FastTrack GenIC - NCASE TA Feedback Surveys

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 0970-0401)

TITLE OF INFORMATION COLLECTION: National Center on Afterschool and Summer Enrichment Technical Assistance Feedback Surveys

PURPOSE: The National Center on Afterschool and Summer Enrichment (NCASE), funded by the Office of Child Care, hosts a variety of Technical Assistance (TA) opportunities, including one-time and multi-session events. To help the project leadership team and the Office of Child Care understand how NCASE can be improved, and how it is influencing the work of participants, NCASE proposes to collect feedback using the following surveys:

1. NCASE TA Post-Survey

2. NCASE Multi-Session TA Post-Survey

The NCASE TA Post-Survey will be administered after one-time TA events hosted by NCASE, including webinars or in-person workshops or presentations. The purpose of the survey is to gather feedback from attendees regarding their overall satisfaction with the session, the relevance of the topic, knowledge gained, and plans for how they might use what they learned. The survey will also help identify areas of improvement to inform future TA from NCASE.

The NCASE Multi-Session TA Post-Survey will be administered after each multi-session TA event hosted by NCASE, such as Peer Learning Groups (PLGs) or Community of Practice (CoP) groups. The purpose of the survey is to gather feedback from attendees regarding their overall satisfaction with the TA, the relevance of the topics, knowledge gained, plans for how they might use what they learned and areas for improvement. This survey also includes questions about the value of the different sub-topics and PLG components, appropriateness of the format, the collaboration within their state teams, and what participants learned from other states.

DESCRIPTION OF RESPONDENTS: Participants include Child Care and Development Fund (CCDF) lead agency staff and state-level Out-of-school-Time (OST) leaders.

TYPE OF COLLECTION:

[ ] Customer Comment Card/Complaint Form [ x] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The primary purpose of the results is not for public dissemination.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name and affiliation: Betsie Kalicos, NCASE Contract Lead, Office of Child Care

To assist review, please provide answers to the following questions:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [ X] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [ X ] No

BURDEN HOURS

Note: Burden hours are estimated based on planned activities through the end of NCASE’s current contract, September 30, 2026.

Information Collection	Category of Respondent	No. of Respondents	No. of Responses per Respondent	Estimated Time per Response	Burden Hours
NCASE TA Post-Survey	Individuals	100	1	7 minutes	11.67
	Private Sector	100	1	7 minutes	11.67
	State, local, or tribal governments	160	1	7 minutes	18.67
NCASE Multi-Session TA Post-Survey	Individuals	60	1	10 minutes	10
	Private Sector	45	1	10 minutes	7.5
	State, local, or tribal governments	45	1	10 minutes	7.5
Totals		510		7-10 minutes	67

FEDERAL COST: The estimated annual cost to the Federal government is $12,500. This cost is covered in the NCASE contract.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents, and do you have a sampling plan for selecting from this universe? [ ] Yes [ x] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them.

The opportunity to participate in an NCASE TA event is disseminated to the Child Care Technical Assistance Network contacts interested in TA related to after school or summer enrichment and through other NCASE partners, such as the State Afterschool Network.

• All attendees to an NCASE TA event will be invited to complete a NCASE TA Post-Survey. Attendees to webinars will be directed to the link to the online survey via the chat box and they will also be emailed the link to the survey.

• Individuals who attended at least one session of the multi-session TA event will be invited to complete a NCASE Multi-Session TA Post-Survey. Attendees will be emailed the link to the survey.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media (Online survey using Qualtrics software)

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [ X] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

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