Appendix L - Youth Survey Non-Responder Phone Script

OMB Control # 0970 – xxxx and Expiration Date: xx/xx/xxxx

Youth Experience Survey: Non-Responder Phone Script

Hello [insert name], this is [insert your name] with [insert affiliation]. I am calling to follow up about a survey we e-mailed to you a few weeks ago. This survey is for a project to understand youth experiences with child welfare courts. This project is called JCAMP. This survey asks questions about how judges engaged with families, satisfaction with their lawyers, and basic information about youth, like age and gender. The information you provide will help our team understand better ways to help youth and families who experience child welfare courts. Did you receive an email with a link to an online survey?

DIDN’T RECEIVE: I’m sorry to hear that. Where can I re-send you the link? [confirm best email to send the link to]. The email with the link to the survey will be in your inbox shortly. The survey should take 10 minutes of your time. Taking the survey is voluntary; you are not required to take it. If you choose to take this survey, any information will be kept private to the extent permitted by law. Do you have any questions about the survey or JCAMP project? Thanks, I appreciate the time you spent with me today to discuss this project. Good-bye.

SAW EMAIL BUT DIDN’T HAVE A CHANCE TO RESPOND YET: That’s okay, I know there are a lot of things on your plate. The survey should take between 5-10 minutes. When you get a chance, if you could complete the survey, we’d really appreciate it. What e-mail can I resend the invite link to? [confirm best email to send the link to]. Thanks very much! Good-bye.

The Paperwork Reduction Act Statement: This collection of information is voluntary and will be used to help us understand youth experiences with child welfare courts. Public reporting burden for this collection of information is estimated at 10 minutes per response, including the time for reviewing instructions, gathering, and maintaining the data needed, and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB number and expiration date for this collection are OMB #: 0970-XXXX, Exp: XX/XX/XXXX. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Dr. Alicia Summers; [email protected] and Dr. Sophia Gatwoski; [email protected].