Service Manual Chapter 630 FW 8 Exhibit 1

630 FW 8
Exhibit 1

UNITED STATES DEPARTMENT OF THE INTERIOR
U.S. Fish & Wildlife Service
CONCESSION MANAGEMENT INSPECTION CHECKLIST
Refuge: _____________________________________

Date: ___________________

Name of Concession: __________________________

Contract #: ______________

Last Inspection Date: __________________________

Exp. Date: _______________

I. MAINTENANCE
A. Buildings

Remarks

Yes

No

Remarks

Yes

No

1. Buildings maintained in a neat, orderly
manner
2. Condition of the paint acceptable
3. Trash disposal facilities adequate
4. Trash picked up, floors swept, and area kept
dust free
5. Restrooms clean and odor-free
6. Necessary supplies present
7. General appearance acceptable
8. Water supply adequate
9. Sewage disposal adequate

B. Grounds
1. Grounds clean
2. Trash receptacles available and emptied
regularly

Exhibit 3

4. Shrubs trimmed
5. General appearance satisfactory

C. Parking Areas and Roads

Remarks

Yes

No

Remarks

Yes

No

Remarks

Yes

No

1. Parking areas identified
2. Ample parking space available
3. Parking lots clean and well managed
4. Parking markers maintained
5. Roads maintained

D. Docks and Boat Ramps
1. Existing docks and ramps adequate
2. Maintained and safe
3. Appearance OK
4. Private boat launch and care

E. Boats and Motors Rental
1. Supply of boats and motors adequate

2. Boats and motors maintained properly
3. Meet safety requirements
4. Properly licensed
5. Rates reasonable and approved
6. All items provided to the public are properly
equipped with safety items (Life jacket, fire extinguisher, etc.)

Exhibit 3

7. Adequate orientation or instruction is
furnished to public on rental items

F. Signs

Remarks

Yes

No

Remarks

Yes

No

Remarks

Yes

No

1. Is FWS properly identified on signs?
2. Adequate number and kinds of signs
3. Signs maintained properly

II. SERVICES
A. Merchandise
1. Variety and quality of merchandise

2. Properly displayed
3. Stock adequate
4. Prices conform to schedule
5. Food services provided
6. Food sanitation satisfactory

B. Guides
1. Sufficient guides available
2. Properly trained in operation and the area
3. Attitude to visitors OK
4. Appearance satisfactory
5. Understand the role of concession
6. Results (fishing, wildlife viewing) OK

Exhibit 3

7. Guide rates reasonable

III. VISITOR MANAGEMENT
A. Attitude Towards Visitors

Remarks

Yes

No

Remarks

Yes

No

Yes

No

1. Visitors made welcome?

2. Treated courteously?
3. Visitors favorably impressed?
4. Visitors needs attended to properly?
5. Concessionaire and employee attitude
towards visitors OK?
6. Improvement needed?

B. Tours
1. Are guided tours available?
2. Are these conducted on a professional level?
3. Is factual information on the area
presented?
4. Is FWS properly credited?
5. Guides informed of responsibilities?

6. Are people satisfied with tour?
7. Rates reasonable?

IV. ADMINISTRATION AND MANAGEMENT
A. Fiscal
1. Does the concessionaire maintain
ample records?

Remarks

Exhibit 3

2. Inspections and audits performed?
3. Are payments and financial statements up to
date?
4. Is the operation accounting for sales and
bookkeeping carried out in a manner that
ensures the Government’s interest is
protected?

B. Contract Compliance

Remarks

Yes

No

Remarks

Yes

No

Remarks

Yes

No

1. Does the concessionaire understand
the contract terms?
2. Is the concessionaire cooperative?
3. Does the concessionaire comply with
Executive Order #11246 (non-discrimination)?
discrimination)?
4. Does FWS receive recognition as a cooperator in advertising?
5. Has Government approved and are goods
and services available adequate for volume of
operation?
6. Are plans for additions to facilities approved
by Regional Office?
7. Does the concessionaire rectify deficiencies
pointed out in routine scheduled inspections?
8. Are 4 yearly educational clinics performed?

C. Employee Management
1. Does the concessionaire have employee
problems? (List)

2. Does the concessionaire have a positive
employee management program?
3. Does the concessionaire recruit high
quality employees?

V. INTERPRETIVE TOURS
A. Tram Guide #1
1. Respectable appearance?

Exhibit 3

2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?

5. Overall tour comments?

B. Tram Guide #2

Remarks

Yes

No

Remarks

Yes

No

Remarks

Yes

No

1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments

C. Guided Canoe/Kayak Tour
Guide #1
1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

D. Guided Canoe/Kayak Tour
Guide #2
1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?

Exhibit 3

4. Content of interpretive program?

5. Overall tour comments?

E. Bird Tour Guide #1

Remarks

Yes

No

Remarks

Yes

No

Remarks

Yes

No

1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

F. Bird Tour Guide #2
1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

G. Paddle with Naturalist Trip
Guide #1
1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

Exhibit 3

H. Guided Fishing Trip Guide #1

Remarks

Yes

No

Remarks

Yes

No

1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

I. Guided Fishing Trip Guide #2
1. Respectable appearance?
2. Orientation to visitors about trip?
3. Proper verbal acknowledgment of Refuge
coop?
4. Content of interpretive program?
5. Overall tour comments?

Exhibit 3

Remarks:
NOTE SECTION
Section I:

Section II:

Section III:

Section IV:

Additional Comments:

FWS Representative: _____________________________________________
Signature

Concessionaire:

_____________________________________________
Signature

__________________
Date

__________________
Date

Note: This concession management checklist is to be used to document regular inspections of refuge concessions by FWS personnel.
Upon completion of an inspection, the FWS employee and concessionaire will sign to acknowledge the inspection. The
concessionaire should receive a copy, and, when appropriate to document adverse conditions, a copy is to be supplied to the
Regional Office.