Form FERC-153 Landowner Helpline Survey

Landowner Helpline Survey Feedback
Thank you for providing feedback on your recent experience with the Federal Energy
Regulatory Commission’s Landowner Helpline (LOH).
Name (optional)
Docket Number (optional)

Strongly Agree

Agree

Neither Agree
Nor Disagree

Disagree

Landowner Helpline staff:

Strongly
Disagree

Please indicate the extent to which you agree with the
following statements.

1. Was respectful and listened to my concerns.
2. Was fair and impartial in attempting to address my
concerns.
3. I am satisfied with the services the LOH provided.
4. Helped resolve my concerns more quickly than it likely
would have if I handled it myself or had to go to court to
get it resolved.
5. Helped reduce my costs. (Examples of cost savings may
include things like reduced attorney’s fees, expert fees,
and other costs associated with litigation.)
6. I would recommend the LOH to others in the future.
7. To what extent was the matter resolved?
 Fully
 Partially

 Not at all

8. Please indicate which of the following most closely describes you:
 Property Owner/Tenant
 Energy Company
 Contractor
 Other
9. We value your feedback and suggestions. Please let us know how we can improve our
services to enhance your experience in the future.