Information Collection

HCAHPS Survey (Patients)

IC 8843 under ICR 202404-0938-026 · OMB 0938-0981.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0938-0981 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form CMS-10102 HCAHPS Survey (Patients)	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Mail) and Supporting Materials Attachment A -- HCAHPS Survey Instrument - English -508.pdf	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Mail) and Supporting Materials Attachment A -- HCAHPS Survey Instrument - English -508.pdf	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Telephone Script) Attachment C -- HCAHPS CATI Script - English.pdf	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Telephone Script) Attachment C -- HCAHPS CATI Script - English.pdf	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Mail) - Spanish Attachment B -- HCAHPS Survey Instrument - Spanish - 508.pdf	Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Mail) - Spanish Attachment B -- HCAHPS Survey Instrument - Spanish - 508.pdf	Form and Instruction
Attachment D -- Crosswalk of HCAHPS Survey to Updated HCAHPS Survey - OMB 0938-0981.pdf Crosswalk - HCAHPS Survey	IC Document
Attachment D -- Crosswalk of HCAHPS Survey to Updated HCAHPS Survey - OMB 0938-0981.pdf Crosswalk - HCAHPS Survey	IC Document

IC Title:

HCAHPS Survey (Patients)

Agency IC Tracking Number:

Is this a Common Form? No

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (Mail) and Supporting Materials	Attachment A -- HCAHPS Survey Instrument - English -508.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (Telephone Script)	Attachment C -- HCAHPS CATI Script - English.pdf	No		Fillable Fileable
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (Mail) - Spanish	Attachment B -- HCAHPS Survey Instrument - Spanish - 508.pdf	Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 2,323,090

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	2,323,090	23,090	2,300,000
Annual IC Time Burden (Hours)	309,745	31,829	277,916
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Crosswalk - HCAHPS Survey	Attachment D -- Crosswalk of HCAHPS Survey to Updated HCAHPS Survey - OMB 0938-0981.pdf	05/01/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.