 PPS Toll-Free Survey - Updated A-11 Version, 12-14-2021.docx Other-Attachment
A11-23-11 PPS Toll-Free Survey Supporting Statement_20230307.docx A11-23-11 Main Survey in Spanish Supporting Statement IC Document
A11-23-11 PPS Toll-Free Survey Supporting Statement_20230307.docx A11-23-11 Main Survey in Spanish Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	A11-23-11 PPS Toll-Free IVR Survey	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Attachment			A11-23-11 PPS Toll-Free Survey - Updated A-11 Version, 12-14-2021.docx		Yes	Yes	Fillable Fileable Signable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 2,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	2,000	-6,300	8,300
Annual IC Time Burden (Hours)	167	-248	415
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
A11-23-11 Main Survey in Spanish Supporting Statement	A11-23-11 PPS Toll-Free Survey Supporting Statement_20230307.docx	07/07/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.