fast track for 2021 Beta ClinicalTrialsgov survey

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648, exp. date 6/30/2024)

TITLE OF INFORMATION COLLECTION: Beta ClinicalTrials.gov Survey (NLM)

PURPOSE:

The purpose of this National Library of Medicine (NLM) survey is to capture user feedback to inform how we prioritize future features/enhancements and how we continue to evolve the ClinicalTrials.gov website to meet user needs. This survey has some unique questions that will specifically ask users to compare the beta site to the classic site.

DESCRIPTION OF RESPONDENTS:

Respondents will be people who visit the ClinicalTrials.gov beta site.

TYPE OF COLLECTION: (Check one)

[] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software) [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: Barton Trawick, PhD_____________________________________________

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [ X ] No

2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ X ] No

3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No [ X ]

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No

ESTIMATED BURDEN HOURS and COSTS

Category of Respondent	No. of Respondents	No. of Responses per Respondent	Time per Response (in hours)	Total Burden Hours
Individuals or Households	300	1	4/60	20
Totals		300		20

COST TO RESPONDENT

Category of Respondent	Total Burden Hours	Wage Rate*	Total Burden Cost
Individuals or Households	20	$27.07	$541.40
Totals			$541.40

*The General Public wage rate (Mean wage rate for “All Occupations”) was obtained from May 2020 National Occupational Employment and Wage Estimates (bls.gov).

FEDERAL COST: The estimated annual cost to the Federal government is: $1383.29

Staff	Grade/Step	Salary	% of Effort	Fringe (if applicable)	Total Cost to Gov’t
Federal Oversight
Staff scientist	T42	$138,329	1%		$1,383.29
Contractor Cost					N/A
Travel					N/A
Other Cost					N/A
Total					$1383.29

* Cited from https://ohr.od.nih.gov/intrahr/Documents/title42/2021%20NIH%20Title%2042%20Pay%20Model%20Ranges.pdf

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [] Yes [X] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

A percentage of users who come to the ClinicalTrials.gov beta site will be targeted to see the survey. They will see the standard NLM/NCBI survey pop-up that gives them the option to dismiss or continue to the survey.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [ X ] No

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