OMB #0970 – 0356
Expiration Date: 6/30/2021
Appendix F: Agenda for Customer Journey Mapping Introductory Webinar
Strengthening the Implementation of Responsible Fatherhood Programs (SIRF)
Agenda for Customer Journey Mapping Introductory Webinar
Customer Journey Mapping Webinar 60 minutes
Purpose of Customer Journey Mapping
Overview of the mapping process
How to complete the Customer Journey Mapping pre-work
How to assemble a team for Customer Journey Mapping
How to draft a problem statement
How to create a father persona
How to document your program’s touchpoints
Next steps
Timeline for completing pre-work and Customer Journey Mapping
NOTE: The Paperwork Reduction Act Statement: This collection of information is voluntary and will be used to gather preliminary information about the fatherhood field and explore with fatherhood programs the research questions that are of interest and the design options that are feasible. Public reporting burden for this collection of information is estimated to average 60 minutes per response, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB number for this information collection is 0970 – 0356 and the expiration date is 6/30/2021. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Charles Michalopoulos; [email protected], and Dina Israel; [email protected]; Attn: OMB-PRA (0970-0356).
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File Modified | 0000-00-00 |
File Created | 0000-00-00 |