Sponsor Application for Family Unification Ongoing Customer Feedback

6/22/23, 4:42 PM

Touchpoints feedback form - PDF Family Unification Forms Customer Satisfaction Survey

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PDF Family Unification Forms
Customer Satisfaction Survey
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: The purpose of
this information collection is to gather customer feedback in order to continuously improve our services.
Public reporting burden for this collection of information is estimated to average 7 minutes per
respondent, including the time for reviewing instructions, gathering and maintaining the data needed,
and reviewing the collection of information. This is a voluntary collection of information. Agency may not
conduct or sponsor, and a person is not required to respond to, a collection of information subject to the
requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control
number. The OMB # is 0970-0401 and the expiration date is 06/30/2024. If you have any comments on this
collection of information, please contact [email protected].
When answering this survey, please consider the standard process for working with sponsors to fill out
the Family Reunification Packet. This includes sending and receiving PDFs and supporting
documentation via text messages, WhatsApp, email, or via mail, and adding that content to Portal.

1. How satisfied are you with the PDF Family Unification process?
Not satisfied at all (1)
Not very satisfied (2)
Somewhat satisfied (3)
Satisfied (4)
Very satisfied (5)

2. How satisfied are you with the training information you have
received on the PDF Family Unification process?
Not satisfied at all (1)
Not very satisfied (2)
https://touchpoints.app.cloud.gov/touchpoints/41cee345/submit

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6/22/23, 4:42 PM

Touchpoints feedback form - PDF Family Unification Forms Customer Satisfaction Survey

Somewhat satisfied (3)
Satisfied (4)
Very satisfied (5)

3. How satisfied are you with the PDF Family Unification onboarding
and training process?
Not satisfied at all (1)
Not very satisfied (2)
Somewhat satisfied (3)
Satisfied (4)
Very satisfied (5)

4. How satisfied are you with the support you have received using
the PDF Family Unification process?
Not satisfied at all (1)
Not very satisfied (2)
Somewhat satisfied (3)
Satisfied (4)

https://touchpoints.app.cloud.gov/touchpoints/41cee345/submit

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6/22/23, 4:42 PM

Touchpoints feedback form - PDF Family Unification Forms Customer Satisfaction Survey

Very satisfied (5)

5. How could we continue to improve the PDF Family Unification
process?
Please provide any additional comments you'd like to share.

1000 characters allowed

Submit

An official form of the United States government. Provided by Touchpoints
OMB Approval #0970-0401 · Expiration Date 06/30/2024

https://touchpoints.app.cloud.gov/touchpoints/41cee345/submit

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