Information Collection

CCSQ Support Central Live Chat and Virtual Agent Enhancement Survey (CMS-10896)

IC 267567 under ICR 202405-0938-010 · OMB 0938-1397.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form CMS-10896 CCSQ Support Central Live Chat and Virtual Agent Enhancement Survey (CMS-10896)	Form and Instruction
CMS-10896 CCSQ Support Central Live Chat Virtual Agent Survey CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx	Form and Instruction
CMS-10896 CCSQ Support Central Live Chat Virtual Agent Survey CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx	Form and Instruction
CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx Supporting Statement	IC Document
CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx Supporting Statement	IC Document

IC Title:

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	CMS-10896	CCSQ Support Central Live Chat Virtual Agent Survey	CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx		Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 2,000

Number of Respondents for Small Entity: 0

Affected Public: Private Sector

Private Sector: Businesses or other for-profits, Not-for-profit institutions

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,000	2,000
Annual IC Time Burden (Hours)	167	167
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Supporting Statement	CMS-10896 ICRTEM_CCSQ Support Central Live Chat Virtual Agent Survey1.docx	05/09/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.