0960-0444 - SSA-8001 Internet Claim Systems (iSSI) - Third Party

SSA journey using SSA.gov
This is SSA’s homepage where the public can obtain programmatic information for Retirement,
Medicare, Disability (DIB), and Supplemental Security Income (SSI) benefits. This page also
provides agency news releases, and description of the online services offered. Individuals
visiting the “Prepare” section are directed to multiple pages to learn about the benefits available
to them (see “Prepare Journey”). Individuals interested in filing for benefits will select the
“Apply for benefits” link and are directed to the page where they can obtain some preliminary
information to get ready to apply (see “Apply Journey”).

Prepare Journey
Individuals selecting “Prepare” are directed to the page below to elect the specific
option to explore their eligibility, plan for retirement, or review their earnings
record. For the specific purpose of filing for benefits, we will follow the eligibility
section which after providing information leads to the option to apply for benefits.

1

SSA journey using SSA.gov

Individuals selecting “Eligibility” are directed to an interactive page to provide information and
determine the specific benefits for which they may be eligible. They will answer few simple
questions and based on their responses we display the potential benefits they can apply for.
These interactive pages do not collect any personally identifiable information nor store the
responses as these are public facing pages not requiring individuals to log into their SSA
accounts.

Upon selecting “Start”, individuals are asked to provide information about them
and specific situation about benefits. Because the screens presented to individuals
2

SSA journey using SSA.gov
varies on their responses and may lead to multiple scenarios, we are providing a
sample of the first page, the summary and result page.

The first question is to identify if
they want to know about adult or
children’s benefits

3

SSA journey using SSA.gov
Once individuals answer questions to their specific situation, we display a
summary of their answers to review them before proceeding to the results.

This button leads individuals
directly to the page “Apply for
Social Security Benefits” (see
page #6 of this document)

4

SSA journey using SSA.gov
Apply Journey

Once individuals select “Apply for benefits” from the homepage, they are directed to this page to
tell us what benefits they are interested on filing. They may choose whether to file for a child’s
(under the age of 18) or adult’s (ages 18 – 64) benefit, and the page will adjust to available
relevant benefit applications. The purpose of this page is to determine what information we need
to provide them next (i.e., what pages are relevant to them) for the specific service they are
interested on.
•
•

Select Disability
Select Supplemental
Security Income for
Disability

Select “Learn how to
apply” directs
individuals to the next
page to get specific
information.

5

SSA journey using SSA.gov

Based on their selections,
individuals can choose to
“expand” the screen to obtain
additional information about
the types of questions they
will need to prepare to
answer or go directly to the
page to apply for benefits.

This information is tailored
based on the type of
benefit(s) that were selected.

6

SSA journey using SSA.gov
Once the applicant is ready, they select the “Start Application” button to proceed to “Terms of
Service” page which individuals must read and agree to enter the Internet Claim (iClaim) system.

7