Form 1 2022 DLM Perception Survey

Department of Laboratory Medicine Operational Review OMB#: 0925-0648 Exp., date: 06/30/2024 2022 STAKEHOLDER PERCEPTION SURVEY OF SERVICES NOT APPLICABLE TO DLM EMPLOYEES
Welcome to My Survey
In an effort to ensure that the Clinical Center Department of Laboratory Medicine is providing high quality services to Institute and Clinical Center investigators, clinical staff, and patients we ask that you please take a few moments to provide us with your perceptions of these services. Thank You, Karen M Frank MD, PhD, D(ABMM) Chief, Department of Laboratory Medicine NIH Clinical Center Privacy Policy: https://www.cc.nih.gov/disclaimers.html Public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0458). Do not return the completed form to this address.

1. Please indicate your institute affiliation.

Clinical Center

National Cancer Institute

National Center for Complementary and Alternative Medicine National Eye Institute

National Heart, Lung and Blood Institute

National Human Genome Research Institute National Institute of Aging

National Institute on Alcohol Abuse and Alcoholism National Institute of Allergy and Infectious Diseases

National Institute of Arthritis and Musculoskeletal and Skin Diseases National Institute of Child Health and Human Development

National Institute on Drug Abuse

National Institute on Deafness and Other Communication Disorders National Institute of Dental and Craniofacial Research

National Institute of Diabetes and Digestive and Kidney Diseases

2. Please provide your professional designation:

Physician

Nurse Practitioner Other (please specify)

National Institute of Environmental Health Sciences National Institute on Mental Health

National Institute on Minority Health and Health Disparities National Institute of Neurological Disorders and Stroke National Institute of Nursing Research

National Institute of Biomedical Imaging and Bioengineering

Eunice Kennedy Shriver National Institute of Child Health and Human Development

National Institute of General Medical Sciences

National Institute of Neurological Disorders and Stroke Center for Information Technology

Center for Scientific Review Fogarty International Center

National Center for Advancing Translational Sciences

National Center for Complementary and Integrative Health Other

Physician Assistant Nurse

3. How frequently do you use the Department of Laboratory Medicine Services?

Daily Weekly Monthly Never

4. Please rate the accuracy and reliability of clinical test results for each section below.

Excellent Good Adequate Poor N/A

Hematology

Microbiology

Night Shift (11PM-7AM)

5. In your opinion, how often does each section below meet the DLM published stat and routine turnaround times for clinical testing?

Always Almost Always Sometimes Almost Never Never

Hematology

Microbiology

Night Shift (11PM-7AM)

6. Regarding the DLM Outpatient Phlebotomy Service, please rate your satisfaction with each section below.

Very satisfied Somewhat satisfied Neutral Somewhat unsatisfied Very unsatisfied

Professionalism of the

phlebotomists during sample collection.

Quality and timeliness of

phlebotomist communication with the clinical team.

7. My phone calls to the DLM areas listed below are answered promptly, professionally, and my questions are answered without multiple transfers.

Always Almost Always Sometimes Almost Never Never

Hematology

Microbiology

Evening Shift (3-11PM)

Weekend Shift

8. Do you use the Department of Laboratory Medicine Website (http://intranet.cc.nih.gov/dlm) to access information about specimen collection, specimen transport, and test reports?

Yes No

9. If you answered yes to question # 8, how satisfied are you with the DLM website?

Very satisfied Somewhat satisfied Neutral Somewhat unsatisfied Very unsatisfied

Ease of navigation

10. Does the current DLM test menu meet the clinical needs of your patients?

Yes No

11. Please rate your overall satisfaction with the Department of Laboratory Medicine.

Very satisfied

Somewhat satisfied Neutral

Somewhat unsatisfied Very unsatisfied

12. Please provide any additional feedback about how the Department of Laboratory Medicine can better meet your needs.

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