Form 1 NLM Site-wide Survey

NLM Site-wide Survey for Website
Satisfaction Rating
Survey Disclosure Statement
NLM Website Survey for Website Satisfaction Rating
OMB Control Number: 0925-0648
Expiration Date: June 30, 2024
Public reporting burden for this collection of information is estimated to average 3
minutes per response, including the time for reviewing instructions, searching existing
data sources, gathering and maintaining the data needed, and completing and reviewing
the collection of information. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it displays a currently valid
OMB control number. Send comments regarding this burden estimate or any other
aspect of this collection of information, including suggestions for reducing this burden,
to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD
20892-7974, ATTN: PRA (0925-0648). Do not return the completed form to this address.

Start of Block: NLM Main Standard Questions

Q1 Thank you for visiting the National Library of Medicine (NLM), the world's largest biomedical
library and part of the U.S. National Institutes of Health (NIH). Please help us continuously
improve our digital products and services by taking this quick survey about your overall
experience on the website.

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Q2 Which role most closely describes you? (Please choose the best option.)

o Researcher
o Student
o Patient, family, caregiver, or friend of patient
o Librarian or information professional
o Educator/trainer
o Healthcare professional
o Other
Display This Question:
If Q2 = Other

Q3 You selected “other” for “what best describes you?” – please specify:
________________________________________________________________

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Q4 What is your primary reason for visiting our site today? (Please choose the best option.)

o Find information about medical conditions, medications, devices, or clinical trials
o Learn about NLM services, policies, or standards
o Find historical information about medicine or health
o Find information about grants
o Find information about developing medical or data science information systems
o Find biomedical data
o Find biomedical literature
o Other
Display This Question:
If Q4 = Other

Q5 You selected “other” for your primary reason for visiting the site today – please specify:
________________________________________________________________

Q6 How frequently do you visit this site? (Please choose the best answer)

o First time
o Daily
o Once a week
o Once a month
o Every six months or less

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Q7 Did you find the information that you were seeking?

o Yes
o Partially
o No
Display This Question:
If Q7 = Partially
Or Q7 = No

Q8 Please tell us what information you were not able to find.
________________________________________________________________

Display This Question:
If Q7 = Yes

Q9 How easy was it to find what you were looking for on this site?

o Very easy (1)
o Somewhat easy (2)
o Neither easy nor difficult (3)
o Somewhat difficult (4)
o Very difficult (5)

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Q10 How easy is it to understand the information on this site?

o Very easy (1)
o Somewhat easy (2)
o Neither easy nor difficult (3)
o Somewhat difficult (4)
o Very difficult (5)
Q11 Overall, how well did the site meet your needs?

o Very well (1)
o Somewhat well (2)
o Neither well nor poorly (3)
o Somewhat poorly (4)
o Very poorly (5)
Q12 How likely are you to return to this website in the future?

o Very likely (1)
o Somewhat likely (2)
o Neither likely nor unlikely (3)
o Somewhat unlikely (4)
o Very unlikely (5)

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Display This Question:
If Q12 = Very likely
Or Q12 = Somewhat likely

Q13 Why do you think you would return to this website in the future?
Credibility of the information
Ability to find and view the information easily
Ability to understand the information
Free of charge
Not linked to another company or business
Ability to find information without providing my personal information
Other (specify)

Display This Question:
If Q13 = Other (specify)

Q14 Please specify why you would return to this website in the future.
________________________________________________________________

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Q15 On a scale from 0-10, how likely are you to recommend our site to a friend, family member,
or colleague?
(0 being Not at all Likely | 10 being Extremely Likely)

o 0 (0)
o 1 (1)
o 2 (2)
o 3 (3)
o 4 (4)
o 5 (5)
o 6 (6)
o 7 (7)
o 8 (8)
o 9 (9)
o 10 (10)
Q16 Do you have any other comments about how we could improve this website?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: NLM Main Standard Questions

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