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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp., date: 06/2024)

TITLE OF INFORMATION COLLECTION:

ICARE OLAW Conversations Customer Feedback Survey 2023-2024 (OD_OER/OLAW)

PURPOSE:

This is an application to approve customer feedback surveys for a series of online sessions focused on topics related to animal care and use called OLAW Conversations. We anticipate up to 15 sessions in 2023 and 2024.

The ICARE Project is a collaborative project of the US Government agencies that use animals, led by OLAW. PHS Assured institutions utilize ICARE training for their employees to facilitate effective functioning and decision-making of US Institutional Care and Use Committees (IACUCs) and their institutions to improve animal welfare and increase compliance

with federal standards while minimizing regulatory burden.

OLAW Conversations comprise a series of 4 virtual discussions. Each session is limited to 500 participants. The goal is to discuss issues relevant to the animal welfare community and collaboratively address compliance challenges. There is no cost to attendees. Topics include, but are not limited to:

-Compassion fatigue

-Cephalopod welfare, care and use in research,

-Development of animal care and use performance standards

DESCRIPTION OF RESPONDENTS:

Respondents comprise members of academic, corporate, not-for-profit, and government research institutions and are primarily professionals involved in laboratory animal care and use.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey (Zoom)

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

FREQUENCY OF REPORTING: (Check one)

[ ] Once [ ] Quarterly

[ ] Monthly [ X ] On Occasion

[ ] Annually [ ] Other ___________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: Nicolette Petervary

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ X ] Yes [ ] No

2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ X ] Yes [ ] No

3. If Applicable, has a System or Records Notice been published? [ ] Yes [ X ] No

4. Privacy Act Systems of Records Title: _______________________ FR Citation ____FR___

Note-The OER Zoom account platform will be used to present the customer feedback survey as a Zoom poll. Participants are authenticated so that email addresses are automatically generated in the Zoom poll reports. Participation is voluntary and participants may exit/opt out of responding at any time.

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [ X ] No

ESTIMATED BURDEN HOURS and COSTS

Category of Respondent	No. of Respondents	No. of Responses per Respondent	Time per Response (in hours)	Total Burden Hours
Individuals and Households	250	1	8/60	33
Totals		1		33

Category of Respondent	Total Burden Hours	Hourly Wage Rate*	Total Burden Cost
Individuals and Households	33	$53.21	$1,756
Totals	33		$1,756

*** Occupational Employment and Wages, May 2022 19-1042 Medical Scientists, Except Epidemiologists https://www.bls.gov/oes/current/oes191042.htm

FEDERAL COST: The estimated annual cost to the Federal government is $3,463

Staff	Grade/Step	Salary*	% of Effort	Fringe (if applicable)	Total Cost to Gov’t
Federal Oversight
Director, Division of Policy and Education, NIH.OER/OLAW	15/4	$171,268.00	1%		$1,713
Contractor Cost
Highlight contractor	NA	$35,000.00	5		$1,750
Travel
Other Cost
Total					$3,463

*the Salary in table above is cited from https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/pdf/2023/DCB.pdf

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [ X ] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

The webinars are advertised through the OLAW website and GovDelivery.

Only those who both register and attend the webinar will receive the survey at the end of the webinar session. The number of attendees is capped at 500 people, and we estimate a 50 percent response rate per session for an estimate of 250 responses per session.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ X ] Other, Explain Poll in Zoom Platform

2. Will interviewers or facilitators be used? [ ] Yes [ X ] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

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