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OMB
Control Number: 0970-0401
Expiration
Date: June 30, 2024
Cognitive
Testing Interview
Interview
Guide
Consumer
Education and Parental Choice: Parent Survey Cognitive Testing
Interview Guide
|
Introduction
& Consent Script
Hi,
my name is [NAME] and this is my colleague [NAME] and we work for a
research organization called NORC at the University of Chicago. I
want to confirm, am I speaking with [name of parent who signed up for
the cognitive interview]? Great, thank you for taking the time to
meet with us to help us test the parent questionnaire. The goal of
this session is to get your feedback on our parent questionnaire. We
want to make sure that the questionnaire instructions and wording of
items are clear and understandable and reflect how parents look for
and select child care.
The
way the session will work is that I am going to read/show you each of
the questions along with a list of response options and ask you to
answer each question as if you were completing the questionnaire.
After each section of the questionnaire, I will pause and ask you a
series of questions to help us understand if the questions were clear
or if we need to make some adjustments. We would appreciate your
honest feedback on the questions and wording we used in the
questionnaire. The study team will use the feedback you provide to
improve the parent questionnaire.
Your
participation in this session is voluntary. You will receive an
electronic Amazon gift card valued at $50 in appreciation of your
participation. With your permission we would like to record the
session to make sure we don’t miss anything in our notes. Only
our study team will have access to the recording. Are you willing to
have us record the session?
Yes:
Great, thank you.
No:
Ok, we will not record the session and will only take notes.
PAPERWORK
REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF
PUBLIC BURDEN: Through this information collection, ACF is
gathering information to refine the parent questionnaire by testing
it. The purpose of this information collection is to use cognitive
interviewing to assess whether the questionnaire instructions and
question wording are clear and understandable to parents with young
children. Public reporting burden for this collection of information
is estimated to average 75 minutes per respondent, including the time
for reviewing instructions, and reviewing the collection of
information. This is a voluntary collection of
information, an agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information
subject to the requirements of the Paperwork Reduction Act of 1995,
unless it displays a currently valid OMB control number. The OMB #
is 0970-0401 and the expiration date is 06/30/2024. If
you have any comments on this collection of information, please
contact Molly Gordon at [email protected]
Do
you have any questions before we begin?
[Interviewer
will show each question in each section of the questionnaire and ask
the respondent to answer them. The interviewer will use a timer
during the start and end of each section of the questionnaire to
track how long it takes for the respondent to complete the
questionnaire. Once the respondent is finished with the final
question in each set, the interviewer will ask the interview
questions that are listed under each section. If the respondent
prefers for the interviewer to read the questions, the interviewer
will do so.]
I’m
going to start with some questions about your household. Please
respond to each question as if you were completing the questionnaire
about your current household. After we are finished with this
section, we will pause to talk about the questions in this section.
About
Your Household Section (A)
About
Your Household
A1. First,
do you have any children under the age of 6 years, including
babies, who live in this household?
1
Yes
2
No (EXIT THE INTERVIEW)
A2.
Are any of your children under the age of 6 enrolled in
kindergarten or higher grades?
Yes
No
A3.
How many of your children under the age of 6 are not yet enrolled
in kindergarten?
_________________NUMBER
OF CHILDREN
If
0 (EXIT THE INTERVIEW)
A4.
Do any of your children under the age of 6, not yet in
kindergarten have a physical, emotional, developmental, or
behavioral condition that affects the way you provide care for
them?
A5.
How many adults (18 years and older), including yourself live in
this household?
__________________NUMBER
OF ADULTS
A6.
What state do you currently live in? [DROP DOWN MENU WITH EACH
STATE AND DISTRICT OF COLUMBIA]
INSTRUCTIONS:
Throughout this questionnaire, we will ask you questions about
child care and early education. When asking you these questions,
we mean all the different types of child care and early education
that families may use, including child care,
Early Head Start, Head Start, preschool/pre-kindergarten programs,
nursery school, Montessori or other programs which can be:
Home-based,
which occurs in someone’s home, such as the child’s
home or the provider’s home. Home-based care can be paid or
unpaid, from family, friends or neighbors, or from someone who
operates a child care business in their home.
Center-based,
which occurs in an organization, school, or business that is
large or small and not someone’s home.
In
the questions throughout this questionnaire, we will be using the
term ‘child
care’
to mean all these different types of child care and early
education.
Please
answer the questions thinking about your child(ren) who are under
the age of 6, but not yet in kindergarten.
|
Cognitive
interview questions for this section:
Do
you have any questions about the age and grade level restrictions
for this questionnaire?
Do
you have any other feedback on this first section?
[Interviewer
will show or read each question in the next section of the
questionnaire and ask the respondent to answer them. Once the
respondent is finished with the final question in the set, the
interviewer will ask the following questions]
Finding
Information About Child Care Section (C)
The
next section is called, “Finding information about child care.”
In this section, we want you to think about different sources of
information. By ‘sources
of information’
we mean any person, thing, or place that may offer information.
Again, please answer as if you were completing the questionnaire.
When we are finished with this section, we will pause and ask you
some questions. (Interviewer,
mark yes or no)
|
C1)
In the past 12 months, have you gotten information from these
sources?
|
[FOR
EACH SOURCE MARKED ‘YES’ IN C1, ASK C2]
In the past 12 months, have
you gotten
information
about child
care from
these sources?
|
[IF
SOURCE MARKED ‘YES’ IN C1 BUT DID NOT MARK ‘YES’
IN C2, ASK C3]
C3)
In the past 12 months, have you tried
to get
information about child
care from
these sources?
|
Official government
websites such as childcare.gov, [INSERT STATE QRIS NAME], child
care licensing website, or an online child care search tool from
a state or community organization
|
Y/N
|
Y/N
|
Y/N
|
Commercial websites
or apps for parents such as parenting.com and care.com
|
Y/N
|
Y/N
|
Y/N
|
In-person or
telephone conversations with organizations that help parents find
care
|
Y/N
|
Y/N
|
Y/N
|
Child care providers
themselves, whether on their websites, flyers, advertisements or
visits or calls you made to them
|
Y/N
|
Y/N
|
Y/N
|
Service providers
you know, like doctors/pediatricians, social workers, local
schools, and clergy. (Please do not include child care
providers.)
|
Y/N
|
Y/N
|
Y/N
|
People you don’t
know, such as on Facebook groups, Yelp ratings, or things you
overheard
|
Y/N
|
Y/N
|
Y/N
|
People you know,
such as friends, family, or neighbors (even if on social media
like Facebook and apps)
|
Y/N
|
Y/N
|
Y/N
|
C4.
(IF a and b) SELECTED IN C1, C2 OR C3 ABOVE, ASK:)
What
websites, search tools or apps do you remember using? (RECORD UP
TO 3.)
______________________________________________________________
|
(ASK ONLY IF C2 or C3=YES)
How
would you rate this source for information about child care?
|
C5) The source has current
information
|
C6) The
source has the specific information I want to know
|
C7) I trust the source
|
C8)
It has been easy
for me to find information from this source
|
Official government
websites such as childcare.gov, [INSERT
STATE QRIS NAME], child care licensing website, or an
online child care search tool from a state or community
organization
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Commercial websites or apps for parents such as parenting.com and
care.com
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
In-person or telephone conversations with organizations that help
parents find care
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Child care providers
themselves, whether on their websites, flyers, advertisements or
visits or calls you made to them
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Service providers
you know, like doctors/pediatricians, social workers, local
schools, and clergy. (Please do not include child care
providers.)
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
People you don’t know, such as on Facebook groups, Yelp
ratings, or things you overheard
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
People you know, such as friends, family, or neighbors (even if
on social media like Facebook and apps)
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
Very much
Somewhat
Not at
all
|
C9. (ASK
ONLY IF SOURCES WERE SELECTED IN C2 AND C3 ABOVE) Across
all information sources, how easy has it been for you to get the
information you were looking for about child care?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
C10. (ASK
ONLY IF SOURCES WERE SELECTED IN C2 ABOVE AND INDICATED DIFFICULTY
IN C9) What
would you say have been the three things that made it hard for you
to get the information you wanted about child care?
Not enough time to look
for information
Didn’t know where to
look for information
Poor internet connection
Couldn’t find
information that told me what I wanted to know
Didn’t know people I
could ask
Couldn’t
find information about providers that met my families' needs
Couldn’t
find information to help me know whether I could afford the care
Was
not able to call or visit programs (e.g., due to transportation
issues, work schedules, COVID-19 restrictions on visitation)
Other
(specify)
C11. People get information
about child care from different sources. Please rank
the following sources of information from most useful to least
useful in terms of how they would help you make a decision about
child care. 1=most useful and 7= least useful
Official
government websites such as childcare.gov, [INSERT
STATE QRIS NAME],
child care licensing website, or an online child care search tool
from a state or community organization
Commercial
websites or apps for parents such as parenting.com and care.com
In-person
or telephone conversations with organizations that help parents
find care
Child
care providers themselves, whether on their websites, flyers,
advertisements or visits or calls you made to them
Service
providers you know, like doctors/pediatricians, social workers,
local schools, and clergy. (Please do not include child care
providers.)
People
you don’t know, such as on Facebook groups, Yelp ratings,
or things you overheard
People
you know, such as friends, family, or neighbors (even if on
social media like Facebook and apps)
|
Cognitive
interview questions for this section:
When
you were answering questions C1-C3, were you thinking about the last
time that you looked for child care for your child(ren)? Why or why
not?
Did
the last time you looked for child care happen more than 12 months
ago? If so, when did you last look for child care?
When
you were answering questions C8 and C9, were you thinking about a
specific time when you had looked for information from this source?
If
you were thinking about a specific time, when was this? What was
the reason you thought about this particular time?
In
your own words, can you tell us what has made it hard for you to
find the information you want about child care?
In
C11, we asked you to rank the different sources of information from
most to least useful in terms of helping you make a child care
decision. Are there other sources that you use that we did not ask
about? If so, what are they?
Do
you have any other feedback on this section? Please explain.
[Interviewer
will show or read each question in the next section of the
questionnaire and ask the respondent to answer them. Once the
respondent is finished with the final question in the set, the
interviewer will ask the following questions]
Types
of Information About Child Care Section (T)
This
next section is called, “Types of information about child
care.” Again, please answer as if you were taking the
questionnaire. When we are finished with this section, we will pause
and ask you some questions.
T1.
Which of the following types of information have you looked for in
the past 12 months? (Interviewer:
Code all that apply)
Hours
of care
What
child care would cost you
Where
providers are located
Health
and safety conditions at specific providers
Age
groups that the provider enrolls
Where
you could get care for your child(ren) that you can afford
Providers
that accept child care financial assistance (subsidy, voucher, or
a certificate) that you qualify for
Providers
that share your culture or values, such as your language or
religion
Providers
that will serve your child(ren)’s specific needs
None
of these
Other
(Specify)
T2.
Thinking about information you have found, what did you find most
helpful about child care options in your area?
Hours
of care
What
child care would cost you
Where
providers are located
Health
and safety conditions at specific providers
Age
groups that the provider enrolls
Where
you could get care for your child(ren) that you can afford
Providers
that accept child care financial assistance (subsidy, voucher, or
a certificate) that you qualify for
Providers
that share your culture or values, such as your language or
religion
Providers
that will serve your child(ren)’s specific needs
None
of these
Other
(Specify)
T3.
Thinking about information you have not
found, what information would be most helpful to you about child
care options in your area?
Hours
of care
What
child care would cost you
Where
child care providers are located
Health
and safety conditions at specific providers
Age
groups that the provider enrolls
Where
you could get care for your child(ren) that you can afford
Providers
that accept child care financial assistance (subsidy, voucher, or
a certificate) that you qualify for
Providers
that share your culture or values, such as your language or
religion
Providers
that will serve your child(ren)’s specific needs
None
of these
Other
(Specify)
|
Cognitive
interview questions for this section:
Please
tell us what you thought about when we used the term ‘child
care’ in this section. What came to mind for you?
In
Question T1 what were you thinking about when you answered this
question?
When
you were answering question T1, were you thinking about the last
time that you looked for child care for your child(ren)? Why or why
not?
In
the past 12 months, have you looked at information about provider
quality in your area from your state’s quality rating and
improvement system (QRIS) [INSERT
STATE QRIS NAME]?
[Yes/No]
If
yes, what information were you looking for?
In
the past 12 months, have you looked at provider information in your
area from online reviews? [Yes/No] If yes, which ones?
Please
tell us in your own words what kinds of information you have looked
for about child care in the last 12 months.
[If
not mentioned] Did you look for information about child care
financial assistance? YES/NO
If
YES, was that information covered in the response options in this
section? IF so, which one did you select?
Please
tell us in your own words what information about child care you
think is the hardest for you to find? Why?
People
often look for information when they are preparing to make a
decision. How much do you gather information about child care even
when you are not preparing to make a decision about your use of
child care? Please explain.
Do
you have any other feedback on this section?
[Interviewer
will show or read each question in the next section of the
questionnaire and ask the respondent to answer them. Once the
respondent is finished with the final question in the set, the
interviewer will ask the following questions]
Most
Recent Decision About Child Care (D)
The
next section is called, “Most recent decision about child
care.” Again, please answer as if you were completing the
questionnaire. When we are finished with this section, we will pause
and ask you some questions.
Please
think about the last time you made a decision about child care for
(your child/one of your children). For example, you could have
decided to stop using a non-parental care provider, started using
a new care provider, or could have decided to have your child(ren)
receive care only from their parents, just to name a few.
D1.
What was the decision that you made?
Started
using a new provider
Stayed
with an existing provider
To
care for your child(ren) yourself and/or by your spouse/partner
Gave
up search due to cost of available care
Gave
up search for another reason
Other
D2.
What was your main reason for making that decision about your
child(ren)’s child care at the time?
______________________________________________________________
D3.
What month and year did you make that decision?
D4.
How old was the child at the time you made that decision? If you
made that decision about multiple children, please report the age
in years of the youngest child at the time you made that decision.
______
Age in years
D5.
How long did you have to consider information and make that
decision about your child(ren)’s child care?
Less
than 1 week
1
to 3 weeks
A
month or more
D6.
How many hours did you spend looking for information to help you
make that decision about your (child/children)’s child care?
(For example, please include time talking with other people,
visiting providers, reading about different options, or any other
activities that you did to get information for your decision.)
_________
D7.
To make that decision, did you consider any providers who weren’t
already caring for your child(ren)?
Yes
(ask
D7a)
No
(Go
to D8)
D7a.
Did you consider one new provider or more than one new provider?
1
new provider
2
new providers
3
new providers
4
or more new providers
D8.
What,
if any, specific information did you try to learn when you made
your decision about child care?
Hours
of care
What
child care would cost you
Where
providers are located
Health
and safety conditions at specific providers
Age
groups that the provider enrolls
Where
you could get care for your child(ren) that you can afford
Providers
that accept child care financial assistance (subsidy, voucher, or
a certificate) that you qualify for
Providers
that share your culture or values, such as your language or
religion
Providers
that will serve your child(ren)’s specific needs
None
of these
Other
(Specify)
[For
each item identified in D8]
D8-1.
Did you find the information you were looking for about [responses
to D8]?
All
of the information you were looking for
Most
of the information you were looking for
Some
of the information you were looking for
Very
little of the information you were looking for
None
of the information you were looking for
[If
answered a, b, c, or d to question D8-1 for each type of
information selected in D8]
D8-2.
Where did you find the information about [response
to D8]?
Official
government websites such as childcare.gov, [INSERT
STATE QRIS NAME],
child care licensing website, or an online child care search tool
from a state or community organization
Commercial
websites or apps for parents such as parenting.com and care.com
In-person
or telephone conversations with organizations that help parents
find care
Child
care providers themselves, whether on their websites, flyers,
advertisements or visits or calls you made to them
Service
providers you know, like doctors/pediatricians, social workers,
local schools, and clergy. (Please do not include child care
providers.)
People
you don’t know, such as on Facebook groups, Yelp ratings,
or things you overheard
People
you know, such as friends, family, or neighbors (even if on
social media like Facebook and apps)
Other
[please specify]
[If
answered a, b, c, or d to question D8-1 for each type of
information selected in D8]
D8-3.
Did you consider the information about [response
to D8] when
making your decision about child care?
Yes
No
[Go
back D8 for each response selected to ask this series again]
D9.
How did you think about the information you had to make that
decision. Would you say you… (Interviewer:
CODE ONE ONLY)
Had
enough information to make a good decision
Had
some information, but not enough for a good decision
Did
not have much information at all
D10.
Deciding where to send your child for child care can be a hard
decision. There are lots of things to consider such as schedules,
cost, and children’s experiences. This can make it difficult
to find a provider that meets all your family’s needs. How
would you describe the options for child care that you had when
you made that decision? Would you say you had... (Interviewer:
CODE ONE ONLY)
No
options that met my family’s needs
1
option that met my family’s needs
2
options that met my family’s needs
3
options that met my family’s needs
4
or more options that met my family’s needs
D11.
How well did your decision meet your family’s needs, for
example, related to schedules, cost, parental work, children’s
experiences, and other factors? Would you say it met…
All
your family’s needs
Most
of your family’s needs
Some
of your family’s needs
Very
few of your family’s needs
D12.
As a result of that decision, did you make a change to your work
or family situation? Please check yes or no for each of the
following questions.
-
As
a result of that decision…
|
No
|
Yes
|
I
or my partner/spouse had to reduce work hours
|
|
|
I
or my partner/spouse had to change work schedules (change
shift times)
|
|
|
I
or my partner/spouse had to work from home at least some of
the time
|
|
|
D12a.
Were there any other changes you made to your work or family
situation that you would like to share?
________________________________
|
Cognitive
interview questions for this section:
Please
tell me what D1 means to you in your own words.
In
D5, we asked you to think about how long you had to consider
information before making a decision about your child(ren)’s
child care. You could choose less than one week, 1-3 weeks, or a
month or more. In your own words, what were you thinking about when
you answered how long you considered
information
before making a decision?
In
D6, we asked you to estimate the number of hours you spent looking
for information to help you make a decision about your
(child/children)’s child care. How did you come up with your
estimated number of hours?
What
was the difference in what you were thinking about when you answered
question D5 and D6? Please explain.
Now
let's look at D9 which is about whether you had enough information
to make a good decision. Please tell me why you answered the
question the way you did?
In
your own words, what did a ‘good’ decision about child
care mean to you when you answered the item?
Here
is a different question about the information you had when you were
making that decision. Would you say you...
Had
enough information
Had
some information, but not enough information
Did
not have much information at all
What
would you say is the difference between had enough information' and
'enough information to make a good decision? Please explain.
Do
you have any other feedback on this section? Please explain.
[Interviewer
will show or read each question in the next section of the
questionnaire and ask the respondent to answer them. Once the
respondent is finished with the final question in the set, the
interviewer will ask the following questions]
Child
Care That Your Household Uses Section (B)
Now
the next section is called, “Child care that your household
uses.” Again, please answer as if you were taking the
questionnaire. When we are finished with this section, we will pause
and ask you some questions.
In
addition to a child’s parents, a child may be cared for in
non-parental care, such as by other adults in the household, by
relatives or friends outside of the household, or by a child care
professional in someone else’s home or in a center. Next, I
have some questions about the people who care for your child(ren)
in a typical week.
Please
answer for the children in this household who are under age 6, but
not yet in kindergarten
|
B1.
In a typical week, do you use any non-parental care for this/these
child(ren)?
|
1)
Yes
2)
No (SKIP
TO DA1 BELOW)
|
B2.
In a typical week, do you use at least five hours of unpaid care
by a relative, friend or neighbor for this/these
child(ren)?
|
1)
Yes
2)
No
|
B3.
In a typical week, do you use any paid or unpaid center-based
care, such as a preschool, day care center, public
pre-kindergarten, Head Start, or faith-based nursery school, for
this/these
child(ren)?
|
Yes
2)
No
|
B4.
In a typical week, do you use at least 5 hours of paid care from a
home-based child care provider for this/these
child(ren)? Please include home-based care where the provider is
paid to care for your child even if you are not making the
payment.
|
1)
Yes
2)
No
|
B5.
Did you have a personal relationship with the home-based child
care provider before this/these
child(ren) started receiving care there? If child has more than
one regular home-based provider, please describe the one who
provides the most hours of care for this/these
child(ren).
|
Yes
2)
No
|
Cognitive
interview questions for this section:
In
question B4, we asked about the number of hours of paid care from a
home-based child care provider. We asked you to include home-based
care where the provider is paid to care for your child even if you
are not making the payment. What were you thinking about when you
read “even if you are not making the payment”?
[IF
MORE THAN ONE CHILD AGED 6 YEARS OR YOUNGER] When
you were answering these questions about children aged 6 years or
younger, were any of these children you were describing/thinking
about enrolled in kindergarten or higher grades?
Do
you have any other feedback on this section? Please explain.
[Interviewer
will show or read each question in the next section of the
questionnaire and ask the respondent to answer them. Once the
respondent is finished with the final question in the set, the
interviewer will ask the following questions]
Other
information About Your Family Section (D, continued)
The
next section focuses on “Other information about your family.”
Again, please answer as if you were taking the questionnaire. When we
are finished with this section, we will pause and ask you some
questions.
DA1.
In a typical week, how many hours did you spend working, in school
or training, or commuting to and from these activities?
Please
enter 0 if you do not work, go to school, or attend training in a
typical week.
_________________
HOURS
DA2.
Do you have a spouse or partner in the household?
1)
Yes
2)
No (If
no, GO TO DA4)
DA3.
How many hours does that person spend working, in school or
training, and commuting to and from these activities in a typical
week? Please enter 0 if your spouse/partner does not work, go to
school, or attend training in a typical week.
_______________HOURS
DA4.
In the past 12 months, did anyone in this household receive child
care financial assistance such as subsidies, vouchers, or
certificates for children of working parents? These programs may
also be open to parents who are in school or training.
1)
Yes
2)
No
DA5. What
was your approximate household income, after taxes and deductions,
last year? Please
give your best estimate.
Please be assured that your responses to this and all other
questions in this questionnaire will not be revealed to any agency
except in summary form for all study participants combined.
$___________
IF
DA5 NOT ANSWERED, ASK DA5a. ELSE GO TO DA6.
DA5a. Which
of the following categories do you think best describes your total
household income after taxes from all sources last year?
1)
$0-$20,000
2)
$20,001 - $40,000
3)
$40,001 - $60,000
4)
$60,001 - $80,000
5)
$80,001 - $100,000
6)
$100,000 or more
|
Closing
How
well would you say this questionnaire captures how you look for
child care information and use that information in making child care
decisions for your children?
Do
you have any suggestions for how we could better understand this
topic?
Those
are all the questions that we have for you today. Thank you for
spending your valuable time providing feedback on the parent
questionnaire. We will use your feedback to update the questionnaire.
[After
the interview] We would like to confirm that we have the correct
email address for you to send the gift card to for participating in
this cognitive interview. Can you please confirm your email address?
Thank
you!
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |