DCIPHER GenIC User Satisfaction Survey

2024 External DCIPHER User Satisfaction Survey_ForReview.pdf

[NCEZID] Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DCIPHER GenIC User Satisfaction Survey

OMB: 0920-1071

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2024 External DCIPHER User Satisfaction Survey

Form Approved
OMB Control
No.: 0920-1071 Expiration date: 05/31/2024

Public reporting burden of this collection of information is estimated to average 10 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. An
agency may not conduct or sponsor, and a person is not required to respond to a collection of
information unless it displays a currently valid OMB Control Number. Send comments regarding this
burden estimate or any other aspect of this collection of information, including suggestions for
reducing this burden to CDC/ATSDR Reports Clearance Officer, 1600 Clifton Road NE, MS D-74, Atlanta,
Georgia 30333; ATTN: PRA 0920-1071

Note, this survey is comprised of eight smaller sections. Please complete all sections prior to
submission. Thank you in advance for your time and participation!

Demographic and Baseline Questions

1. Please select all instances in which you've used the DCIPHER platform.
Bacterial Special Pathogens Branch (BSPB)
COVID-19 Response
Division of Viral Hepatitis (DVH)
E-Cigarette or Vaping Product Use-Associated Lung Injury (EVALI) Response
Global Health Coordination Unit (GHCU)
Mpox Response
National Wastewater Surveillance System (NWSS)
Rabies
Respiratory Virus Response (RVR)
System for Outbreak Response, Coordination, and Surveillance (SOURCE) (e.g., Measles, Mumps,
Legionella, Domestic Influenza, or International Novel Influenza)
Viral Special Pathogens Branch (VSPB)
Federal Agency (other than CDC)
Other
2. In total, approximately how many months have you actively used DCIPHER? This includes time spent
on past response efforts that are no longer active.
3. During the period of time when you were actively using DCIPHER, approximately how many hours did
you spend in the platform each week?
Platform Functionality

4. Which DCIPHER applications do you find most
valuable? Select all that apply. (If you are unsure
of the names of the applications you frequently
use, reference the below descriptions or identify
the application name within the URL for your
resource [ex: dcipher.cdc.gov/workspace])

5. Which DCIPHER applications do find most
challenging to use? Select all that apply. (If you
are unsure of the names of the applications you
frequently use, reference the below descriptions
or identify the application name within the URL
for your resource [ex:
dcipher.cdc.gov/workspace])

Automate
Code Repositories

Code Workbook

Code Workspaces

Contour

Data Health

Data Lineage

Forms

Fusion

Notepad

Object Explorer

Pipeline Builder

Preparation

Quiver

Recipes

Workshop

6. Please indicate your satisfaction with DCIPHER’s ability to support each phase of the data
management lifecycle. If you do not have experience with one or more phases, select “N/A.”

Data Collection and Ingestion
Very Satisfied

Data Integration, Management, and
Transformation

Satisfied

Very Satisfied

Neutral

Satisfied

Unsatisfied

Neutral

Very Unsatisfied

Unsatisfied

N/A

Very Unsatisfied
N/A

Data Analysis and Reporting

Data Security, Collaboration, and Sharing

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

7. Which of the following items do you feel are DCIPHER’s greatest functional strengths? Select all
that apply.

Security
Data management
Data sharing and collaboration
Data transparency and tracking
Data pipeline visualization
Data ingestion
Re-use of pipeline components, code, and/or data connections
Accessibility for users with varying coding experience
Interoperability with other systems
Accessibility to CDC partners
Other
8. How could we expand or improve DCIPHER’s functionality to better support you?

Usability

9. Please indicate your satisfaction with the following items as they relate to DCIPHER’s usability. If
you do not have experience with one or more items, select “N/A.”

Platform organization/structure

Ease of platform navigation

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Ability to locate the tools/information you need

Ability to locate data

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Ability to use your data across DCIPHER’s suite of
tools

Automation of alerts, build schedules, etc.
Very Satisfied

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

N/A
DCIPHER’s visual design

Ability to securely collaborate with others

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Onboarding

10. Did you onboard to DCIPHER after February 2023? (Questions will adjust based on your response.)
Yes

11. How would you rate the DCIPHER onboarding process (separate from the Secure Access
Management Services [SAMS] process)? This includes activities such as filling out the Rules of Behavior
form, gaining access to the DCIPHER platform, reviewing training resources and platform access job
aids, etc.

12. Please indicate your satisfaction with the following aspects of your onboarding experience
(separate from the Secure Access Management Services [SAMS] process).

Responsiveness of DCIPHER onboarding team

Transparency of the onboarding process

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Effectiveness of resources provided (e.g.,
instructions and/or job aids for accessing the
system, etc.)
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
13. Please indicate your satisfaction with the SAMS identity proofing and validation process.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
14. Please provide any feedback or suggestions for improvement regarding onboarding.

Training and Communications

15. When was the last DCIPHER training you accessed and/or completed? This includes the interactive
eLearnings on CDC TRAIN, Program Specific DCIPHER Office Hours, in-platform resources and
documentation, etc.

16. Please indicate your satisfaction with the following DCIPHER training and communications
resources. If you have not used a resource, select “N/A.”

DCIPHER interactive eLearnings on CDC TRAIN
Very Satisfied

Palantir in-platform and public resources
(Academy, learn.palantir.com, etc.)

Satisfied

Very Satisfied

Neutral

Satisfied

Unsatisfied

Neutral

Very Unsatisfied

Unsatisfied

N/A

Very Unsatisfied
N/A

In-platform DCIPHER Team Training Materials &
Documentation (STLT User Job Aids, one pagers,
etc.)
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
Quarterly “The Hub” Newsletter
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A

Program Specific DCIPHER Office Hours
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A

17. Please indicate if the following training and communications resources have improved your
ability to use the DCIPHER platform. If you have not used a resource, select “N/A.”

DCIPHER interactive eLearnings on CDC TRAIN
Yes

Palantir in-platform and public resources
(Academy, learn.palantir.com, etc.)

Yes

N/A

No
N/A

In-platform DCIPHER Team Training Materials &
Documentation (STLT User Job Aids, one pagers,
etc.)
Yes
No

Program Specific DCIPHER Office Hours
Yes
No
N/A

N/A
Quarterly “The Hub” Newsletter
Yes
No
N/A
18. Please provide any feedback regarding the existing training and communications resources,
including recommendations for additional resources you feel would improve your ability to use
DCIPHER.

User Support

19. How do you prefer to contact the DCIPHER
Support Team? Select all that apply.

20. How would you rate the responsiveness of the
DCIPHER Support Team?

Email ([email protected])
In-platform Issues application
Direct outreach to a specific DCIPHER Support
Team or Palantir team member
I have not contacted the DCIPHER Support
Team

21. Please indicate your satisfaction with the following attributes of the DCIPHER Support Team.

Communication

Accuracy

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Professionalism

Thoroughness

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Ability to resolve your issues/questions
Very Satisfied
Satisfied

Neutral
Unsatisfied
Very Unsatisfied
22. How informed do you feel regarding important functionality changes and updates to the platform?
Impact

23. Please indicate the impact DCIPHER has had on the following activities. If you do not have
experience with one or more activities, select “N/A.”

Accomplishing my daily tasks

Pace of completing my tasks

Productivity level

Positive Impact

No Impact

Negative Impact

N/A

Confidence about the accuracy
of information

Confidence about the security
of my data

Identifying and resolving errors
in my data

Positive Impact

No Impact

Negative Impact

N/A

Improving public health
outcomes (i.e., identifying or
resolving outbreaks faster,
using more timely data to drive
public health interventions,
etc.)
Positive Impact
No Impact
Negative Impact
N/A
24. Has DCIPHER provided value to you and/or your team in any of the following areas? Please select all
that apply. In my experience, DCIPHER has:
Enabled seamless data integration
Provided a secure method of collaboration
Saved me/my team time (e.g., less time needed to do tasks that are made easier in DCIPHER)
Saved me/my team resources (e.g., less resources needed to do tasks that are now done in DCIPHER)
Allowed me/my team to manage large amounts of data
Served as a single source of truth
Allowed me/my team to scale rapidly
Provided easy-to-use tools for data collation
Provided easy-to-use tools for data preparation
Provided easy-to-use tools for data analysis
Provided easy-to-use tools for reporting
Improved public health outcomes (i.e., identifying or resolving outbreaks faster, using more timely
data to drive public health interventions, etc.)
DCIPHER does not provide value to me/my team
Other
25. Please indicate how much, if any, time savings you have experienced by using DCIPHER compared to
other systems/methodologies to complete similar tasks. DCIPHER has saved:

26. If you have experienced time savings with DCIPHER (as indicated in the previous question), please
provide details on what specific activities you were able to save time on.

Overall Experience

27. How satisfied are you with the DCIPHER platform as a whole?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
28. Select the statement that is most true for you.
DCIPHER is a true asset to me/my team
DCIPHER is helpful, but not any more or less helpful than other tools I/my team use for response and
surveillance activities
DCIPHER has offered little value to me/my team
29. How likely are you to recommend that your STLT use DCIPHER in the future?
30. What makes DCIPHER most useful to you?

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File Modified	2024-02-01
File Created	2024-02-01