Attachment MICS-10_Email, Voicemail Contacting Scripts_Final_9-12-22

Email, Voicemail Scripts – Adaptable Templates
Note: These scripts are considered “loose.” Interviewers should feel free to adapt according to their situation(s).

Respondents without Appointment through Scheduler
Note: In cases where Rs have not scheduled interviews using the scheduler system, the interviewer will need to
contact, schedule, and follow-up on their own.

Email Script – Schedule
“Thank you for agreeing to participate in the follow-up to the NSDUH interview. I’m hoping we can find a
date and time where our schedules match. What upcoming dates and times are you available to
complete the clinical interview?
Here are a few dates and times that I have available. Let me know if any of these work for you and I’ll
send you a Zoom invite.
• [DATES]”
Voicemail Script – Schedule
“Hello, this is [NAME] from RTI International calling to schedule a follow-up to the NSDUH interview.
Thanks again for agreeing to participate.
Please give me a call back at [INSERT NUMBER] when you have the chance. Thanks!”
Respondents with Appointment through Scheduler
Note: In cases where Rs have scheduled interviews through the scheduler system and provided the project with an
email contact, the scheduler system will send various email reminders prior to the interview date. Interviewers will
contact all Rs the day before their interview. If an interviewer is unable to keep the original interview time and
there is no interviewer who can cover, the interviewer will attempt to reschedule the interview.

Email Script – Reschedule
“Thank you for agreeing to participate in the follow-up to the NSDUH interview. I’m not able to keep
your interview scheduled for [INSERT DATE/TIME]. Are there any additional upcoming dates and times
during which you are available to complete the clinical interview?
Here are a few dates and times that I have available. Let me know if any of these work for you.
• [DATES]”
Voicemail Script – Confirm Appointment
“Hello, this is [NAME] from RTI International calling to confirm your scheduled follow-up to the NSDUH
interview on [INSERT DATE]. Thanks again for agreeing to participate.”