State, Local or Tribal Governments

2023 NANPA Survey
Information Page
Page description:
OMB Control No. 3060-1307,
March, 2023
10 minutes per response

PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering
Council (NANC) seeks aggregated input from your organization as to the yearly performance of the North
American Numbering Plan Administrator (NANPA) services. Responses to the questions contained in this survey
are intended to provide information relative to your satisfaction with the performance of the NANPA.

Please note that while the NANPA and Pooling organizations have been combined, the websites and
systems are still separate. Therefore, this survey requests input on the performance of the North
American Numbering Plan Administrator (NANPA), and not the Thousands-Block Pooling Administrator
(PA) or the Routing Number Administrator (RNA). If you wish to comment on those services, please
complete the PA survey and the RNA survey.
EVALUATION PERIOD: January 1, 2023 through December 31, 2023
SUBMISSION DEADLINE: 5 PM ET, March 31, 2024

QUALIFICATION: Respondents are asked to submit only one (aggregated) survey per functional entity, i.e., per
service provider or per regulatory agency. If multiple surveys for an entity are received, the NAOWG will
consolidate the responses so that one response per entity is counted.

SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of
the questions. Your comments recorded in the comment box at the end of the survey are strongly encouraged,

especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the NANPA will
provide valuable information concerning current processes that are working well and in identifying areas where
process improvements are needed.

Please complete all fields marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following NAOWG contacts:
Philip Linse

Karen Riepenkroger

Lara Walt

Lumen

T-Mobile

Public Service Commission of the

303-707-3844

913-315-8546

[email protected]

[email protected]

District of Columbia
202-626-9191
[email protected]

SURVEY RESULTS: Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance
Evaluation Report and will be posted at

NANC - North American Numbering Council (nanc-

chair.org).

We have estimated that your response to this collection of information will take an
average of 10 minutes. Our estimate includes the time to read the instructions,
look through existing records, gather and maintain required data, and actually
complete and review the response. If you have any comments on this estimate, or
on how we can improve the collection and reduce the burden it causes you, please
write the Federal Communications Commission, Office of Managing Director,
AMD-PPM, Washington, DC 20554, Paperwork Reduction Act Project (30601307). We will also accept your PRA comments via the Internet if you send an email to [email protected].
Please DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are
not required to respond to a collection of information sponsored by the Federal
government, and the government may not conduct or sponsor this collection,
unless it displays a currently valid OMB control number and/or we fail to provide

you with this notice. This collection has been assigned an OMB control number of
3060-1307. THIS NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION
ACT OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C. SECTION 3507.
Privacy Act Statement
Authority: The Commission is authorized to pursue this collection pursuant to the
authority contained in 47 U.S.C. §§ 151, 152, 154 (i)-(j) & (o), 155, 251(e)(1) & (3),
254, 257, 301, 303, 332, 402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).
Purpose: The purpose of this performance satisfaction survey is to provide input
for the annual performance evaluation report of the Federal Communications
Commission (FCC) vendor(s) acting as administrator for telephone number
management functions. These functions may be performed by one or multiple
vendors under one or multiple contracts. The relevant vendor contract(s) require
that the FCC and/or its designee shall develop and conduct a performance survey
for the administrator. The results of this customer satisfaction survey will provide
FCC with indicators regarding how well the vendor(s) are acting as administrator.
At least a portion of the survey results will be incorporated into the annual
performance evaluation report. The survey will collect personally identifiable
information (PII) in the form of the survey respondents’ business contact
information, including the name of entity representative submitting the survey.
This PII needs to be collected to help monitor the accuracy of the survey, facilitate
sending the respondent a copy of the survey, and allow any necessary follow-up
communications with the respondent.
Routine Uses: The FCC may release information provided in this form to
individuals and entities when necessary and appropriate under 5 U.S.C. § 552a(b)
of the Privacy Act to: the public in FCC releases of notices or actions or when
required to comply with federal laws or FCC regulations requiring public disclosure
of the information contained in our records; to third parties, including individuals
and businesses in the communications industry and public safety, FCC vendors

and their contractors, and to other federal agencies or state, local, U.S. territorial,
and Tribal government entities to administer, support, participate in, or receive
information related to, FCC programs and activities; or to ensure compliance with
the confidentiality and other rules regarding information sharing in the FCC’s
programs and activities; to other federal agencies or to other administrative or
adjudicative bodies before which the FCC is authorized to appear; to federal, state,
or local law enforcement when FCC becomes aware of an indication of a violation
or potential violation of a civil or criminal statute, law, regulation, or order; to
Federal agencies, non-Federal entities, their employees, and agents for the
purpose of detecting and preventing fraud, waste, and abuse in Federal programs;
to non-federal personnel, including contractors, grantees, and volunteers who have
been engaged to assist the FCC in the performance of a contract service, grant,
cooperative agreement, or other activity related to this system of records and who
need to have access to the records in order to perform their activity; and, to 
appropriate agencies, entities, and persons when the FCC suspects or has
confirmed that there has been a breach of information related to this system. 
A complete list of the routine uses can be found in the system of records notice
associated with this collection, FCC-2, Business Contacts and Certifications,
posted at https://www.fcc.gov/managing-director/privacy-transparency/privacy-actinformation.
Disclosure: Responding to this survey is voluntary. However, if you do not
respond, it will harm the ability of the FCC to evaluate the vendor(s) performance
pursuant to their contracts and the FCC will lack the necessary information to
modify the vendor(s) policies and procedures. This will, in turn, harm the FCC’s
ability to meet its policy goals related to numbering.

Contact Information

Your input will not be reviewed unless the following contact information is provided.

Full Name of Entity/Company/Agency *

First & Last Name of Contact *

Street Address *

City *

State *

Zip *

Telephone Number *

Email Address *

At the end of this survey, would you like to receive a copy of your responses
via email? *
Yes
No

Email page

Please enter the email address to which you would like the survey copy
delivered.

Type of Entity/Company/Agency

Type of Entity/Company/Agency (please check one) *
Industry or Other
State Regulatory Commission

Satisfaction Ratings

The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your
satisfaction with the NANPA’s performance for the evaluation period of January 1, 2023 – December 31, 2023.

Satisfaction Rating

Used when the NANPA...

MET
Performance was competent and reliable
Decisions and recommendations were within requirements

NOT MET

Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements

Not Applicable N/A

Did not use/observe the activity or does not apply to the respondent

Central Office Code (NXX) Administration
Page description:

Central Office Code (NXX) Administration

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

NANPA provided timely, accurate, and courteous service in the
assignment, reclamation, and administration of central office
codes. *

Central Office Code (NXX) Administration

*

NANPA effectively managed the process of central office code
administration and reclamation, and coordinated with state
regulators to address abandoned resources.

NPA (Area Code) Relief Planning
Page description:

NPA (Area Code) Relief Planning

*

NANPA demonstrated regional knowledge and effective facilitation
skills in NPA relief planning activities, and kept the industry
apprised of the status and changes related to NPA relief projects. *

NPA (Area Code) Relief Planning

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

NANPA initiated communications with regulators and responded to
their requests for assistance with and information about NPA relief
planning and pending NPA relief activities.

Numbering Resource Utilization/Forecast (NRUF)
Page description:

Numbering Resource Utilization/Forecast (NRUF)

*

NANPA provided accurate and timely updates and assistance for
completing and submitting utilization and forecast data via the
NRUF Form 502 reporting process. *

Numbering Resource Utilization/Forecast (NRUF)

*

NANPA assisted states with access to and understanding of the
NRUF utilization and forecast data available to them via NAS
and/or the state NRUF database. *

Other NANP Resources

Other NANP Resources (5XX and 9YY NXXs, Carrier Identification Codes - CICs, and Vertical Services
Codes)

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

NANPA provided direction in applying for resources, and provided
assistance in understanding the purpose of these resources and
associated reclamation processes. *

NANP Administration System (NAS)
Page description:

NANP Administration System (NAS)

*

NAS provided accurate numbering information and access to
reports. The NAS-NANP Notification System (NAS-NNS)
communicated planned NAS maintenance and availability,
changes to system features and functions, and information
pertaining to NANP administration (e.g., NPA relief planning,
NRUF submissions, Planning Letters). *

NANPA Website and Reports
Page description:

NANPA Website and Reports

*

The NANPA website (www.nationalnanpa.com) was accessible
and easy to navigate, and contained accurate and up-to-date
information and reports. *

NANPA Industry Activities
Page description:

NANPA Industry Activities

*
Met

Not
Met

N/A

Met

Not
Met

N/A

NANPA representatives effectively participated in and contributed
to discussion and/or resolution of numbering resource assignment
and administration issues at industry forums such as the Industry
Numbering Committee (INC) and North American Numbering
Council (NANC). *

Overall Assessment of the NANPA
Page description:

Overall Assessment of the NANPA

*

Based upon your experiences in the current performance year,
how would you rate the NANPA's overall service? *

Comments on Assessment of the NANPA
Page description:

Comments on Assessment of the NANPA
Provide comments to explain your assessment of the NANPA including any experiences you may have had,
positive or negative, and describe the situation and the outcome. Your comments are encouraged and
appreciated.

Final page before survey submission

You may save your responses by selecting the "Save and continue survey later" option on
this page. Or if you are ready to submit your survey, please click on the "Submit" button
below. Only submitted surveys will be incorporated into the NANPA/PA/RNA 2023
Performance Evaluation Report.

Thank You!

Your responses have been submitted.
Thank you for taking the 2023 NANPA Performance Survey.
Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report and will
be posted at www.nanc-chair.org.