Cover Letter

SUBMISSION OF INFORMATION COLLECTION UNDER THE

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DATE OF REQUEST: 03.29.2022

SUB AGENCY (I/C): HHS/AHRQ

TITLE: Voluntary Customer Satisfaction Survey of AHRQ PSNet Users

GENERIC CLEARANCE UNDER OMB#: 0935-0179 EXP. DATE: 11/30/2023

ABSTRACT:

The purpose of this request is to conduct a voluntary customer satisfaction survey of the AHRQ Patient Safety Network (PSNet) site to invite feedback from our audience on how the site is being used as a resource on patient safety, along with the extent to which it is meeting the needs of its users. A secondary objective is to use the results to consider future enhancements to the AHRQ PSNet site. To achieve this goal, a short web-based survey will be available on the site for readers to complete voluntarily during a 4-week period in 2022. (The survey instrument was previously developed, validated, and administered. It has been updated slightly in 2014 to account for some new features of the site.)

AHRQ PSNet is a popular patient safety site that offers weekly updates on patient safety literature, reports, news, tools, and meetings, and a vast set of carefully annotated links to important research and other information on patient safety. Supported by a robust taxonomy and web architecture, AHRQ PSNet provides powerful searching and browsing capability, as well as the ability for diverse users to customize the site around their interests (My PSNet). AHRQ PSNet can be accessed via the Internet at http://psnet.ahrq.gov.

TOTAL ANNUAL BURDEN APPROVED: 3,383 Hours Per year

BURDEN USED TO DATE: 1687 hours.

BURDEN THIS REQUEST: 35 hours.

FEDERAL COST: The estimated annual cost to the Federal government is $4,165__.

IS RACE AND ETHNICITY DATA COLLECTED AS REQUIRED?

______YES ______ NO _x____ N/A

OBLIGATION TO RESPOND:

___x___ VOLUNTARY

______ REQUIRED TO OBTAIN OR RETAIN BENEFITS

______ MANDATORY

HOW WILL THIS SURVEY BE OFFERED?

____X__ WEB SITE

____ _ TELEPHONE INTERVIEW

_____ MAIL RESPONSE

____ IN PERSON INTERVIEW

___X__ OTHER: X__Zoom -_Web Conferencing __________

CONTACT INFORMATION:

NAME: _Erwin Brown______________________________

TELEPHONE NUMBER: 301.427.1652________________

EMAIL ADDRESS: [email protected]________________