60 Day Federal Register Notice

60 Day FRN.pdf

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

60 Day Federal Register Notice

OMB: 1405-0241

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Federal Register / Vol. 88, No. 132 / Wednesday, July 12, 2023 / Notices
SECURITIES AND EXCHANGE
COMMISSION
[SEC File No. 270–563, OMB Control No.
3235–0625]

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Proposed Collection; Comment
Request; Extension: Rule 17g–1 and
Form NRSRO
Upon Written Request, Copies Available
From: Securities and Exchange
Commission, Office of FOIA Services,
100 F Street NE, Washington, DC
20549–2736
Notice is hereby given that pursuant
to the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq.), the Securities
and Exchange Commission
(‘‘Commission’’) is soliciting comments
on the existing collection of information
provided for in Rule 17g-1, Form
NRSRO and Instructions to Form
NRSRO under the Securities Exchange
Act of 1934 (15 U.S.C. 78a et seq.).1 The
Commission plans to submit this
existing collection of information to the
Office of Management and Budget for
extension and approval.
Rule 17g–1, Form NRSRO and the
Instructions to Form NRSRO contain
certain recordkeeping and disclosure
requirements for NRSROs. Currently,
there are 10 credit rating agencies
registered as NRSROs with the
Commission. Based on staff experience
the Commission estimates that the
revised ongoing annual burden for
respondents to comply with Rule 17g-1
and Form NRSRO is 2,750 hours. In
addition, the Commission estimates an
industry-wide annual external cost to
NRSROs of $4,000 to comply with the
requirements.
Written comments are invited on: (a)
whether the proposed collection of
information is necessary for the proper
performance of the functions of the
Commission, including whether the
information shall have practical utility;
(b) the accuracy of the Commission’s
estimates of the burden of the proposed
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information on respondents; and
(d) ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology.
Consideration will be given to
comments and suggestions submitted in
writing within 60 days of this
publication. August 11, 2023
The Commission may not conduct or
sponsor a collection of information
unless it displays a currently valid
control number. No person shall be
1 See

17 CFR 240.17g–1 and 17 CFR 249b.300.

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subject to any penalty for failing to
comply with a collection of information
subject to the PRA that does not display
a valid Office of Management and
Budget (OMB) control number.
Please direct your written comments
to: Dave Bottom, Director/Chief
Information Officer, Securities and
Exchange Commission, c/o John
Pezzullo, 100 F St NE, Washington, DC
20549 or send an email to: PRA_
[email protected].
Dated: July 6, 2023.
Sherry R. Haywood,
Assistant Secretary.

2000, and Delegation of Authority No.
523 of December 22, 2021.
Nicole L. Elkon,
Deputy Assistant Secretary for Professional
and Cultural Exchanges, Bureau of
Educational and Cultural Affairs, Department
of State.
[FR Doc. 2023–14763 Filed 7–11–23; 8:45 am]
BILLING CODE 4710–05–P

DEPARTMENT OF STATE
[Public Notice: 11997]

[FR Doc. 2023–14660 Filed 7–11–23; 8:45 am]
BILLING CODE 8011–01–P

60-Day Notice of Proposed Information
Collection: Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
ACTION:

DEPARTMENT OF STATE

Notice of Determinations; Culturally
Significant Objects Being Imported for
Exhibition—Determinations: ‘‘Mark
Rothko: Paintings on Paper’’ Exhibition
Notice is hereby given of the
following determinations: I hereby
determine that certain objects being
imported from abroad pursuant to
agreements with their foreign owners or
custodians for temporary display in the
exhibition ‘‘Mark Rothko: Paintings on
Paper’’ at the National Gallery of Art,
Washington, District of Columbia, and
at possible additional exhibitions or
venues yet to be determined, are of
cultural significance, and, further, that
their temporary exhibition or display
within the United States as
aforementioned is in the national
interest. I have ordered that Public
Notice of these determinations be
published in the Federal Register.
FOR FURTHER INFORMATION CONTACT:
Reed Liriano, Program Coordinator,
Office of the Legal Adviser, U.S.
Department of State (telephone: 202–
632–6471; email: section2459@
state.gov). The mailing address is U.S.
Department of State, L/PD, 2200 C Street
NW (SA–5), Suite 5H03, Washington,
DC 20522–0505.
SUPPLEMENTARY INFORMATION: The
foregoing determinations were made
pursuant to the authority vested in me
by the Act of October 19, 1965 (79 Stat.
985; 22 U.S.C. 2459), E.O. 12047 of
March 27, 1978, the Foreign Affairs
Reform and Restructuring Act of 1998
(112 Stat. 2681, et seq.; 22 U.S.C. 6501
note, et seq.), Delegation of Authority
No. 234 of October 1, 1999, Delegation
of Authority No. 236–3 of August 28,
SUMMARY:

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Notice; request for comment.

The Department of State as
part of its continuing effort to reduce
paperwork and respondent burden, is
announcing an opportunity for public
comment on a new proposed collection
of information by the Agency. Under the
Paperwork Reduction Act of 1995
(PRA), Federal Agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, and to allow 60 days for
public comment in response to the
notice. This notice solicits comments on
new collection proposed by the Agency.
DATES: The Department will accept
comments from the public up to
September 11, 2023.
ADDRESSES: You may submit comments
by any of the following methods:
• Web: Persons with access to the
internet may comment on this notice by
going to www.Regulations.gov. You can
search for the document by entering
‘‘Docket Number: DOS–2023–0006’’ in
the Search field. Then click the
‘‘Comment Now’’ button and complete
the comment form.
• Email: informationcollections@
state.gov.
You must include the DS form
number (if applicable), information
collection title, and the OMB control
number, 1405–0241 in any
correspondence.
SUPPLEMENTARY INFORMATION:
SUMMARY:

[Public Notice: 12118]

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44433

A. Purpose
Under the PRA (44 U.S.C. 3501–
3520), Federal agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C 3502(3) and 5 CFR 1320.3(c)
and includes agency requests or
requirements that members of the public
submit reports, keep records, or provide

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44434

Federal Register / Vol. 88, No. 132 / Wednesday, July 12, 2023 / Notices

information to a third party. Section
3506(c)(2)(A) of the PRA requires
Federal agencies to provide a 60-day
notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, the
Department of State is publishing notice
of the proposed collection of
information set forth in this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department of State will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of

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Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection
The Department of State will collect
this information by electronic means
when possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Department of
State may also utilize observational
techniques to collect this information.
Data:
Form Number(s): DS–4318.
Type of Review: Extension.
B. Annual Reporting Burden
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal Government; and
Universities.
• Estimated Number of Respondents:
1,001,550.
• Estimated Time per Response:
Varied, dependent upon the data
collection method used. The possible
response time to complete a
questionnaire or survey may be 3
minutes or up to 1.5 hours to participate
in an interview.
• Estimated Total Annual Burden
Hours: 101,125.
• Estimated Total Annual Cost to
Public: $0.
C. Public Comments
The Department of State invites
comments on: (a) Whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the

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burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
Zachary A. Parker,
Director, Officer of Directives Management,
Department of State.
[FR Doc. 2023–14657 Filed 7–11–23; 8:45 am]
BILLING CODE 4710–24–P

DEPARTMENT OF STATE
[Public Notice: 12121]

Notice of Determinations; Culturally
Significant Objects Being Imported for
Exhibition—Determinations: ‘‘Woven
Histories: Textiles and Modern
Abstraction’’ Exhibition
Notice is hereby given of the
following determinations: I hereby
determine that certain objects being
imported from abroad pursuant to
agreements with their foreign owners or
custodians for temporary display in the
exhibition ‘‘Woven Histories: Textiles
and Modern Abstraction’’ at the Los
Angeles County Museum of Art, Los
Angeles, California; the National Gallery
of Art, Washington, District of
Columbia; and at possible additional
exhibitions or venues yet to be
determined, are of cultural significance,
and, further, that their temporary
exhibition or display within the United
States as aforementioned is in the
national interest. I have ordered that
Public Notice of these determinations be
published in the Federal Register.

SUMMARY:

FOR FURTHER INFORMATION CONTACT:

Reed Liriano, Program Coordinator,
Office of the Legal Adviser, U.S.
Department of State (telephone: 202–
632–6471; email: section2459@
state.gov). The mailing address is U.S.
Department of State, L/PD, 2200 C Street
NW (SA–5), Suite 5H03, Washington,
DC 20522–0505.
The
foregoing determinations were made
pursuant to the authority vested in me
by the Act of October 19, 1965 (79 Stat.
985; 22 U.S.C. 2459), E.O. 12047 of
March 27, 1978, the Foreign Affairs
Reform and Restructuring Act of 1998
(112 Stat. 2681, et seq.; 22 U.S.C. 6501
note, et seq.), Delegation of Authority
No. 234 of October 1, 1999, Delegation
of Authority No. 236–3 of August 28,

SUPPLEMENTARY INFORMATION:

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