Form 0920-1071 DCIPHER External User Satisfaction Survey

[NCEZID] Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DCIPHER External User Satisfaction Survey

[NCEZID] DCIPHER External User Satisfaction Survey

OMB: 0920-1071

⚠️ Notice: This form may be outdated. More recent filings and information on OMB 0920-1071 can be found here:

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3/1/23, 11:28 AM

New Entry

DCIPHER External User Satisfaction Survey

Form Approved
OMB Control
No.: 0920-1071 Expiration date: 05/31/2024

Public reporting burden of this collection of information is estimated to average 10 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. An
agency may not conduct or sponsor, and a person is not required to respond to a collection of
information unless it displays a currently valid OMB Control Number. Send comments regarding this
burden estimate or any other aspect of this collection of information, including suggestions for
reducing this burden to CDC/ATSDR Reports Clearance Officer, 1600 Clifton Road NE, MS D-74, Atlanta,
Georgia 30333; ATTN: PRA 0920-1071

Note, this survey is comprised of eight smaller sections. Please complete all sections prior to
submission. When you submit this form, the owner will see your name and email address. Thank you
in advance for your time and participation!

Demographic and Baseline Questions

1. Please select all instances in which you've used the DCIPHER platform.
COVID-19 Response
Mpox Response
National Wastewater Surveillance System
System for Outbreak Response Coordination and Surveillance
Other
2. In total, approximately how many months have you actively used DCIPHER? This includes time spent
on past response efforts that are no longer active.
3. During the period of time when you were actively using DCIPHER, approximately how many hours did
you spend in the platform each week?
Platform Functionality

4. Which DCIPHER applications do you find most
valuable? Select all that apply.

5. Which DCIPHER applications do you use least
often? Select all that apply.

Forms

Preparation

Data Lineage

Data Health

Recipes

Contour

Object Explorer

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Quiver

Workshop

Code Workbook

Code Repositories

Notepad

Reports

6. Please indicate your satisfaction with DCIPHER’s ability to support each phase of the data
management lifecycle. If you do not have experience with one or more phases, select “N/A.”

Data Collection and Ingestion
Very Satisfied

Data Integration, Management, and
Transformation

Satisfied

Very Satisfied

Neutral

Satisfied

Unsatisfied

Neutral

Very Unsatisfied

Unsatisfied

N/A

Very Unsatisfied
N/A

Data Analysis and Reporting

Data Security, Collaboration, and Sharing

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

7. Which of the following items do you feel are DCIPHER’s greatest functional strengths? Select all
that apply.

Security
Data management
Data sharing and collaboration
Data transparency and tracking
Data pipeline visualization
Data ingestion
Re-use of pipeline components, code, and/or data connections
Accessibility for users with varying coding experience
Interoperability with other systems
Accessibility to CDC partners
Other
Usability

8. Please indicate your satisfaction with the following items as they relate to DCIPHER’s usability. If
you do not have experience with one or more items, select “N/A.”

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Platform organization/structure

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Ease of platform navigation

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Ability to locate the tools/information you need

Ability to locate data

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Integration across DCIPHER’s suite of tools

DCIPHER’s visual design

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Ability to share information with others
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
Onboarding

9. How would you rate the DCIPHER onboarding process? This includes activities such as filling out the
Rules of Behavior form, gaining access to the DCIPHER platform, reviewing training resources, etc.

10. Please indicate your satisfaction with the following aspects of your onboarding experience.

Responsiveness of DCIPHER onboarding team
Very Satisfied

Helpfulness of onboarding communications (e.g.,
e-mails)

Satisfied

Very Satisfied

Neutral

Satisfied

Unsatisfied

Neutral

Very Unsatisfied

Unsatisfied
Very Unsatisfied

Transparency of the onboarding process
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Effectiveness of resources provided (e.g.,
instructions and/or job aids for accessing the
system, etc.)

Very Satisfied
Satisfied
Neutral

Very Satisfied

Unsatisfied

Satisfied

Very Unsatisfied

Neutral
Unsatisfied
Very Unsatisfied

11. Please provide any feedback or suggestions for improvement regarding onboarding.

Training

12. When was the last DCIPHER training you accessed and/or completed? This includes the interactive
eLearnings on CDC TRAIN, Palantir in-platform resources and documentation, etc.

13. Please indicate your satisfaction with the following DCIPHER training resources. If you have not
used a resource, select “N/A.”

DCIPHER interactive eLearnings on CDC TRAIN
Very Satisfied

Palantir In-platform resources (Academy,
documentation, etc.)

Satisfied

Very Satisfied

Neutral

Satisfied

Unsatisfied

Neutral

Very Unsatisfied

Unsatisfied

N/A

Very Unsatisfied
N/A

14. Please indicate if the following training resources have improved your ability to use the
DCIPHER platform. If you have not used a resource, select “N/A.”

DCIPHER interactive eLearnings on CDC TRAIN
Yes

N/A

Palantir In-platform resources (Academy,
documentation, etc.)
Yes

N/A

15. Please provide any feedback regarding the existing training resources, including recommendations
for additional resources you feel would improve your ability to use DCIPHER.

User Support

16. How do you prefer to contact the DCIPHER
Support Team? Select all that apply.

17. How would you rate the responsiveness of the
DCIPHER Support Team?

Email ([email protected])
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In-platform Issues application
I have not contacted the DCIPHER Support
Team
18. How informed do you feel regarding
important functionality changes and updates to
the platform?
Impact

19. Please indicate the impact DCIPHER has had on the following activities. If you do not have
experience with one or more activities, select “N/A.”

Accomplishing my daily tasks

Pace of completing my tasks

Productivity level

Positive Impact

No Impact

Negative Impact

N/A

Confidence about the accuracy
of information

Confidence about the security
of my data

Identifying and resolving errors
in my data

Positive Impact

No Impact

Negative Impact

N/A

20. Has DCIPHER provided value to you and/or your team in any of the following areas? Please select all
that apply. In my experience, DCIPHER has:
Enabled seamless data integration
Provided a secure method of collaboration
Saved me/my team time (e.g., less time needed to do tasks that are made easier in DCIPHER)
Saved me/my team resources (e.g., less resources needed to do tasks that are now done in DCIPHER)
Allowed me/my team to manage large amounts of data
Served as a single source of truth
Allowed me/my team to scale rapidly
Provided easy-to-use tools for data collation
Provided easy-to-use tools for data preparation
Provided easy-to-use tools for data analysis
Provided easy-to-use tools for reporting
DCIPHER does not provide value to me/my team
Other
22. Please indicate how much, if any, time savings you have experienced by using DCIPHER compared to
other systems/methodologies to complete similar tasks. DCIPHER has saved:
Overall Experience

23. How satisfied are you with the DCIPHER platform as a whole?
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24. Select the statement that is most true for you.
DCIPHER is a true asset to me/my team
DCIPHER is helpful, but not any more or less helpful than other tools I/my team use for response and
surveillance activities
DCIPHER has offered little value to me/my team
25. How likely are you to recommend that your jurisdiction use DCIPHER in the future?
26. What functionality do you wish DCIPHER had?

27. List three things that make DCIPHER most useful to you.

28. List three things that could be improved about DCIPHER.

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File Type	application/pdf
File Modified	2023-03-01
File Created	2023-03-01