OMB No: 0915-0212
Expiration Date: 4/30/2024
User Survey: Query
Number of questions: 29
NPDB Individual Subjects Query
Which of the following best describes the organization on whose behalf you query the NPDB?
Hospital or Hospital System
State Licensing Board or State Certification Agency
Health Plan or Insurer
Authorized Agent for NPDB Registered Healthcare Entities
Other Health Care Entity (e.g., Group Practice, Community Health Center, Clinic, Urgent Care or Ambulatory Healthcare Facility or another healthcare organization that is not a hospital) (Please explain): ________
Have you ever queried the NPDB (either One-Time Query or Continuous Query)?
Yes
No
Other (Please explain): ________
(If answer to Question #2 = NO, end survey)
When was the last time you conducted an NPDB query?
In the last month
Between 1 to 12 months ago
Between 1 to 2 years ago
Between 2 to 3 years ago
Between 3 to 4 years ago
More than 4 years ago
How long have your work responsibilities included querying the NPDB on behalf of your organization?
Less than 6 months
6 months to 1 year
1 year to 2 years
More than 2 years
Which of the following best describes your understanding of the scope of information in the NPDB?
It encompasses data on the entire universe of health care practitioners I query.
It only includes information on health care practitioners who have been reported to the NPDB.
Other (Please explain): ________
What type(s) of health care practitioner(s) does your organization query? (Select All that Apply)
MDs and DOs
Dentists
Advanced Practice Registered Nurses
Registered Nurses
Physician Assistants
Other Health Care Practitioners (Please explain): ______
Organizations can request a query online through the NPDB’s secure website or through external systems using the NPDB's Querying and Reporting XML Service (QRXS). Which method best describes how you most frequently conduct queries from the NPDB on behalf of your organization? (Select one option.)
NPDB Website: querying online through NPDB’s secure website. The NPDB’s secure website is used for individual (not batch) queries or reports.
External Systems: querying through QRXS. QRXS can be used by users who store and manage practitioner data within their own information technology (IT) or credentialing systems or submit a large number of queries to the NPDB. The QRXS is typically used for querying or submitting reports in batches. (Skip to #14)
Both
How does your organization obtain NPDB information about health care practitioner applicants? (Select all that apply.)
One-Time Query
Continuous Query
Applicant provides a copy of Self-Query (Skip to #10 if “c” is only selection)
Other (Please Explain): ______ (Skip to #10 if “d” is only selection)
On average, how much time does it take you to complete a one-time query or continuous query enrollment? Please provide estimated time (in minutes) for the following aspects of the query process:
Minutes spent collecting information about the query ________
Minutes spent conducting the query on the NPDB system __________
Do you use the Subject Database to create and maintain practitioner profiles?
Yes (Skip to #12)
No
I’m unfamiliar with the Subject Database (Skip to #14)
What are your reasons for not using the Subject Database?
Unaware of its existence or purpose (Skip to #14)
No need for its use (Skip to #14)
Not easy to use (Skip to #13)
d. Other, please explain: ________ (Skip to #14)
Using the
scale provided, please rate your experience using NPDB’s
Subject Database.
Rating
Scale
Extremely Easy / Easy / Neutral / Difficult / Extremely Difficult / Not Applicable
Adding individual practitioners to your Subject Database
Importing list of multiple practitioners to your Subject Database
Updating practitioner profiles in your Subject Database
Generating queries from your Subject Database
Other (Please explain) _________
(If answers to any of #12 are: Difficult or Extremely Difficult – ask question #13, otherwise skip to #14)
What suggestions do you have to make the Subject Database easier to use?
(Text Field)
When submitting a query request, how often do you provide the following information:
Rating Scale
Never / Rarely / Sometimes / Most of the Time / Always
Practitioner’s Home Address
Practitioner’s Work Address
State License Number
SSN (Social Security Number)
NPI (National Provider Identifier)
DEA Number
ITIN (Individual Taxpayer Identification Number)
UPIN (Unique Physician Identification Number)
Professional School(s) Attended
When submitting a query request on an individual, how often do you have access to the following information:
Rating Scale
Never / Rarely / Sometimes / Most of the Time / Always
Home Address
Work Address
State License Number
SSN (Social Security Number)
NPI (National Provider Identifier)
DEA Number
ITIN (Individual Taxpayer Identification Number)
UPIN (Unique Physician Identification Number)
Professional Schools Attended
If provided a way to lookup a practitioner’s NPI number while completing the query form, would you use it?
Yes
No
I don’t know
I already have access to a practitioner’s NPI number
Please rate your level of agreement with the following statements concerning querying the NPDB.
Rating Scale
Completely Agree / Agree / Neither Agree or Disagree / Disagree / Completely Disagree
The NPDB query form requires too much information in order to perform a query.
The Query responses we received from the NPDB are accurate and complete.
How often do your query responses from the NPDB provide you with new information about practitioners that you did not obtain through other query sources?
All of the time
Most of the time
Sometimes
Rarely
Never
Other (Please explain) _________
Have you ever received a query response on a subject that did not contain an NPDB report that you expected to be available?
Yes
No (Skip to #21)
If, based on the information received in a query response, you believed that a reportable action was not submitted to the NPDB, what did you do? (Select All that Apply)
Notify the NPDB via the Reporting Compliance Link
Notify the NPDB via the Customer Service Center
Query another source to see if a report exists
Nothing
Other (Please Explain) _______
What other sources do you use for querying practitioners? (Please select all that apply)
Federation of State Medical Boards (FSMB)
Nursys
Licensing board(s) in your state
Licensing board(s) in another state
Office of Inspector General (OIG) exclusion list
Drug Enforcement Agency (DEA) exclusion list
System for Award Management (SAM)/General Services Administration (GSA)
Professional society(ies) (e.g., AMA, AOA, ANA, etc.)
Practitioner’s peer or professional references
Practitioner’s current or previous medical malpractice/liability insurance carrier(s)
Practitioner’s current or previous affiliated health plan(s)
Specialty certification organizations (e.g., ABMS)
Medical school(s) or other professional school(s)
I only query practitioners using the NPDB (skip to # 24)
Other (Please Explain) ______
How does the ease of querying the NPDB compare to the ease of other query sources you use?
NPDB is much easier (skip to # 24)
NPDB is somewhat easier (skip to # 24)
NPDB is as easy as other sources (skip to # 24)
NPDB is somewhat difficult
NPDB is much more difficult
Other (Please explain) _______________ (skip to # 24)
What makes querying other sources you use easier than querying the NPDB?
(Text Field)
Do you believe that there is any other registry or repository of judgment or conviction reports, adverse action reports, or medical malpractice payment reports, that is comparable to the NPDB?
Yes (Please Provide Details): _________
No
Do not know
Are there any additional details or information you would find helpful to receive in a query response?
(Text Field)
Using the scale provided, please rate your experience regarding each of the following aspects of querying the NPDB.
Rating Scale
Extremely Easy / Easy / Neutral / Difficult / Extremely Difficult / Not Applicable
Logging in (DBID, user ID, and password)
Navigating your account portal
Finding NPDB’s online instructions for querying
Understanding NPDB’s online instructions for querying
Finding NPDB’s online help for querying
Initiating a Query (One-Time or Continuous Query)
Collecting All Required Inputs for the Query
Selecting the practitioner’s Profession / Field of Licensure
Making Payments
Other (Please explain) _____________
(If answers to any of #26 are: Difficult or Extremely Difficult – ask question #27, otherwise skip to #28)
What suggestions do you have to make these aspects of querying the NPDB less difficult?
(Text Field)
On a scale of 1 to 10 (with 10 being the highest rating), rate your overall satisfaction with querying the NPDB.
(Scale of 1 to 10)
What suggestions do you have to make querying the NPDB better?
(Text Field)
Public Burden Statement: The purpose of this survey is to evaluate NPDB query forms to determine whether there is a need to collect new information or discontinue collecting information that is not useful. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB control number for this information collection is 0915-0212 and it is valid until 4/30/2024. This information collection is voluntary. Public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to HRSA Information Collection Clearance Officer, 5600 Fishers Lane, Room 14N39, Rockville, Maryland, 20857 or [email protected].
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