Privacy Act Statement
5 U.S.C. 552a(e)(3)
The information you provide through your participation in the Company Complaint Handling
Survey will provide valuable feedback to the company about how they handled your complaint.
Your answers to this survey will be available to the company.
If you have provided consent, the Consumer Financial Protection Bureau (CFPB) may publish your de-identified responses on the Consumer Complaint Database. Additionally, the CFPB may use your responses to inform the CFPB’s work. Although the CFPB does not otherwise anticipate further disclosing the information provided, it may also be disclosed as indicated in the Routine Uses described in the System of Records Notice CFPB.005 – Consumer Response System.
This collection of information is authorized by Pub. L. 111-203, Title X, Sections 1011, 1012, 1013(b)(3), 1021, 1034, codified at 12 U.S.C. 5491, 5492, 5493(b)(3), 5511, 5534.
Participation in this survey is voluntary. You are not required to participate.
Paperwork Reduction Act
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a valid OMB control number. The OMB Control Number for this information collection is 3170-0069 and expires on XX/XX/XXXX. The estimated time to complete this survey is approximately five minutes. If you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please contact the Consumer Financial Protection Bureau at [email protected].
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Watkins, Pamela (CFPB) |
| File Modified | 0000-00-00 |
| File Created | 2023-10-26 |