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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

(OMB#: 0925-0648; Exp. Date: 06/30/2024) 

 

TITLE OF INFORMATION COLLECTION:  NIH Library Information Support for NIH Researchers Survey 

 

PURPOSE:   

 

The NIH Library is conducting an anonymous survey to obtain a better understanding of NIH researchers' information needs.  The term “information needs” means library information that is useful for your work. The results of this survey will enable the NIH Library to create new information support services and help us plan our future. 

 

DESCRIPTION OF RESPONDENTS:  

 
NIH Intramural Researchers 

 

TYPE OF COLLECTION: (Check one) 

 

[ ] Customer Comment Card/Complaint Form [ ] Customer Satisfaction Survey     

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group 

[ ] Focus Group  [X] Other: Customer Needs Assessment Survey  

FREQUENCY OF REPORTING: (Check one)

[ X] Once [ ] Quarterly

[ ] Monthly [ ] On Occasion

[ ] Annually [ ] Other ___________________

 

CERTIFICATION: 

 

I certify the following to be true:  

1. The collection is voluntary.  

2. The collection is low-burden for respondents and low-cost for the Federal Government. 

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.  

5. Information gathered will not be used for the purpose of substantially informing influential

policy decisions.  

6. The collection is targeted to the solicitation of opinions from respondents who have experience

with the program or may have experience with the program in the future. 

 

 

Name: Diane Cooper 

Title: Informationist / Biomedical Research Librarian 
DLS, ORS, OD  (301) 827-3824 

 

To assist review, please provide answers to the following question: 

Personally Identifiable Information: 

1. Is personally identifiable information (PII) collected?  [  ] Yes  [X]  No  

2. If Yes, is the information that will be collected included in records that are subject to the

Privacy Act of 1974?  [  ] Yes [ ] No

3. If Applicable, has a System or Records Notice been published?  [  ] Yes  [ ] No 

4. Privacy Act Systems of Records Title: _______________________ FR Citation ____FR___

 

Gifts or Payments: 

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants?  [  ] Yes [X] No   

 

 

ESTIMATED BURDEN HOURS and COSTS  

 

Category of Respondent	No. of Respondents	No. of Responses per Respondent	Time per   Response   (in Hours)	Total Burden  Hours
Individual (Federal Government Employee, Contractors)	350	1	5/60	29
Totals		350		29

 

COST TO RESPONDENT 

 

Category of Respondent	Total   Burden Hours	Hourly Wage Rate*	Total   Burden Cost
Individual (Federal Government Employee, Contractors)	29	$44.75	$1,297.75
Totals	29	$	$1,297.75

*Source of the Hourly Wage Rate is provided by the Bureau of Labor Statistics https://www.bls.gov/oes/current/naics4_622300.htm#19-0000 - Medical Scientists

 

FEDERAL COST: The estimated annual cost to the Federal government is $146 
                          

Staff	Grade/Step	Salary	% of Effort	Fringe (if applicable)	Total Cost to Gov’t
Federal Oversight
Informationist	GS13/10	$145,617	0.1%		$146
Contractor Cost
Travel
Other Cost
Total					$146

OPM Salary Table 2023-DCB 
https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/pdf/2023/DCB.pdf  

 

If you are conducting a focus group, survey, or plan to employ statistical methods, please  provide answers to the following questions: 

 

The selection of your targeted respondents 

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [X ] Yes [ ] No 

 

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them? 

 

The Deputy Director for Intramural Research has agreed to distribute the survey through the NIH Intramural Research listserv. The NIH Library’s Point of Contact Librarians will follow-up with each NIH Institute/Center.

The survey will be sent to approximately 7,000 intramural researchers. We expect 5% response rate based on NIH Library customer service survey satisfaction of 2022.

Administration of the Instrument 

1. How will you collect the information? (Check all that apply) 

[X] Web-based or other forms of Social Media  

[  ] Telephone  

[  ] In-person  

[  ] Mail  

[  ] Other, Explain 

1. Will interviewers or facilitators be used?  [  ] Yes [X] No