2023 PA Survey (to OMB) 12-22-23

2023 PA Performance Survey
Information Page
Page description:
OMB Control No. 3060-1307,
March, 2023
10 minutes per response

PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering
Council (NANC) seeks aggregated input from your organization as to the yearly performance of the Pooling
Administrator (PA) services. Responses to the questions contained in this survey are intended to provide
information relative to your satisfaction with the performance of the PA.
Please note that while the NANPA and Pooling organizations have been combined, the websites and
systems are still separate. Therefore, this survey requests input on the performance of the Pooling
Administrator (PA), and not the Routing Number Administrator (RNA) or the North American Numbering
Plan Administrator (NANPA). If you wish to comment on those services, please complete the RNA survey
and the NANPA survey.
EVALUATION PERIOD: January 1, 2023 through December 31, 2023

SUBMISSION DEADLINE: 5 PM ET, March 31, 2024

QUALIFICATION: Respondents are asked to submit only one (aggregated) survey per functional entity, e.g., per
service provider or per regulatory agency. If multiple surveys for an entity are received, the NAOWG will
consolidate the responses so that one response per entity is counted.

SUBMITTING YOUR SURVEY: If you are not submitting your survey via the online tool, return your completed
survey via email to the NAOWG contacts listed below. Ensure the name of your organization and your last name
are appended to the end of the file name, e.g. "2023_PA_Survey - Telco Jones.doc."

SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of
the questions. Your comments recorded in the comment box at the end of the survey are strongly encouraged,
especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the PA will
provide valuable information concerning current processes that are working well and in identifying areas where
process improvements are needed.

Please complete all fields marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following NAOWG contacts:

Philip Linse

Karen Riepenkroger

Lara Walt

Lumen

T-Mobile

Public Service Commission of the

303-707-3844

913-315-8546

[email protected]

karen.s.riepenkroger @t-mobile.com

District of Columbia
202-626-9191
[email protected]

SURVEY DOWNLOAD SITES:
A blank copy of this survey is also available for downloading from the following websites:
www.nationalpooling.com or NANC - North American Numbering Council (nanc-chair.org)

SURVEY RESULTS: Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance
Evaluation Report and will be posted at NANC - North American Numbering Council (nanc-chair.org)

We have estimated that your response to this collection of information will take an average of 10 minutes. Our estimate
includes the time to read the instructions, look through existing records, gather and maintain required data, and actually
complete and review the response. If you have any comments on this estimate, or on how we can improve the collection
and reduce the burden it causes you, please write the Federal Communications Commission, Office of Managing Director,
AMD-PPM, Washington, DC 20554, Paperwork Reduction Act Project (3060-1307). We will also accept your PRA
comments via the Internet if you send an e-mail to [email protected].

Please DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not required to respond to a collection of

information sponsored by the Federal government, and the government may not conduct or sponsor this collection, unless it
displays a currently valid OMB control number and/or we fail to provide you with this notice. This collection has been
assigned an OMB control number of 3060-1307. THIS NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION ACT
OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C. SECTION 3507.

Privacy Act Statement
Authority: The Commission is authorized to pursue this collection pursuant to the authority contained in 47 U.S.C. §§ 151,
152, 154 (i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332, 402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).

Purpose: The purpose of this performance satisfaction survey is to provide input for the annual performance evaluation
report of the Federal Communications Commission (FCC) vendor(s) acting as administrator for telephone number
management functions. These functions may be performed by one or multiple vendors under one or multiple contracts. The
relevant vendor contract(s) require that the FCC and/or its designee shall develop and conduct a performance survey for the
administrator. The results of this customer satisfaction survey will provide FCC with indicators regarding how well the
vendor(s) are acting as administrator. At least a portion of the survey results will be incorporated into the annual
performance evaluation report. The survey will collect personally identifiable information (PII) in the form of the survey
respondents’ business contact information, including the name of entity representative submitting the survey. This PII needs
to be collected to help monitor the accuracy of the survey, facilitate sending the respondent a copy of the survey, and allow
any necessary follow-up communications with the respondent.

Routine Uses: The FCC may release information provided in this form to individuals and entities when necessary and
appropriate under 5 U.S.C. § 552a(b) of the Privacy Act to: the public in FCC releases of notices or actions or when required
to comply with federal laws or FCC regulations requiring public disclosure of the information contained in our records; to
third parties, including individuals and businesses in the communications industry and public safety, FCC vendors and their
contractors, and to other federal agencies or state, local, U.S. territorial, and Tribal government entities to administer,
support, participate in, or receive information related to, FCC programs and activities; or to ensure compliance with the
confidentiality and other rules regarding information sharing in the FCC’s programs and activities; to other federal agencies
or to other administrative or adjudicative bodies before which the FCC is authorized to appear; to federal, state, or local law
enforcement when FCC becomes aware of an indication of a violation or potential violation of a civil or criminal statute, law,
regulation, or order; to Federal agencies, non-Federal entities, their employees, and agents for the purpose of detecting and
preventing fraud, waste, and abuse in Federal programs; to non-federal personnel, including contractors, grantees, and

volunteers who have been engaged to assist the FCC in the performance of a contract service, grant, cooperative
agreement, or other activity related to this system of records and who need to have access to the records in order to perform
their activity; and, to  appropriate agencies, entities, and persons when the FCC suspects or has confirmed that there has
been a breach of information related to this system. 

A complete list of the routine uses can be found in the system of records notice associated with this collection, FCC-2,
Business Contacts and Certifications, posted at https://www.fcc.gov/managing-director/privacy-transparency/privacy-actinformation.

Disclosure: Responding to this survey is voluntary. However, if you do not respond, it will harm the ability of the FCC to
evaluate the vendor(s) performance pursuant to their contracts and the FCC will lack the necessary information to modify
the vendor(s) policies and procedures. This will, in turn, harm the FCC’s ability to meet its policy goals related to
numbering.

Contact Information

Your input will not be reviewed unless the following contact information is
provided.
Full Name of Entity/Company/Agency *

First & Last Name of Contact *

Street Address *

City *

State *

Zip *

Phone Number *

Email Address *

At the end of this survey, would you like to receive a copy of your responses
via email? *
Yes
No

Email page

Please enter the email address to which you would like the survey copy
delivered.

Type of Entity/Company/Agency

Type of Entity/Company/Agency (please check one) *
Industry or Other
State Regulatory Commission

Satisfaction Ratings

The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your
satisfaction with the PA’s performance for the evaluation period of January 1, 2023 – December 31, 2023

Satisfaction Rating

Used when the PA...

MET
Performance was competent and reliable
Decisions and recommendations were within requirements

NOT MET

Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements

Not Applicable (N/A)

Did not use/observe activity or does not apply to the respondent

Pooling Administrator (PA)
Page description:

Pooling Administrator (PA)

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

PA provided timely, accurate, and courteous service in the
assignment, administration, and reclamation of thousands-blocks. *

Pooling Administrator (PA)

*

PA effectively managed the process of administration and
reclamation of thousands-blocks, and coordinated with state
regulators to reclaim abandoned resources. *

Pooling Administration System (PAS)
Page description:

Pooling Administration System (PAS)

*

PAS provided users the ability to effectively request numbering
resources, make block returns, input forecasts, and access data
and reports. *

PA Website
Page description:

PA Website

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

The PA website (www.nationalpooling.com) was accessible and
easy to navigate, and contained accurate and up-to-date
information. *

Miscellaneous PA Functions
Page description:

Miscellaneous PA Functions

*

PA representative(s) provided customer service and assistance
when needed (for example, Help Desk support), and responded to
inquiries in a timely manner. *

PA Industry Activities
Page description:

PA Industry Activities

*

PA representatives effectively participated in and contributed to
discussion and/or resolution of numbering resource assignment
and administration issues at industry forums such as the Industry
Numbering Committee (INC) and North American Numbering
Council (NANC). *

Overall Assessment of the PA

Page description:

Overall Assessment of the PA

*
Met

Not
Met

N/A

Based upon your experiences in the current performance year,
how would you rate the PA's overall service? *

Comments on Assessment of the PA
Page description:

Comments on Assessment of the PA
Provide comments to explain your assessment of the PA including any experiences you may have had,
positive or negative, and describe the situation and the outcome. Your comments are encouraged and
appreciated.

Final page before survey submission

You may save your responses by selecting the "Save and continue survey later" option on
this page. Or if you are ready to submit your survey, please click on the "Submit" button
below. Only submitted surveys will be incorporated into the NANPA/PA/RNA 2023
Performance Evaluation Report.

Thank You!

Your responses have been submitted.

Thank you for taking the 2023 PA Performance Survey.

Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report and will
be posted at NANC - North American Numbering Council (nanc-chair.org) .
.