ORR UC Training Feedback Survey OMB Control Number: 0970-0401
2022 Survey FINAL Expiration Date: June 30, 2024
Office of Refugee Resettlement, Unaccompanied Children Program
The Office of Refugee Resettlement, Unaccompanied Children Program’s (ORR UC Program) Training & Technical Assistance (TTA) Center is conducting a comprehensive Training Needs Assessment (TNA) to identify learning gaps and needs of the UC Program network and federal staff and contractors working within this system. This feedback survey is a key component of the TNA and is designed to collect input from federal staff and contractors. The purpose of this assessment is to gather information that will be used to support the design and development of a comprehensive Training Plan for the ORRUC Program. The survey should take approximately 10 minutes to complete, and participation is voluntary.
The following federal staff positions were identified to take part in this phase of the TNA: Federal Field Specialists (FFS), FFS Supervisors, Project Officers (PO), Case Management Team, Child Welfare Team, Division of Health for Unaccompanied Children (DHUC), ORR Intakes, ORR Policy Team, ORR Monitoring, and federally contracted staff working on ORR’s UC Program, including Case Coordinators, Contracted Field Specialists and ORR Intakes Specialists.
Position Type:
Federal Employee
Federal Contractor
What branch/position do you work within?
FFS or FFS Supervisor
Case Management
Child Welfare
Project Officer
DHUC
ORR Policy Team
ORR Monitoring
ORR Intakes
Case Coordinator
Contract Field Specialist
How long have you been in your current position with ORR?
Less than 1 year
1 – 3 years
4 – 8 years
9 – 11 years
12 – 15 years
16 years or more
How long have you been employed with ORR overall?
Less than 1 year
1 – 3 years
4 – 8 years
9 – 11 years
12 – 15 years
16 years or more
Please indicate your professional background prior to your role in ORR.
Unaccompanied Children Program – Care Provider Staff
Child Welfare - Other
Immigrant/Refugee Services - Other
Enforcement/Border Patrol
Other government roles
Other (please specify):
What is your educational background?
Some higher education but no degree
Bachelor's Degree
Master’s Degree or higher
Additional Licensure(s):
What is your supervisory status?
Non-Supervisor: You do not supervise other employees
Team Leader: Not an official supervisor; provide guidance in projects, but not supervisory responsibilities
Supervisor: Responsible for employees’ performance appraisals
Manager: In a management position and supervise one or more supervisors
Executive: Member of the Senior Executive Service or equivalent
Which of the following skills and competency areas would you and/or your staff benefit from additional training in? (Select all that apply)
Budget writing, reading, and analysis
Contract management and grant writing
Data analysis and literacy, including making sense of large data sets
Monitoring, evaluation, and oversight of programs, identifying possible compliance and logistical issues and organizing this information into clear plan recommendations
Computer and technical skills, including use of UC Portal, Adobe, Microsoft Office Suite (i.e., Teams, Outlook, Excel training for efficiency and use of formulas)
Which of the following knowledge areas would you and/or your team benefit from additional training in? (Select all that apply)
In depth information about legal authorities (e.g., Flores Settlement Agreement, Saravia Settlement Agreement, Homeland Security Act, Trafficking Victims Protection Reauthorization Act of 2008 (TVPRA) and how these impact UC program operations)
In depth information about Department of Homeland Security (DHS) operations that impact the UC Program (e.g., Migrant Protection Protocols (MPP), family separation)
An overview of the various departments within ORR and their roles and relationship to the UC program, including contractors and other federal agencies (e.g., DHS)
Basics of residential care, “what happens” in a care provider program or shelter
Understanding the different levels of care within the ORR network
An overview of the UC population, journey, current trends, cultural and linguistic considerations, emerging populations (including Unaccompanied Afghan Minors), updated resources to learn more about the populations
Sponsor vetting and reunification processes, safety concerns, red flags
Complex cases requiring additional care and attention, TVPRA home studies, post-release services
Child welfare best practices
Other:
What communication skills would you and/or your team benefit from additional training in? (Select all that apply)
Effective communication techniques with high-level personnel, including government officials, members of Congress, DHS, the media, and other stakeholders
Effective communication strategies with grantee programs, other federal staff, and stakeholders
Developing and providing skilled responses to complex cases, crises, emergencies, and “tough” conversations
Providing training and technical assistance to programs effectively, including communicating best practices for innovative program implementation
Writing and documentation
“Virtual” communication strategies and planning and leading effective meetings
Have you visited a care provider residential program in the past 3 years?
Yes
No
Never visited a program
If travel isn’t a possibility, would you be interested in virtual tours of UC programs?
Yes
No
How valuable would you find a training for yourself and/or your staff that focused on the skills, attitudes, and behaviors critical to leadership or management development?
Extremely valuable
Very valuable
Somewhat valuable
Not so valuable
Not at all valuable
How satisfied are you with the opportunities ORR provides for continuing education and/or professional development?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Comment:
How satisfied are you with opportunities for career growth in your current role/department?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Comment:
How satisfied are you with the onboarding training provided to staff in your department?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Comment:
Would your position benefit from more job-specific training?
Yes
No
Comment:
Based on your observations of the needs across the ORR UC Care Provider Network, which training topics should the Training and Technical Assistance Center prioritize for UC Shelters and other Care Providers program staff? (Select top 3)
Policies & Procedures
Legal Authorities (e.g., Flores Settlement Agreement, Saravia Settlement Agreement, Homeland Security Act, Trafficking Victims Protection Reauthorization Act of 2008)
Prevention of sexual abuse (Interim Final Rule on the Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children, related policies and procedures, and the Assessment for Risk)
Safety assessments – including identifying red flags during the sponsor assessment
The Family Reunification Packet and sponsor assessment process policies and procedures
Skills and knowledge of mental health and wellness needs of UCs
Documentation/Writing skills
Supervisory/Management skills
Behavior management - including identifying, training, and implementing an effective behavior management model and de-escalation strategies
Code of Conduct and appropriate boundaries of staff
Cultural responsiveness with diverse ethnic populations
Specific mental health needs or behaviors (e.g. self-harm, suicide, aggression, depression, etc.)
Tender Age Children (ages 0-12) – Child development considerations and models of care
Other:
Which departments, positions, and competencies should the TTA Center prioritize for training of UC Shelters and other Care Provider programs? (Select top 2)
Case Management
Clinical
Program Management
Milieu/YCW Floor Staff and Supervisors
Education
Medical
Other
Where do you go to get your questions answered about policy updates, procedural changes, or new ORR guidance? (Select all that apply)
Guidance documents located on the ORR website or UC Portal (e.g., ORR Policy Guide, UC MAP, Field Guidance)
Emails distributed by ORR
UC Policy Mailbox ([email protected])
Supervisor/Team Lead
Other peers
Other:
Do you know where and how to access key department-specific resources such as policy guidance, procedures, reference guidance, and/or training materials to support your work?
Yes
No
Unsure
How likely would you be to utilize a more centralized database or resource center to find answers to questions or additional training materials?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
How likely would you be to participate in a mentorship program or a peer network that would enable you to connect with other staff in similar roles?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
What modality would you prefer for technical assistance? (Select all that apply)
Hotline
Email account checked regularly
Interactive/Online Platform
Other:
Please share any other comments related to ORR Training and Technical Assistance (TTA) Center priorities: (Write in)
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: Through this information collection, ACF is gathering information to assess the training needs the Federal Contractor workforce supporting ORR’s UAC Program. Public reporting burden for this collection of information is estimated to average 10 minutes (0.167 hours) per respondent, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. This is a voluntary collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information subject to the requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control number. The OMB # is 0970-0401 and the expiration date is 06/30/2024. If you have any comments on this collection of information, please contact [email protected].
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File Created | 2024-07-24 |