Current iSSNRC Screens

iSSNRC Internet Screens - Current.pdf

Application for a Social Security Card

Current iSSNRC Screens

OMB: 0960-0066

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SCREEN SHOTS DOCUMENT
ISSNRC

OSES/DePPO/USSB/UXG DRAFT

May 14, 2015

Table of Contents
1. Document Version Information .......................................................................................................................... 1
2. Happy Path Screens ............................................................................................................................................ 3
2.1. My SSA Home Page_Happy Path ................................................................................................................. 3
2.2. My SSA Replacement Documents Page_Happy Path .................................................................................. 4
2.3. Background Information: Happy Path, All Questions Displayed ................................................................. 5
2.4. Background Information- Radio Button 1.................................................................................................... 6
2.5. Background Information: Radio Button 2 .................................................................................................... 7
2.6. Background Information: State Drop-Down List ......................................................................................... 8
2.7. Background Information: Radio Button 4 .................................................................................................... 9
2.8. Background Information: Radio Button 5 .................................................................................................. 10
2.9. Background Information: Radio Button 6 .................................................................................................. 11
2.10. Background Information: Radio Button 7 ................................................................................................ 12
2.11. Background Information: Radio Button 8 ................................................................................................ 13
3. Identity Verification .......................................................................................................................................... 14
3.1. Identity Verification Spinner ...................................................................................................................... 16
4. Confirmation Page ............................................................................................................................................ 17
5. Background Information Error Messages ......................................................................................................... 18
5.1. Update Email Address Error....................................................................................................................... 18
5.2. Driver’s License Error ................................................................................................................................. 19
5.3. State/Territory Error .................................................................................................................................. 20
5.4. Requesting Card For Someone Else Error .................................................................................................. 21
5.5. Name Change Error .................................................................................................................................... 22
5.6. SSA’s DOB Doesn’t Match DMV ................................................................................................................. 23
5.7. U.S. Mailing Address Error ......................................................................................................................... 24
5.8. Need to Change Other Information ........................................................................................................... 25
6. Descriptive My SSA Home Page Teasers for Precondition Check Failures ....................................................... 26
6.1. Pending Request Teaser............................................................................................................................. 26
6.2. Request SSNAP Activity Teaser .................................................................................................................. 27
6.3. Citizenship Teaser ...................................................................................................................................... 28
6.4. Lockout Teaser ........................................................................................................................................... 29
6.5. Recent Cycle Date Change Teaser ............................................................................................................. 30
6.6. Annual Card Limit Teaser ........................................................................................................................... 31
6.7. Lifetime Card Limit Teaser ......................................................................................................................... 32
6.8 System Unavailable Teaser ......................................................................................................................... 33
OSES/DePPO/USSB/UXG DRAFT

May 14, 2015

7. Descriptive My SSA Replacement Documents Page Teasers for Precondition Check Failures ........................ 34
7.1. Pending Request Teaser............................................................................................................................. 34
7.2. Recent SSNAP Activity Teaser .................................................................................................................... 34
7.3. Citizenship Teaser ...................................................................................................................................... 35
7.4. Lockout Teaser ........................................................................................................................................... 35
7.5. Recent Cycle Date Change Teaser ............................................................................................................. 36
7.6. Annual Card Limit Teaser ........................................................................................................................... 36
7.7. Lifetime Card Limit Teaser ......................................................................................................................... 37
7.8. System Unavailable Teaser ........................................................................................................................ 37
8. Precondition Check Failure Messages .............................................................................................................. 38
8.1. Pending Request Message ......................................................................................................................... 38
8.2. Recent SSNAP Activity Message ................................................................................................................ 39
8.3. Citizenship Message ................................................................................................................................... 40
8.4. Lockout Message ....................................................................................................................................... 41
8.5. Recent Cycle Date Change Message .......................................................................................................... 42
8.6. Annual Card Limit Message ....................................................................................................................... 43
8.7. Lifetime Card Limit Message ...................................................................................................................... 44
9. Strike and Terminal Errors ................................................................................................................................ 45
9.1. Name or SSN Doesn’t Match SSA, Strikes 1 & 2 ........................................................................................ 45
9.2. Driver's License Info Doesn't Match Motor Vehicle Records, Strikes 1 & 2 .............................................. 46
9.3. Address Can't Be Verified, Strikes 1 & ....................................................................................................... 47
9.4. Strikeout Message (Terminal) .................................................................................................................... 48
10. Other Errors .................................................................................................................................................... 49
10.1

Non-Participating State Selected on Identity Verification Screen ..................................................... 49

11. Paperwork Reduction Act Statement ............................................................................................................. 50
12. Privacy Act Statement ..................................................................................................................................... 51
13. Cannot Process Request Message .................................................................................................................. 52
14. Management Approval Screen Shots iSSNRC .................................................... Error! Bookmark not defined.

OSES/DePPO/USSB/UXG DRAFT

May 14, 2015

Screen Shots for iSSNRC v1.9 DRAFT

1. Document Version Information
Version
Number

Date

Content Revisions

Page
#

Revise
d by

0.1 (Draft)

10/24/2014 Initial Version

Ali
Momen

0.2 (Draft)

11/6/2014

Updated My SSA teasers to reflect 
on first line of content. Removed Alternate Approach My SSA Pending and Unhappy Path teasers. Added error message for SSA name or DOB does not match motor vehicle records. Added error message for recent cycle date change. Added Privacy Act Statement. Added emails. Beth Hanst 0.3 (Draft) 11/17/2014 Added collection of Identification Type to Identity Verification screen (page 15). Enlarged Zip Code field and removed Add Line option from U.S. Mailing Address on the Identity Verification screen. Added System Unavailable teaser (page 32). Updated Pending Request message (page 33). Added Recent SSNAP Activity Request Teaser (page 26) and error message (page 34). Added Cannot Process Request message (page 46). Added RCE7 (page 53). Beth Hanst 0.4 (Draft) 12/02/2014 Added Paperwork Reduction Act screen shot (page 46). Removed timestamp and changed wording on Recent Cycle Date teaser (page 30) and message (page 38). Removed emails, which will be tracked in separate document. Beth Hanst 0.5 (Draft) 12/04/2014 Added teaser boxes for My SSA Replacement Documents page. 0.6 (Draft) 12/05/2014 Revised descriptions for Strikeout / Lockout messages and teasers (pages 29, th 35, 43) to reflect new requirement that user will be locked out on 6 strike in 7day period. Beth Hanst 0.7 (Draft) 12/15/2014 Updated screen shots to more closely represent the 2/3-1/3 grid layout. Updated email question on Background Info page to bold entire question, rather than only the email address. Beth Hanst 1.0 (First Release) 12/22/2014 Added EST to timeframes throughout document. Added data to Strike Error pages. Added signature lines to end of document. Beth Hanst 1.1 (First Revision) 12/31/2014 Removed Signature lines at end of document. Being incorporated with the PSA sign off. Pat Collins 1.2 (Second Revision) 2/13/2015 Removed time frames from Background Information (pages 4-12, 16-23) and Confirmation (page 15) screens. Modified capitalization throughout the application. Removed terminal error message for SSA name or date of birth does not match motor vehicle records. Corrected description of System Unavailable teaser (page 35). Modified Privacy Act Statement text (page 48). Beth Hanst 1.3 (Third Revision) 2/20/2015 On Background Information screen, changed “and” to “or” in blue informational message (page 23). On Identity Verification screens, removed required field indicator from the Day field for Issue Date (page 13). On Identity Verification screen shots displaying strike error messages, changed “driver’s license” to lower case in name fields’ support text (pages 43 and 45). Added a comma after “State” in last paragraph of Privacy Act Statement (page 48). Beth Hanst 1.4 (Fourth Revision) 3/5/2015 On Identity Verification screen, changed Suffix field from text box to drop-down list (pages 13, 43, and 45). Added a message to be displayed on the Identity Verification screen when the user selects a non-participating state (page 47). Added screen shot of spinner to be displayed when user hits Submit button on Identity Verification screen (page 15). Beth Hanst 1.5 (Fifth Revision) 3/12/2015 Inserted DRAFT water Mark and place word draft in footer and header Pat Collins 1.6 (Sixth Revision) 3/13/2015 Added support text to the Issue Date field in the Identity Verification Spinner screen shot (page 15). Updated Paperwork Reduction Act screen shot to include OMB number and burden estimate (page 49). Beth Hanst 1.7 (7th Revision) 3/16/2015 Moved changes into document with DRAFT in header and footer. Beth Hanst 1.8 (8th Revision) 5/14/2015 Added word “your” to support text for State drop-down list on Background Info (pages 4-12, 17-24). Changed Identity Verification page grid to full width, rather than 2/3 width, and increased size of first name, middle name, and last name Beth Hanst OSES/DePPO/USSB/UXG DRAFT May 14, 2015 3, 32-39 1 Beth Hanst Screen Shots for iSSNRC v1.9 DRAFT fields (pages 13-15, 44-47, 49). th 1.9 (9 Revision) 5/14/2015 OSES/DePPO/USSB/UXG DRAFT Redacted “dummy” PII, with black rectangles, on My SSA home page, Background Information, and Identity Verification screen shots throughout the document. May 14, 2015 Beth Hanst 2 Screen Shots for iSSNRC v1.9 DRAFT 2. Happy Path Screens 2.1. My SSA Home Page_Happy Path When the user passes all precondition checks outlined in the business process document (BPD), the teaser box on the My SSA Home page will contain a link to the Before You Begin screen in the iSSNRC application. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 3 Screen Shots for iSSNRC v1.9 DRAFT 2.2. My SSA Replacement Documents Page_Happy Path When the user passes all precondition checks outlined in the business process document (BPD), the teaser box on the My SSA Replacement Documents page will contain a link to the Before You Begin screen in the iSSNRC application. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 4 Screen Shots for iSSNRC v1.9 DRAFT 2.3. Background Information: Happy Path, All Questions Displayed This is the first screen the user will see within the iSSNRC application. It is intended to filter out users who cannot request a replacement Social Security Card online, per the BPD. The “Can You Request a Card Online?” section contains a series of questions that are displayed to the user as a “progressive reveal”. The following screenshot shows all of the questions that must be answered as required by the BPD in order for the user to progress to the Identity Verification screen. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 5 Screen Shots for iSSNRC v1.9 DRAFT 2.4. Background Information- Radio Button 1 When the page loads, the only radio button question that will be displayed is the “Is your email address still…?” The email address displayed within the question is the email address stored for the user within My SSA. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 6 Screen Shots for iSSNRC v1.9 DRAFT 2.5. Background Information: Radio Button 2 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 7 Screen Shots for iSSNRC v1.9 DRAFT 2.6. Background Information: State Drop-Down List OSES/DePPO/USSB/UXG DRAFT May 14, 2015 8 Screen Shots for iSSNRC v1.9 DRAFT 2.7. Background Information: Radio Button 4 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 9 Screen Shots for iSSNRC v1.9 DRAFT 2.8. Background Information: Radio Button 5 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 10 Screen Shots for iSSNRC v1.9 DRAFT 2.9. Background Information: Radio Button 6 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 11 Screen Shots for iSSNRC v1.9 DRAFT 2.10. Background Information: Radio Button 7 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 12 Screen Shots for iSSNRC v1.9 DRAFT 2.11. Background Information: Radio Button 8 OSES/DePPO/USSB/UXG DRAFT May 14, 2015 13 Screen Shots for iSSNRC v1.9 DRAFT 3. Identity Verification (Continued on next page.) OSES/DePPO/USSB/UXG DRAFT May 14, 2015 14 Screen Shots for iSSNRC v1.9 DRAFT OSES/DePPO/USSB/UXG DRAFT May 14, 2015 15 Screen Shots for iSSNRC v1.9 DRAFT 3.1. Identity Verification Spinner OSES/DePPO/USSB/UXG DRAFT May 14, 2015 16 Screen Shots for iSSNRC v1.9 DRAFT 4. Confirmation Page OSES/DePPO/USSB/UXG DRAFT May 14, 2015 17 Screen Shots for iSSNRC v1.9 DRAFT 5. Background Information Error Messages If the user’s answer to any question in the “Can You Request a Card Online?” section indicates that he cannot request a replacement card online, per the BPD, a related error message will be displayed. The user will not be presented with any additional questions, and will not be able to progress to the Personal Information screen. He will be able to return to the My SSA Home screen by selecting the Cancel button. However, if the user changes his answer to the question, he will be able to continue along the Happy Path. 5.1. Update Email Address Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 18 Screen Shots for iSSNRC v1.9 DRAFT 5.2. Driver’s License Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 19 Screen Shots for iSSNRC v1.9 DRAFT 5.3. State/Territory Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 20 Screen Shots for iSSNRC v1.9 DRAFT 5.4. Requesting Card For Someone Else Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 21 Screen Shots for iSSNRC v1.9 DRAFT 5.5. Name Change Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 22 Screen Shots for iSSNRC v1.9 DRAFT 5.6. SSA’s DOB Doesn’t Match DMV OSES/DePPO/USSB/UXG DRAFT May 14, 2015 23 Screen Shots for iSSNRC v1.9 DRAFT 5.7. U.S. Mailing Address Error OSES/DePPO/USSB/UXG DRAFT May 14, 2015 24 Screen Shots for iSSNRC v1.9 DRAFT 5.8. Need to Change Other Information OSES/DePPO/USSB/UXG DRAFT May 14, 2015 25 Screen Shots for iSSNRC v1.9 DRAFT 6. Descriptive My SSA Home Page Teasers for Precondition Check Failures 6.1. Pending Request Teaser The teaser box shown below is displayed when the user fails the precondition check for Pending Request (i.e. the user has a replacement card request pending). OSES/DePPO/USSB/UXG DRAFT May 14, 2015 26 Screen Shots for iSSNRC v1.9 DRAFT 6.2. Request SSNAP Activity Teaser The teaser box shown below is displayed when the user fails the precondition check for recent activity in SSNAP. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 27 Screen Shots for iSSNRC v1.9 DRAFT 6.3. Citizenship Teaser The teaser box shown below is displayed when the user fails the precondition check for U.S. Citizenship (i.e. SSA’s records indicate the user is not a U.S. citizen). OSES/DePPO/USSB/UXG DRAFT May 14, 2015 28 Screen Shots for iSSNRC v1.9 DRAFT 6.4. Lockout Teaser The teaser box shown below is displayed when the user fails either of the following precondition checks:    User has incurred a strikeout within the last 24 hours User has incurred two strikeouts within the last 7 days User has incurred six strikes (not strikeouts) within the last 7 days The date and timestamp are dynamic, indicating when the user can try again to request a card online. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 29 Screen Shots for iSSNRC v1.9 DRAFT 6.5. Recent Cycle Date Change Teaser The teaser box shown below is displayed when the user fails the precondition check for a recent cycle date change. The date and timestamp are dynamic, indicating when the user can try again to request a card online. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 30 Screen Shots for iSSNRC v1.9 DRAFT 6.6. Annual Card Limit Teaser The teaser box shown below is displayed when the user fails the precondition check for Annual Card Limit Met (i.e. the user has been issued 3 cards since January 1 of the current year.) According to business rules, the date displayed in the teaser box will be January 1 of the following year. (This is NOT a rolling 12-month period.) OSES/DePPO/USSB/UXG DRAFT May 14, 2015 31 Screen Shots for iSSNRC v1.9 DRAFT 6.7. Lifetime Card Limit Teaser The teaser box shown below is displayed when the user fails the precondition check for Lifetime Card Limit Met (i.e. the user has been issued 10 cards total during the course of his life. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 32 Screen Shots for iSSNRC v1.9 DRAFT 6.8 System Unavailable Teaser The teaser box shown below would be displayed when the iSSRNC system is not available. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 33 Screen Shots for iSSNRC v1.9 DRAFT 7. Descriptive My SSA Replacement Documents Page Teasers for Precondition Check Failures 7.1. Pending Request Teaser The teaser box shown below is displayed when the user fails the precondition check for Pending Request (i.e. the user has a replacement card request pending). 7.2. Recent SSNAP Activity Teaser The teaser box shown below is displayed when the user fails the precondition check for recent activity in SSNAP. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 34 Screen Shots for iSSNRC v1.9 DRAFT 7.3. Citizenship Teaser The teaser box shown below is displayed when the user fails the precondition check for U.S. Citizenship (i.e. SSA’s records indicate the user is not a U.S. citizen). 7.4. Lockout Teaser The teaser box shown below is displayed when the user fails either of the following precondition checks:    User has incurred a strikeout within the last 24 hours User has incurred two strikeouts within the last 7 days User has incurred six strikes (not strikeouts) within the last 7 days The date and timestamp are dynamic, indicating when the user can try again to request a card online. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 35 Screen Shots for iSSNRC v1.9 DRAFT 7.5. Recent Cycle Date Change Teaser The teaser box shown below is displayed when the user fails the precondition check for a recent cycle date change. The date and timestamp are dynamic, indicating when the user can try again to request a card online. 7.6. Annual Card Limit Teaser The teaser box shown below is displayed when the user fails the precondition check for Annual Card Limit Met (i.e. the user has been issued 3 cards since January 1 of the current year.) According to business rules, the date displayed in the teaser box will be January 1 of the following year. (This is NOT a rolling 12-month period.) OSES/DePPO/USSB/UXG DRAFT May 14, 2015 36 Screen Shots for iSSNRC v1.9 DRAFT 7.7. Lifetime Card Limit Teaser The teaser box shown below is displayed when the user fails the precondition check for Lifetime Card Limit Met (i.e. the user has been issued 10 cards total during the course of his life. 7.8. System Unavailable Teaser The teaser box shown below is displayed when the iSSNRC system is not available. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 37 Screen Shots for iSSNRC v1.9 DRAFT 8. Precondition Check Failure Messages The following screens are displayed when the user tries to access the iSSNRC application directly (e.g. bookmark), rather than via the My SSA Home page, and a precondition check fails. 8.1. Pending Request Message The screen shown below is displayed when the user attempts to access the iSSNRC application directly and fails the precondition check for pending request. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 38 Screen Shots for iSSNRC v1.9 DRAFT 8.2. Recent SSNAP Activity Message The screen shown below is displayed when the user attempts to access the iSSNRC application directly and fails the precondition check for recent activity in SSNAP. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 39 Screen Shots for iSSNRC v1.9 DRAFT 8.3. Citizenship Message The screen shown below is displayed when the user attempts to access the iSSNRC application directly and fails the precondition check for U.S. Citizenship (i.e. SSA’s records indicate the user is not a U.S. citizen). OSES/DePPO/USSB/UXG DRAFT May 14, 2015 40 Screen Shots for iSSNRC v1.9 DRAFT 8.4. Lockout Message This screen show below is displayed when the user tries to access the iSSNRC application directly and fails one of the following precondition checks:    User has incurred a 3rd strike (i.e. strikeout) within the last 24 hours User has incurred two strikeouts within the last 7 days User has incurred six strikes (not strikeouts) within the last 7 days The date and timestamp are dynamic, indicating when the user can try again to request a card online. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 41 Screen Shots for iSSNRC v1.9 DRAFT 8.5. Recent Cycle Date Change Message This screen shown below is displayed when the user tries to access the iSSNRC application directly and fails the precondition check for a recent cycle date change. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 42 Screen Shots for iSSNRC v1.9 DRAFT 8.6. Annual Card Limit Message This screen shown below is displayed when the user tries to access the iSSNRC application directly and fails the precondition check for Annual Card Limit Met (i.e. the user has been issued 3 cards since January 1 of the current year.) According to business rules, the date displayed in the message will be January 1 of the following year. (This is NOT a rolling 12-month period.) OSES/DePPO/USSB/UXG DRAFT May 14, 2015 43 Screen Shots for iSSNRC v1.9 DRAFT 8.7. Lifetime Card Limit Message The screen shown below is displayed when the user tries to access the iSSNRC application directly and fails the precondition check for Lifetime Card Limit Met (i.e. the user has been issued 10 cards total during the course of his life). OSES/DePPO/USSB/UXG DRAFT May 14, 2015 44 Screen Shots for iSSNRC v1.9 DRAFT 9. Strike and Terminal Errors First and second strike errors are displayed above the data entry form on the Identity Verification screen. 9.1. Name or SSN Doesn’t Match SSA, Strikes 1 & 2 This message is displayed if the name or SSN entered by the user does not match SSA’s records. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 45 Screen Shots for iSSNRC v1.9 DRAFT 9.2. Driver's License Info Doesn't Match Motor Vehicle Records, Strikes 1 & 2 This message is displayed if one or more of the following fields do not match the user’s state DMV records.     Driver’s License or ID Card Number State/Territory (where Driver’s License or ID Card was issued) Date Issued Date of Expiration OSES/DePPO/USSB/UXG DRAFT May 14, 2015 46 Screen Shots for iSSNRC v1.9 DRAFT 9.3. Address Can't Be Verified, Strikes 1 & This message is displayed if the address the user entered cannot be verified with DMV, SSA, or 3rd party (e.g. credit bureau) records. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 47 Screen Shots for iSSNRC v1.9 DRAFT 9.4. Strikeout Message (Terminal) The following message screen is displayed when the user incurs his third strike in a 24-hour period or sixth strike in a 7-day period. The date and time included in the message represent the 24-hour lockout period, after which the user can try again to request a replacement card online. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 48 Screen Shots for iSSNRC v1.9 DRAFT 10. Other Errors 10.1 Non-Participating State Selected on Identity Verification Screen OSES/DePPO/USSB/UXG DRAFT May 14, 2015 49 Screen Shots for iSSNRC v1.9 DRAFT 11. Paperwork Reduction Act Statement The pop-up window shown below is displayed when the user selects the Paperwork Reduction Act link on the Background Information page. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 50 Screen Shots for iSSNRC v1.9 DRAFT 12. Privacy Act Statement The pop-up window shown below is displayed when the user selects the Privacy Act Statement link on the Background Information page. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 51 Screen Shots for iSSNRC v1.9 DRAFT 13. Cannot Process Request Message This message is displayed if the user’s request cannot be processed. For example, if a state’s motor vehicle records system is temporarily unavailable. OSES/DePPO/USSB/UXG DRAFT May 14, 2015 52
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File TitleMicrosoft Word - iSSNRC Internet Screen Shots.docx
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File Created2015-06-05

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