Enterprise Scheduling System (ESS) - Technician Input

Enterprise Scheduling System (ESS)

Screen Changes to display Contact Type of Video in ESS 0960-0828

Enterprise Scheduling System (ESS) - Technician Input

OMB: 0960-0828

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Original screen did not display contact type for the appointment.

New display will list the contact type of the appointment; either ‘In Office’ or ‘Video’ read only.

The original email listed ‘In Office’ for all appointments (outlined in red)

The new email will list either ‘In Office’ as it currently exists, or ‘Video’ for appointments scheduled by a
technician that the customer requests as ‘Video’ as the contact type (outlined in red).


File Typeapplication/pdf
AuthorLydon, Jocelyn
File Modified2023-12-01
File Created2023-12-01

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