Claimant Enhanced Outreach Call

Claimant Enhanced Outreach (CEO) Call Script Summary
During the CEO call, we generally perform the following:
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Verify the identity of the claimant.
Read the claimant a summarized Privacy Act Statement.
Confirm that the claimant is not represented.
Inform the claimant of their right to representation.
Inquire about any outstanding evidence.
Explain how we may provide an electronic copy of the evidence to the claimant.
Review the evidence with the claimant.