Community Navigator Pilot Program (CNPP) Client Interview

Request for Approval under the “Generic Clearance for Formative Data Collections for Evaluation, Research, and Evidence-Building”

(OMB Control Number: 3245-0425)

TITLE OF INFORMATION COLLECTION:

Community Navigator Pilot Program (CNPP) Client Interview

PURPOSE OF THE COLLECTION:

This data collection is part of the Community Navigator Pilot Program (CNPP) Evaluation which seeks to identify barriers and facilitators to program implementation, as well as to assess whether the CNPP is utilizing available resources, conducting sufficient activities, and reaching its intended outputs and outcomes. The purpose of this data collection is to conduct virtual, semi-structured interviews with up to 12 CNPP clients in order to better understand their awareness of, satisfaction with, and participation in CNPP offerings, as well as to investigate how the CNPP is contributing to their entrepreneurship and business outcomes. This data collection will provide recommendations for customer-centric design and program delivery.

TYPE OF COLLECTION ACTIVITY: (Check one)

[] Survey/questionnaire [ ] Cognitive interview

[ ] Focus group/small group discussion [ ] User testing

[X ] Interviews [ ] Observation/field study

[ ] Other: _______________________

CERTIFICATION:

I certify the following to be true:

1. The collections are voluntary.

2. The collection is low burden for respondents and low-cost for the Federal Government.

3. The collections are non-controversial and do not raise issues of concern to other Federal agencies.

4. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future.

5. Personally identifiable information (PII) is collected only to the extent necessary and is not retained.

6. Information gathered is intended to be used for general service improvement and program management purposes.

7. Summaries and aggregate results may be included in public-facing evaluation or similar report.

8. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

Name: Kate Aaby

Title: Associate Administrator for OPPCFO

All instruments used to collect information must include:

OMB Control No. 3245-0425

Expiration Date: 10/31/2025

DESCRIPTION OF THIS SPECIFIC COLLECTION

To assist review, please provide answers to the following question:

1. Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[] Web-based or other forms of Social Media

[ X ] Telephone or other audio technology

[ ] Video

[ ] In-person

[ ] Mail

[ X ] Other: Videoconference via Microsoft Teams

2. Will interviewers or facilitators be used? [X] Yes [] No

2. Description of respondents/participants

The client interview sample will consist of 12 small business owners who participated in CNPP services and consented to receive evaluation-related outreach, according to SBA’s administrative records. The evaluation team will use a purposive sampling method to recruit clients from each Hub tier, geographic region, and CNPP target population (i.e., women, veterans, rural residents, and/or groups that have experienced racial, ethnic, or cultural prejudice within American society) in order to ensure that a sample represents the demographic makeup of the CNPP client universe.

3. Activity timeframe

Interview data will be collected on a one-time basis from May to July 2023.

4. Collection procedures

After the sample has been identified, the evaluation team will send an official SBA introduction email to establish the legitimacy of the study and request client participation (See Attachment). Within one week, the evaluation contractor will send a follow-up email to provide further information, including a link to the interview scheduling tool (Calendly) for clients who wish to participate (See Attachment). The contractor will send up to four reminder emails (two per week) to clients who are non-responsive (See Attachment).

Prior to the interview, respondents will receive and review the web-based consent form, which includes a description of the data confidentiality disclosure (See Attachment). At the beginning of the interview, respondents will be asked for permission to audio record for subsequent transcription, coding, and analyses. During the interview, an experienced facilitator will guide discussion based on the semi-structured protocol (See Attachment) and an additional staff member will be present to assist with technology and take notes. Based on a pretest with six client respondents, the interview is expected to take no more than 30 minutes to complete.

5. Provide the question list (Submit all instruments, instructions, and scripts with this request).

Please see the following attachment: CNPP Data Collection Materials

6. Use and dissemination of the results

Information from interviews will be used to identify themes and subthemes. These results will be used for the development of program improvement recommendations, an evaluation report, and briefs.

PERSONALLY IDENTIFIABLE INFORMATION

1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

GIFTS OR PAYMENTS

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No

If Yes, describe:

BURDEN HOUR COMPUTATION

The burden hour estimate for client interview data collection is based on pilot testing with six respondents.

Category of Respondent	Number of Respondents	Participation Time (mins)	Burden Hours
Clients	12	30	6.0

BURDEN COST COMPUTATION

The burden cost estimate for client interview data collection is based on the estimated average annual income of $64,886 ($31.20 per hour) for small business owners. ¹

Category of Respondent	Number of Respondents	Hourly Rate	Response Time (hours)	Total Estimated Cost
Clients	12	$31.20	6.0	$187.20

FEDERAL COST

The Federal cost estimate for client interview data collection is $34,674.02, which includes 20 hours for a GS-14 evaluator, 3 hours for a GS-15 manager, and research support by the contractor (Optimal).² Federal employee pay rates are based on the 2023 General Schedule pay scale for the Washington, D.C., locality.³

REQUESTED APPROVAL DATE: 05/26/2023

ICR REQUEST CONTACT:

Name: Sana Ahmed Wilder

Title: Lead Program Evaluator

Telephone Number: 801-524-3208

Email Address: [email protected]

Instructions for completing Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the subject of the request. (e.g. Comment card for soliciting feedback on xxxx)

PURPOSE OF THE COLLECTION: Provide a brief description of the purpose of this collection and how it will be used. If this is part of a larger study or effort, please include this in your explanation.

TYPE OF COLLECTION: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form for each instrument.

CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will be returned as improperly submitted or it will be disapproved.

DESCRIPTION OF THIS SPECIFIC COLLECTION

Administration of the Instrument: Identify how the information will be collected. More than one box may be checked. Indicate whether there will be interviewers (e.g., used for surveys) or facilitators (e.g., used for focus groups).

Description of respondents/participants: Describe the people you will interact with or are collecting information from and why the group is appropriate for the program / service to connect with. Please provide a description of how you plan to identify your potential group of respondents and if only a sample will be solicited for feedback, how you will select them (e.g., anyone who provided an email address to a call center representative, a representative sample of administrators who downloaded a report in May 2021, intercept interviews at a particular field office, a list of customers, e.g., a CRM database that has contact information, to reach out to that defines the universe of potential respondents and have a sampling plan for selecting from this universe). Attach a copy of the sampling plan if applicable.

Activity timeframe: Describe the time frame, dates, locations, and number of events (e.g., focus groups, surveys, sessions) that will occur (e.g., We will conduct focus groups on May 13,14,15. We plan to conduct customer intercept interviews over the course of the Summer at the field offices identified in response to #2 based on scheduling logistics concluding by Sept. 10th, or “This survey will remain on our website in alignment with the timing of the overall clearance.”)

Collection procedures: Describe the information collection activity (e.g., what happens when a person agrees to participate? Will facilitators or interviewers be used? What’s the format of the interview/focus group? If a survey, describe the overall survey layout/length/other details? If User Testing, what actions will you observe / how will you have respondents interact with a product you need feedback on?).

Provide the question list: Paste the questions or prompts presented to participants in your activity. If you have an interview/facilitator guide, that can be attached to the submission and referenced here. Submit all instruments, instructions, and scripts with the request.

Use and dissemination of the results: Describe how, by whom, and for what purpose the information is to be used (e.g., to inform future evaluation, continuous improvement efforts, etc.) and whether and how results will be disseminated (e.g., evaluation report, journey map, etc.).

PERSONALLY IDENTIFIABLE INFORMATION: Provide answers to the questions. Note: Agencies should only collect PII to the extent necessary, and they should only retain PII for the period of time that is necessary to achieve a specific objective.

GIFTS OR PAYMENTS: If you answer yes to the question, please describe the incentive, and provide a justification for the amount.

BURDEN HOUR AND COST COMPUTATIONS:

Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals or Households; (2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. Only one type of respondent can be selected per row.

No. of Respondents: Provide an estimate of the Number of Respondents.

Participation Time/Response Time: Provide an estimate of the amount of time (in minutes) required for a respondent to participate (e.g., fill out a survey or participate in a focus group)

Burden Hours: Provide the Annual burden hours: Multiply the Number of Respondents and the Participation Time in minutes then divide by 60

Hourly Rate: Provide the hours rate. Ex. Respondent cost estimates are based on the Bureau of Labor Statistics May 2021 median wage for all occupations of $28.01 per hour.

Total Estimated Cost: Provide the total estimated cost. Divide the Response Time in minutes by 60. Then multiply by the hourly rate and Number of Respondents.

FEDERAL COST: Provide an estimate of the annual cost to the Federal government.

NOTE: Data collection requests under this generic ICR are not intended for statistical purposes as defined by 44 U.S. Code § 3561.

1 See http://www.payscale.com/research/US/Job=Small_Business_Owner_%2F_Operator/Salary

2 Based on 30 percent of the contractor’s data collection budget allocated to client interview.

3 https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/23Tables/html/DCB.aspx

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