FERC-153 Dispute Resolution Service Case Survey

FERC-153, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Dispute Resolution Service Case Survey Short Form

OMB: 1902-0293

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Request for Approval under “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”

(OMB Control Number: 1902-0293)

TShape1 ITLE OF INFORMATION COLLECTION:


PURPOSE:








DESCRIPTION OF RESPONDENTS:


TYPE OF COLLECTION: (Check one)


Customer Comment Card/Complaint Form

Usability Testing (e.g., Website or Software)

Focus Group


Customer Satisfaction Survey

Small Discussion Group

Other:


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name:


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected?

Yes No

  1. If “Yes”, will any information that is collected be included in records that are subject to the Privacy Act of 1974?

Yes No

  1. If “Yes”, has an up-to-date System of Records Notice (SORN) been published?

Yes No

Gifts or Payments:

Is an incentive (e.g. money or reimbursement of expenses, token of appreciation) provided to participants?

Yes No


BURDEN HOURS


Category of Respondents:


Individuals or Households

Private Sector

State, Local, or Tribal Governments

Federal Government


Category of Respondent

No. of Respondents

Participation Time

Burden

Companies, Other Stakeholders From the Above Categories

300

5 min (0.083 hours)

25 hours



FEDERAL COST: The estimated annual cost1 to the Federal government is


If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe?

Yes No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

Web-based or other forms of Social Media

Telephone

In-person

Mail

Other (Explain)

  1. Will interviewers or facilitators be used?

Yes No

Please make sure that all instruments, instructions, and scripts are submitted with the request.


Instructions for completing Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

Shape36

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the subject of the request.


PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. If this is part of a larger study or effort, please include this in your explanation.


DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or groups for this collection of information. These groups must have experience with the program.


TYPE OF COLLECTION: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form for each instrument.


CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will be returned as improperly submitted or it will be disapproved.


Personally Identifiable Information: Provide answers to the questions. Note: Agencies should only collect PII to the extent necessary, and they should only retain PII for the period of time that is necessary to achieve a specific objective.


Gifts or Payments: If you answer yes to the question, please describe the incentive and provide a justification for the amount.


BURDEN HOURS:

Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals or Households; (2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. Only one type of respondent can be selected per row.

No. of Respondents: Provide an estimate of the Number of Respondents.

Participation Time: Provide an estimate of the amount of time (in minutes) required for a respondent to participate (e.g. fill out a survey or participate in a focus group)

Burden: Provide the Annual burden hours: Multiply the Number of Respondents and the Participation Time then divide by 60.


FEDERAL COST: Provide an estimate of the annual cost to the Federal government.


If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents. Please provide a description of how you plan to identify your potential group of respondents and how you will select them. If the answer is yes, to the first question, you may provide the sampling plan in an attachment.


Administration of the Instrument: Identify how the information will be collected. More than one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or facilitators (e.g., for focus groups) used.


Submit all instruments, instructions, and scripts are submitted with the request.

1 Based upon 2017 FTE average salary plus benefits ($158,754). This cost includes $5,723 for PRA Administrative cost (the average annual FERC cost associated with preparing, issuing, and submitting materials necessary to comply with the PRA for rulemakings, orders, or any other vehicle used to create, modify, extend, or discontinue an information collection. It also includes the cost of publishing the necessary notices in the Federal Register) and $459 (6 hours of Federal effort at $76.50/hour, the FERC average hourly wage). $5,723 + $459 = $6,182.

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File TitleDispute Resolution Service Case Survey
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